ITRS Geneos vs New Relic comparison

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and New Relic compete in the monitoring tools category. New Relic seems to have the upper hand due to its comprehensive feature set and perceived value.

Features: ITRS Geneos provides strong data visualization, robust alerting capabilities, and specialized features. New Relic offers comprehensive application monitoring, infrastructure monitoring, and user experience tracking. New Relic’s broader suite of tools gives it an advantage in feature richness.

Room for Improvement: ITRS Geneos needs better documentation, improved integrations, and a more streamlined user interface. New Relic could benefit from more competitive pricing models, enhancements to custom dashboards, and better scalability options.

Ease of Deployment and Customer Service: ITRS Geneos has a complex deployment process but offers responsive customer service. New Relic provides a relatively straightforward deployment process and extensive support resources.

Pricing and ROI: ITRS Geneos has a higher initial setup cost but provides good ROI for specialized use-cases. New Relic is more expensive, but its extensive feature set justifies the cost.

To learn more, read our detailed ITRS Geneos vs. New Relic Report (Updated: July 2024).

Buyer's Guide

ITRS Geneos vs. New Relic

July 2024

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Categories and Ranking

Juniper Mist Premium Analytics

Featured Reviews

Shiva_Prasad

Senior Technical Consultant at Black Box Network Services

Jan 25, 2024

A cloud solution for warehousing with a troubleshooting feature

The initial setup is straightforward. It's based on user requirements. We also conduct heat mapping using a couple of tools. The only requirement is to understand the technical or configuration aspects from the user's end and then configure it. Mist takes no more than 15 to 20 minutes for a particular deployment. You need to understand the end user's environment and have a concrete plan on whether it's a greenfield installation or an existing one, considering the density and height. Based on that, we need to develop a passive heat map. Then, you need to discuss with the user to understand exactly what needs to be configured and what they require in their environment. Based on that, you can proceed with the installation. Additionally, you can perform post-installation heat mapping to ensure it matches the earlier heat map. I rate the initial setup an eight out of ten, where one is difficult, and ten is easy.

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Durai CT

Head FM Monitoring at a financial services firm with 10,001+ employees

Dec 14, 2022

A stable, scalable, and flexible monitoring tool

Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.

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AnkitSharma2

Senior System Administrator at Q4 Inc.

Dec 7, 2022

Good performance monitoring with helpful code detection and resolution

The New Relic APM basically helps us understand how the application is functioning at a very in-depth level. The APM helps us bring in observability, which is the next part of monitoring. It tells us about every database query, long-running query, website response time, page load times, and…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can manage the entire system across the network and troubleshoot the pain points."

"The single dashboard is a valuable feature."

"The great advantage of this tool is real-time monitoring."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"Custom script toolkits"

"Tons of default modules which are available out of the box"

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

More ITRS Geneos pros

"They have baseline level alerting."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."

"The solution is quite stable."

"The product allows the developer to see the actual problems in the applications."

"The product's initial setup phase was very easy."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

More New Relic pros

Cons

"The Wi-Fi side needs improvement."

"The technical support needs improvement."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"The ITA, the post-incident analytics, could be improved."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

More ITRS Geneos cons

"The price could improve."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"It is very difficult to award the service level cycles at an endpoint level."

"The customization of the start and end time is kind of cool."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

More New Relic cons

Pricing and Cost Advice

"The solution is expensive."

"The pricing seems reasonable. We're happy enough with it."

"Pricing and licensing is based on the requirements."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"I can say it's not that cheap because the licensing is a little bit costly"

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

More ITRS Geneos pricing and cost advice

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"Comparatively, the pricing is expensive."

"The detection piece of it brings us a big return on investment."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"This is an expensive tool."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Government

Financial Services Firm

77%

Computer Software Company

University

Non Profit

Educational Organization

32%

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Juniper Mist Premium Analytics?

We can manage the entire system across the network and troubleshoot the pain points.

See all answers

What is your experience regarding pricing and costs for Juniper Mist Premium Analytics?

The solution is expensive. I rate the pricing an eight out of ten.

See all answers

What needs improvement with Juniper Mist Premium Analytics?

The technical support needs improvement.

See all answers

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good op...

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What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offe...

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems,...

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What do you like most about New Relic?

It allows the restriction of privileges and control of users.

See all answers

What needs improvement with New Relic?

The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licen...

See all answers

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Product Reports

Buyer's Guide

Network Monitoring Software

July 2024

Download Juniper Mist Premium Analytics product report

Buyer's Guide

ITRS Geneos

July 2024

Download ITRS Geneos product report

Buyer's Guide

New Relic

July 2024

Download New Relic product report

Also Known As

No data available

Geneos

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Learn More

Juniper

ITRS

New Relic

Overview

Juniper Mist Premium Analytics is a comprehensive network analytics solution that provides organizations with valuable insights into their network performance and user experience. The primary use case of this product is to enable IT teams to proactively monitor, troubleshoot, and optimize their network infrastructure.

The most valuable functionality of Juniper Mist Premium Analytics is its AI-driven insights and recommendations. Leveraging machine learning algorithms, it analyzes vast amounts of network data to identify anomalies, predict potential issues, and suggest remediation actions. This proactive approach helps organizations minimize network downtime, improve user experience, and optimize network performance.

By providing real-time visibility into network performance, Juniper Mist Premium Analytics helps organizations quickly identify and resolve network issues. It offers detailed analytics on network traffic, application performance, and user behavior, allowing IT teams to pinpoint the root cause of problems and take immediate action. This not only reduces troubleshooting time but also enhances overall network reliability.

Furthermore, Juniper Mist Premium Analytics enables organizations to optimize their network infrastructure. It provides insights into network capacity utilization, application usage patterns, and user behavior, allowing IT teams to make informed decisions about network design, resource allocation, and capacity planning. This helps organizations to ensure that their network is efficiently utilized and can support the growing demands of their users.

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

New Relic is a prominent application performance management (APM) and a real-time monitoring solution. This cloud-based platform is tailored for both small developers and large enterprises to track and optimize application performance.

New Relic's strength lies in its comprehensive toolset that enables developers to diagnose and resolve issues quickly, ensuring high uptime and optimal performance of applications. The platform offers a wide range of features including real-time application monitoring, detailed performance insights, customizable dashboards, and in-depth analytics. It supports numerous programming languages and integrates with existing development workflows, making it a versatile choice for diverse IT environments.

What are the key features of New Relic?

APM: Provides detailed insights into application performance, helping to identify bottlenecks and areas for improvement.
Infrastructure Monitoring: Monitors cloud, on-premises, and hybrid infrastructures to provide visibility into the health of servers and networks.
Real User Monitoring: Captures and analyzes end-user interactions to help understand the user experience across web and mobile applications.
Synthetic Monitoring: Uses simulated traffic to test and optimize websites and applications before they go live.
Dashboard and Visualization: Customizable dashboards that display key metrics and trends, facilitating quick decision-making and reporting.

When evaluating New Relic, you should focus on the ROI aspects such as improved application performance, reduced downtime, and enhanced customer satisfaction. The platform's ability to provide actionable insights helps to preemptively address potential issues, thereby saving costs and improving operational efficiency.

New Relic is widely implemented across various industries, including technology, e-commerce, finance, and media, where ensuring smooth application performance is critical to business success. Companies in these sectors use New Relic to gain a competitive edge by ensuring their digital services are reliable and perform at peak efficiency.

New Relic is an essential tool for businesses seeking to enhance their application performance through advanced monitoring and real-time analytics. Its comprehensive features and flexible pricing make it a suitable choice for organizations aiming to optimize their digital operations effectively.

Sample Customers

Information Not Available

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

ITRS Geneos vs. New Relic

July 2024

Free Report: ITRS Geneos vs. New Relic

Find out what your peers are saying about ITRS Geneos vs. New Relic and other solutions. Updated: July 2024.

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