We performed a comparison between ITRS Geneos and WhatsUp Gold based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: ITRS Geneos is the preferred choice over WhatsUp Gold due to its flexible monitoring capabilities, real-time data monitoring, and proactive alert management. While WhatsUp Gold is cost-effective and has good documentation, it lacks advanced features and customization options. Some users have expressed concerns about the release cadence and technical support of WhatsUp Gold. ITRS Geneos is a powerful and comprehensive application monitoring tool that allows for self-configuration and management of alerts through its console.
"We can manage the entire system across the network and troubleshoot the pain points."
"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."
"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."
"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."
"I always appreciate Geneos's stability and ease of use."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"The user interface is good enough."
"We no longer have to manually search for problems because we are alerted when something in the network goes down."
"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."
"The installation and configuration process are easy."
"The documentation is very good."
"The product is reasonably priced."
"Auto scanning is most valuable. It looks for rogue devices on your network."
"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."
"The Wi-Fi side needs improvement."
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."
"Mobile phone integration is probably not as rich as it could be."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
"Data visualization – real time and historical – is a weakness."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"The point system is not clear and clarity around this would improve our understanding of the system."
"I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated."
"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."
"WhatsUp Gold should work on real-time monitoring and configuration management. If they succeed in doing this, the solution will cover all the network troubleshooting aspects and will be a benefit."
"Regional product team support is not very good."
"I might like to see a better interface in the future."
"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."
"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."
ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews while WhatsUp Gold is ranked 31st in Application Performance Monitoring (APM) and Observability with 22 reviews. ITRS Geneos is rated 8.2, while WhatsUp Gold is rated 7.8. The top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Datadog and Prometheus, whereas WhatsUp Gold is most compared with Grafana, SolarWinds NPM, Zabbix, PRTG Network Monitor and Nagios XI. See our ITRS Geneos vs. WhatsUp Gold report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
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