Slack and Microsoft Teams are leading competitors in the business communication tools market. Slack seems to have the upper hand with its extensive third-party integrations boosting productivity, whereas Microsoft Teams excels with seamless integration into the Microsoft 365 ecosystem.
Features: Slack is known for its extensive integrations with tools like IFTTT and Zapier, enhancing automation and productivity. Its channel-based messaging provides organized communication for teams, while its cross-platform support ensures a seamless experience. Microsoft Teams offers seamless integration with Microsoft 365 applications, providing a robust platform for document collaboration. Its video conferencing features are advanced, supporting large meetings and offering background effects and screen sharing.
Room for Improvement: Slack can improve by adding built-in video conferencing capabilities and refining its notification system. It could also work on simplifying integrations for non-developers. Microsoft Teams could lower its high resource consumption and simplify its interface for new users. Improving integration with non-Microsoft tools and enhancing mobile stability are areas needing attention.
Ease of Deployment and Customer Service: Slack is praised for its easy cloud-based setup that requires minimal technical support, making it ideal for quick deployments. Microsoft Teams benefits existing Microsoft 365 users with straightforward deployment, but its complexity can result in a steeper learning curve for newcomers, necessitating more support.
Pricing and ROI: Slack offers a flexible pricing model with a free version, but costs can rise significantly for larger teams. It is praised for productivity gains, although some find it pricey. Microsoft Teams, bundled with Microsoft 365, is cost-effective for enterprises already invested in Microsoft products, offering strong ROI through enhanced collaboration capabilities.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
I have logged tickets for Office 365 and received responses within 24 hours, depending on the severity.
We tend to focus more on Workato for support, but internally we raise service requests with the infrastructure team for any issues related to Slack.
Microsoft Teams is scalable, and I have successfully conducted sessions with close to forty people without significant issues.
Slack is endlessly scalable.
A user who engages with Slack daily and utilizes various features would provide more valuable insights.
Slack is not as comprehensive as Microsoft Teams in terms of scheduling and hosting meetings.
Microsoft Teams is stable once the setup is completed properly.
It integrates with various systems, allowing us to manage site reliability, availability, and reliability.
Slack's stability is a perfect 10.
Occasionally, Slack behaves unexpectedly and shuts down, which can be irritating, especially when I am in the middle of a task.
Microsoft could take into consideration specific use cases with some restrictions, such as improving the compatibility between cloud and non-cloud setup.
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
We can also improve the creation of channels, particularly in terms of privacy, security, flexibility, and the addition of members to newly created channels.
Configuring chats and pinning in Teams is easier, even though Slack has these features, they are not intuitive enough to engage with.
There is a need to add a call group feature to facilitate scheduling and conducting meetings within Slack.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
Microsoft Teams is also noted for its compliance with GDPR and SOC 2, ensuring data security and compliance.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
It serves everything in one place and improves communication within organizations.
In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.
In managing releases via Slack channels, one major advantage over Teams is the ability to have threaded discussions, which helps in catching up on relevant discussions without the distraction of interleaved conversations.
The integration with Google Calendar is easy to use and allows us to receive notifications before meetings.
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Slack is where work happens. It’s a digital workspace that powers your organization — all the pieces and the people — so you can get things done.
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.
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