ITRS Geneos Reviews

ITRS Geneos eliminates the need for in-house development, saving on costs for human resources, hardware, and code maintenance. It has proven to be extensive and efficient compared to building a monitoring solution from scratch. By using ITRS Geneos, the number of severe incidents has been significantly reduced, improving key performance indicators and avoiding penalties. The solution is considered valuable despite its cost. It has saved money by proactively managing alerts and minimizing downtime, which keeps traders satisfied. 

In industries where system downtime can lead to significant financial losses, having the monitoring capabilities of ITRS Geneos provides a clear return on investment. 

The solution has also helped in maintaining a good reputation and avoiding potential client issues, leading to cost savings and preserving the quality of service. Quantifying the exact ROI may be challenging, however, the benefits are evident.

The pricing for ITRS Geneos is considered reasonable and falls within the moderate range. It can vary depending on factors such as company volume and negotiation, as well as the type of implementation (production, non-production, or both). 

The tool is deemed affordable for the banking industry yet may be considered expensive for non-banking and non-finance industries. Some companies have switched to other monitoring tools due to the cost. 

The pricing is seen as market-related and ITRS has shown flexibility in certain situations, such as providing a grace period during migration to avoid additional costs. There are additional add-ons available at extra costs, however, most features are included in the license.

• "I can say it's not that cheap because the licensing is a little bit costly"
• "Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
• "ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

The primary use case of ITRS Geneos is application monitoring. It is used to monitor various aspects such as process log files, web URLs, JVM, and SQL Databases. It provides comprehensive monitoring from the application level and is highly configurable and customizable. 

The product is often used by banks and financial institutions for availability and performance monitoring. It monitors capacity parameters, latency, message rates, external client logins, and hardware capacity parameters. It is also used to monitor connectivity across modules and servers, as well as downstream and upstream systems.  

ITRS Geneos is used for infrastructure and application monitoring, market data monitoring, and data center monitoring. It provides a shorter turnaround time in case of issues. It is used to monitor production environments, both on-premises and on the cloud. It watches for alerts related to server usage and memory and can be used by multiple teams in multiple locations to monitor different environments.

The customer service and support for ITRS Geneos have received mixed reviews. Some customers rate the support as good. They appreciate the ticketing system, the ability to escalate issues, and the experienced support staff who provide helpful answers. 

However, there have been instances where customers did not receive a proper response or experienced slow response times and communication gaps. The help desk is only available from Manilla, leading to language issues and sub-par communication. 

The initial setup for ITRS Geneos can vary depending on the organization and the scale of the environment. It can be installed easily using documentation, however, the complexity of the deployment can range from easy to complex. The implementation duration also varies, with smaller-scale deployments taking a few months and larger-scale deployments potentially taking over a year. 

Professional services are often utilized during deployment to ensure the best configuration for the organization. After deployment, there may be additional work required by individual application teams to fully utilize ITRS Geneos. 

The deployment process may involve a centralized team supporting regional teams. That said, as the user community becomes more familiar with the solution, the need for a dedicated deployment team decreases. 

ITRS Geneos is considered to be scalable according to reviews. Some users mentioned that it can be scaled without limitations and others mentioned that it is easy to achieve scalability. However, there were some concerns raised by other users regarding the solution's lack of auto-scaling capabilities. They mentioned that scalability must be handled manually, requiring the maintenance manager or support team to set up additional servers and gateways. Despite this, users were able to significantly increase the number of servers and gateway servers, which improved the monitoring capabilities. 

ITRS Geneos is highly stable according to the reviews. Users have mentioned that over the years, they have not faced any challenges related to stability as long as the deployment is done correctly and following recommendations. The stability of Geneos is praised for keeping the application stable without disturbing the monitoring environment. Users have reported that they have not experienced any downtime in the past eight years and have found the tool to be very reliable. Although there may be occasional glitches, they are quickly fixed by the vendor.