ITRS Geneos vs New Relic comparison

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Juniper Logo
389 views|290 comparisons
100% willing to recommend
ITRS Logo
4,407 views|2,309 comparisons
96% willing to recommend
New Relic Logo
24,674 views|19,573 comparisons
94% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 27, 2023

We performed a comparison between New Relic and ITRS Geneos based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: New Relic is easy to set up, while ITRS Geneos can be difficult and may require onsite support for weeks. Building the monitoring catalog can be time-consuming and may take up to a year to complete. Professional services are often used during deployment for optimal configuration. 
  • Features: New Relic provides detailed application information, precise alert mechanisms, and user behavior and experience monitoring. On the other hand, ITRS Geneos is highly customizable, has a proactive monitoring approach, and can adapt to monitor low-latency systems. Both tools are stable and offer good technical support.
  • Pricing: New Relic's setup cost is based on monthly or yearly licenses and can include additional fees for extra features or data ingestion. ITRS Geneos has a reasonable pricing model that takes into account future utilization and other components, with some add-ons and free training included. 
  • Service and Support: The quality of New Relic's customer service is inconsistent, although documentation availability is generally good. ITRS Geneos, on the other hand, is consistently praised for its excellent technical support and effective ticketing system.
  • ROI: New Relic received mixed feedback regarding its ROI, whereas ITRS Geneos was found to offer multiple advantages such as identifying possible problems, reducing downtime, and taking proactive measures for alert management. The users believe that Geneos is worth the investment.

Comparison Results: New Relic was preferred due to its ease of use, accurate alert mechanisms, and user behavior and experience monitoring features. New Relic's pricing was a concern for some, while ITRS Geneos may be too expensive for non-banking and non-finance industries. 

To learn more, read our detailed ITRS Geneos vs. New Relic Report (Updated: March 2024).
767,496 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We can manage the entire system across the network and troubleshoot the pain points."

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"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment.""ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert""One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support.""The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE).""This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules.""ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers.""One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL.""The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

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"The VPN is one of the solution's most valuable features for us.""As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.""The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.""We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.""New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem.""Working with the solution is very easy. It's user-friendly.""The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins.""The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

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Cons
"The Wi-Fi side needs improvement."

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"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report.""The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot.""t needs to have better middleware integration for things such as application and Microsft SQL servers.""Currently, it is difficult to monitor secure websites using SSL or with SSO enabled.""Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities.""The ITA, the post-incident analytics, could be improved.""ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos.""Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

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"The price needs improvement.""Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow.""The solution could improve by having more network monitoring features, such as for all the infrastructure.""Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great.""The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts.""It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics.""There were some settings we had issues with.""It is very difficult to award the service level cycles at an endpoint level."

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Pricing and Cost Advice
Information Not Available
  • "You will get the best price if you get a single global deal."
  • "The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
  • "Pricing and licensing is based on the requirements."
  • "The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
  • "Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • More ITRS Geneos Pricing and Cost Advice →

  • "New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
  • "The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
  • "Cost is significant with a lot of extras."
  • "It would be nice if we could buy it annually instead of monthly."
  • "If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
  • "I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
  • "There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
  • "They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
  • More New Relic Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We can manage the entire system across the network and troubleshoot the pain points.
    Top Answer:The product is not expensive. I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
    Top Answer:The Wi-Fi side needs improvement. In most warehouse environments, there are shortfalls in such conditions. We often face… more »
    Top Answer:I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good… more »
    Top Answer:I can say it's not that cheap because the licensing is a little bit costly. So, definitely, we had to pay a certain… more »
    Top Answer:Speaking about room for improvement, ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud. I… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the… more »
    Comparisons
    Also Known As
    Geneos
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More
    Overview

    Juniper Mist Premium Analytics is a comprehensive network analytics solution that provides organizations with valuable insights into their network performance and user experience. The primary use case of this product is to enable IT teams to proactively monitor, troubleshoot, and optimize their network infrastructure.

    The most valuable functionality of Juniper Mist Premium Analytics is its AI-driven insights and recommendations. Leveraging machine learning algorithms, it analyzes vast amounts of network data to identify anomalies, predict potential issues, and suggest remediation actions. This proactive approach helps organizations minimize network downtime, improve user experience, and optimize network performance.

    By providing real-time visibility into network performance, Juniper Mist Premium Analytics helps organizations quickly identify and resolve network issues. It offers detailed analytics on network traffic, application performance, and user behavior, allowing IT teams to pinpoint the root cause of problems and take immediate action. This not only reduces troubleshooting time but also enhances overall network reliability.

    Furthermore, Juniper Mist Premium Analytics enables organizations to optimize their network infrastructure. It provides insights into network capacity utilization, application usage patterns, and user behavior, allowing IT teams to make informed decisions about network design, resource allocation, and capacity planning. This helps organizations to ensure that their network is efficiently utilized and can support the growing demands of their users.

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Sample Customers
    Information Not Available
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm12%
    Manufacturing Company9%
    Government8%
    REVIEWERS
    Financial Services Firm92%
    Computer Software Company5%
    Marketing Services Firm3%
    VISITORS READING REVIEWS
    Financial Services Firm75%
    Computer Software Company5%
    University3%
    Comms Service Provider3%
    REVIEWERS
    Financial Services Firm23%
    Computer Software Company18%
    Media Company9%
    Retailer8%
    VISITORS READING REVIEWS
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%
    REVIEWERS
    Small Business11%
    Midsize Enterprise21%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise6%
    Large Enterprise87%
    REVIEWERS
    Small Business35%
    Midsize Enterprise30%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Buyer's Guide
    ITRS Geneos vs. New Relic
    March 2024
    Find out what your peers are saying about ITRS Geneos vs. New Relic and other solutions. Updated: March 2024.
    767,496 professionals have used our research since 2012.

    ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. ITRS Geneos is rated 8.2, while New Relic is rated 8.6. The top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Prometheus and Nagios XI, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our ITRS Geneos vs. New Relic report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.