ITRS Geneos vs WhatsUp Gold comparison

ITRS and Progress Software are both solutions in the Network Monitoring Software category. ITRS is ranked #73, while Progress Software is ranked #23 with an average rating of 8.0. ITRS holds a 0.6% mindshare in NMS, compared to Progress Software’s 2.3% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

6,273 Views
2,384 Comparison Views

96% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

10,003 Views
5,802 Comparison Views

85% willing to recommend

ITRS Geneos

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

WhatsUp Gold and ITRS Geneos offer network monitoring solutions. WhatsUp Gold is preferred for ease of deployment, whereas ITRS Geneos is noted for its advanced features and overall performance.

Features: WhatsUp Gold is praised for its comprehensive visibility into network activity, user-friendly dashboard, and quick troubleshooting. ITRS Geneos is recognized for its complex monitoring capabilities, real-time data analytics, and robust alerting system.

Room for Improvement: Users of WhatsUp Gold seek enhanced reporting tools and more customization options. ITRS Geneos users suggest improvements in ease of use and simplified configuration processes.

Ease of Deployment and Customer Service: WhatsUp Gold receives positive feedback for its straightforward setup process and responsive customer service. ITRS Geneos's deployments are reliable but often require more initial configuration and support.

Pricing and ROI: WhatsUp Gold has favorable reviews regarding its lower setup costs and ROI. ITRS Geneos, while having a higher initial cost, delivers substantial ROI through its advanced feature set and performance reliability.

To learn more, read our detailed ITRS Geneos vs. WhatsUp Gold Report (Updated: April 2026).

Buyer's Guide

ITRS Geneos vs. WhatsUp Gold

April 2026

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Helped 893,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

48th

Ranking in Network Monitoring Software

73rd

Ranking in IT Infrastructure Monitoring

51st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

30th

Ranking in Network Monitoring Software

23rd

Ranking in IT Infrastructure Monitoring

18th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Server Monitoring (15th), Configuration Management (21st), Log Management (41st), Cloud Monitoring Software (22nd), Network Traffic Analysis (NTA) (10th)

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. The mindshare of WhatsUp Gold is 2.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
WhatsUp Gold	2.3%
ITRS Geneos	0.6%
Other	97.1%

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"It's definitely the best solution that I've used, as far as real-time monitoring goes."

"Customer Service: Very good. Technical Support: Very good."

"The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining."

"Geneos enables customized aggregate views and alerts for both related and disparate components, and this flexibility and insight facilitates proactive and prompt causation analysis so you can easily see everything at once and know why there is an issue within seconds rather than spend precious time trying to find out."

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

More ITRS Geneos pros

"Their tech support is very good."

"There is a flow monitor option, so we can trace the source IP, the destination IP, and top talker feature in this."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"The solution effectively monitors network devices and servers."

"The installation and configuration process are easy."

"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."

"The most valuable features are network bandwidth monitoring and monitoring device health."

"We no longer have to manually search for problems because we are alerted when something in the network goes down."

More WhatsUp Gold pros

Cons

"The main feature that needs work is the Dashboard designer. Currently we have to export metrics data in real-time into some other visualization tools in order to get better picture and have a bit more functional dashboard."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"Mobile phone integration is probably not as rich as it could be."

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"We were a little bit confused but once we found out what was needed, it was smooth."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"The main weakness of the product is poor historical logging and reporting."

More ITRS Geneos cons

"WhatsUp Gold should work on real-time monitoring and configuration management. If they succeed in doing this, the solution will cover all the network troubleshooting aspects and will be a benefit."

"WhatsUp Gold should work on real-time monitoring and configuration management."

"Regional product team support is not very good."

"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."

"Setting up WhatsUp Gold is complicated and not easy because it requires managing SNMP and many complex settings in the devices it's monitoring, and fine-tuning it to fit our needs is also not very easy."

"The interface needs some work."

"The product is old and not updated."

"I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated."

More WhatsUp Gold cons

Pricing and Cost Advice

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"Pricing and licensing is based on the requirements."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

More ITRS Geneos pricing and cost advice

"This is a well priced solution."

"The pricing can be on the expensive side when considering competing products."

"The price of WhatsUp Gold is good."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"The most valuable feature is the cost compared to other solutions."

"There is a license needed to use WhatsUp Gold."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"I'm not sure, but it's expensive. We don't pay any additional fees."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

64%

Computer Software Company

Construction Company

Outsourcing Company

Financial Services Firm

12%

Manufacturing Company

11%

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

What is your primary use case for WhatsUp Gold?

My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.

See all answers

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Compared 5% of the time

Grafana vs ITRS Geneos

Compared 4% of the time

Zabbix vs ITRS Geneos

Compared 4% of the time

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Compared 3% of the time

SCOM vs WhatsUp Gold

Compared 3% of the time

ScienceLogic vs WhatsUp Gold

Compared 3% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 3% of the time

NinjaOne vs WhatsUp Gold

Compared 3% of the time

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Product Reports

Buyer's Guide

ITRS Geneos

May 2026

Download ITRS Geneos product report

Buyer's Guide

WhatsUp Gold

April 2026

Download WhatsUp Gold product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos offers a customizable platform for real-time monitoring with minimal system impact, facilitating insights across multiple platforms. Known for its scalability, it efficiently integrates with other tools, supporting industries with its proactive monitoring capabilities.

ITRS Geneos allows users to effectively manage financial services infrastructure by monitoring trading systems, treasury management, and FX operations. It provides real-time dashboards to track server uptime, application performance, and health metrics. Users benefit from its enterprise-wide data aggregation, alerting features, and script adaptability while needing improvement in cloud monitoring and AI-based predictive functionalities. The tool's setup requires some expertise, suggesting a need for more intuitive solutions.

What are the most important features of ITRS Geneos?

Customizable Dashboards: Enables real-time analytics across platforms.
Lightweight Netprobe: Facilitates efficient data aggregation with minimal impact.
Plugin Support: Ensures extensive compatibility and integration.
Proactive Monitoring: Allows for early issue detection and resolution.
Script Adaptability: Supports tailored solutions for specific requirements.

What benefits and ROI should be considered?

Minimized Manual Intervention: Automation features reduce manual tasks.
Scalability: Easily accommodates growing enterprise needs.
Integration Capabilities: Works seamlessly with existing tools.
Insightful Dashboards: Provides actionable metrics for decision making.

ITRS Geneos is prominently utilized in financial sectors. Banks and financial institutions leverage its capabilities to monitor infrastructure and application performance, optimizing trading systems and FX operations. It builds comprehensive dashboards, offering valuable insights into server health, application logs, and network performance, contributing significantly to operational efficiency.

ITRS

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?

Network Monitoring: Provides continuous oversight of network components
Dynamic Mapping: Offers visual representation of network topology
NetFlow Analysis: Delivers insights into bandwidth utilization
Threshold Alerts: Notifies users upon reaching set performance thresholds
Auto-Discovery: Detects devices automatically for complete network coverage

What benefits should users expect from reviews?

Comprehensive Visibility: Enhanced understanding of network elements
Real-Time Monitoring: Immediate insights into network and device status
Cost-Effectiveness: Competitive solution suitable for expansive networks
User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

ITRS Geneos vs. WhatsUp Gold

April 2026

Free Report: ITRS Geneos vs. WhatsUp Gold

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