Sisense Reviews

How has it helped my organization?

We did not have a BI tool previously. We used spreadsheets, complicated pivot tables and macros. Using Sisense, we were able to get rid of those complex Excel sheets, improve the automation of the company and produce meaningful insights.

What is most valuable?

This solution is easy to learn how to use. 

What needs improvement?

This solution does not have tabs. In order to have tabs, you have to download an add-on to mimic the tabs. They should be integrated to improve the solution.  We have also experienced bugs in the widget which has required us to delete the widget and recreate it.  When one user adds filters to data, the next user sees the same results which can cause confusion. The next user can also make changes to the data. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

They have a very good customer support team. We have biweekly meetings with them and they are very helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

This solution is more expensive than Tableau, Qlik and Dundas. It is an expensive tool. They charge $75,000 while Tableau is $45,000.

What other advice do I have?

We are moving to a better tool. Technologically speaking, Dundas is ahead of other solutions on the market. The most impressive thing about Dundas is that if you have a graph, you can select a segment of that graph and drill down into the detail. You can make comments on the graphs for easy discussions. I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises