Litmos Reviews

SAP Litmos delivers a decent ROI by making employee onboarding more efficient. Face-to-face training limits the number of individuals that can be trained simultaneously. Litmos enables employees to self-register and complete their induction remotely before joining the company. This has resulted in quicker start times and cost savings by reducing classroom training and the need for trainers to deliver and assess training.

SAP Litmos may be expensive for some customers. Licensing costs are generally higher compared to other learning management system (LMS) tools. There is room for negotiation, and the cost becomes cheaper with more licenses. The pricing model scales well and allows for bundling the user and content subscription.  Some users find the cost reasonable for the features, and it's considered cost-effective. Customization may involve additional costs. Some users have found certain aspects of the pricing to be high. For example, customers need to pay for a custom domain and to remove SAP Litmos branding. At the same time, the inclusion of pre-built courses and integration options with other tools offer solid value.

• "The solution is priced per user which can get expensive."
• "I don't know what the pricing model is at this point in time. I'm a consultant. The organizations that have purchased Litmos engage me to help them implement it, or Litmos engage me to be their external learning management system administrator. So, I don't see the rates, but based on the general comments that I've heard, it seems cost-effective and competitive with its competitors."
• "The pricing is really good. Its pricing is probably the most competitive I've seen for an LMS. If you need help with doing any type of custom design or customization, such as code design or anything like that with the site, then you have to use their people services, which would be an extra cost."

SAP Litmos is a learning platform and a content creation tool commonly used for employee training in corporate settings. Litmos is used to administer exams, assessments, quizzes, and basic surveys. SAP Litmos is also used for compliance and capability improvements, allowing organizations to streamline compliance, implement induction pathways, and offer training when needed. It can also be integrated with other systems and used for e-commerce purposes. Litmos is used to train new hires and for continuing education. Some companies use Litmos to train sales staff, while others use it to educate workers about the latest technologies and security best practices.

SAP's support structure is seen as decent, with quick response times and adherence to service-level agreements, but some customers have had issues and feel that the support mechanisms could be streamlined. Others have had positive experiences with SAP technical support, finding them helpful and responsive. Users have suggested clearer communication in written correspondence and say they prefer phone support. Some customers have reported security issues and delayed responses, prompting them to give SAP support a lower rating. 

The initial setup for SAP Litmos is straightforward. It is an out-of-the-box solution with built-in integrations. The setup time can vary depending on the complexity of the environment and the customization required. A standard implementation can be finished in about a week. For businesses with complex implementations or custom metadata systems, the setup time can be longer, ranging from one to six months. The number of people required for setup also depends on the business requirements, but it can typically be performed by one person or a small team. Maintenance is not required as it is a SaaS product with updates being pushed from Litmos.  

SAP Litmos is highly scalable and can accommodate companies of all sizes. It can handle a wide range of users, from as few as 20 to as many as 100,000. Litmos is appropriate for small and medium-sized businesses, although it can also work as an enterprise solution with some improvements. The billing model makes scaling affordable and allows more users without any drop in performance. The solution offers the flexibility to create different themes for different companies, ensuring stability and uniformity of design while catering to multiple businesses. The pricing model might prevent some small to medium-sized companies from scaling up, as the annual costs can be expensive. 

SAP Litmos is highly stable. Users have reported minimal issues with system stability, with only a few small incidents related to customized functionality. Performance is generally good, and there have only been a few notable outages over several years.