What is most valuable?
It's rather user-friendly. The solution can scale. The stability is good. It's easy to set up.
What needs improvement?
The cost factor needs to be improved. When you want to scale up and improve the computing power, it becomes extremely costly. They could improve the ease of developing the dashboard and interacting with it. They can also improve, quite critically, the user interface. It's not as intuitive as Qlik Sense. There should be improvements in Auto ML, automated machine learning, and, if possible, even robotics process automation.
For how long have I used the solution?
I've used Oracle Analytics Cloud for two years now. The company has been using it for close to five or six years now.
What do I think about the stability of the solution?
It's quite stable and quite sustainable. There are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
While you can scale, it can get expensive. When you want to scale it up, you eat resources in terms of computing power, storage, querying, and everything else. It becomes very expensive. While It's possible to scale anytime upwards or downwards, the cost factor becomes an impediment.
How are customer service and support?
While technical support is quite good, it's slow. We need to raise a ticket. After that, it can take up to two to three or four hours for them to respond. For Qlik Sense, in contrast, it's just direct. We just call them or we just email them or even Whatsapp them, and they will immediately respond, set up a call, and that's it. They solve it.
Which solution did I use previously and why did I switch?
We also are familiar with Qlik Sense. For Qlik Sense, we are proceeding to be ISA partners and have used it for six months.
How was the initial setup?
The initial setup is straightforward. It's not overly complex. The deployment itself took about a year. We have two people that are available to maintain the solution.
What about the implementation team?
We handled the implementation completely in-house, without the assistance of any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
The pricing could be a bit lower. it's a bit expensive right now, especially as you scale up. We pay $50,000 on a yearly basis.
What other advice do I have?
We are an ISA partner. We are using the latest version of the product. If there is a simpler, faster, or cheaper solution, then a company should go for it. Look at the Gartner Quadrant, as, clearly, Oracle is not yet a leader. We have Microsoft, we have Qlik Sense. If a company can factor in other solutions first, it's best. The key advantage of Oracle is, that once you've got your account, at least you have access to the autonomous data warehouse and you have access to automated machine learning, (AutoML) and so on and so forth. Beyond that, it's just so expensive. I wouldn't advocate for somebody to go for it. I'd rate the solution a six out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
