ITRS Geneos vs PRTG Network Monitor comparison

ITRS and Paessler GmbH are both solutions in the Network Monitoring Software category. ITRS is ranked #69 with an average rating of 5.0, while Paessler GmbH is ranked #5 with an average rating of 7.7. ITRS holds a 0.6% mindshare in NMS, compared to Paessler GmbH’s 4.2% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 91% of Paessler GmbH users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,225 Views
1,183 Comparison Views

96% willing to recommend

PRTG Network Monitor

Read 102 PRTG Network Monitor reviews

8,952 Views
6,177 Comparison Views

91% willing to recommend

ITRS Geneos

PRTG Network Monitor

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Executive SummaryUpdated on Jun 15, 2025

PRTG Network Monitor and ITRS Geneos are competitors in the network monitoring solutions market. Based on their cost-effectiveness and robust feature set, PRTG Network Monitor appears more advantageous for small to mid-sized businesses focused on budget-friendly monitoring. In contrast, ITRS Geneos is suited for larger enterprises requiring advanced capabilities and is often considered more expensive.

Features:PRTG Network Monitor is praised for its rapid deployment, scale flexibility, and intuitive interface. It offers extensive sensor options for detailed network monitoring and provides a customizable dashboard. ITRS Geneos is valued for its real-time monitoring capabilities, customizable plug-ins, and ability to integrate custom scripts for tailored monitoring solutions. It offers a flexible, comprehensive insight into complex environments.

Room for Improvement:PRTG could improve in accommodating larger environments more cost-effectively and reducing complexities in scaling. It may need to enhance its subscription models to be more economically viable for larger use cases. Geneos, while powerful, can benefit from simplifying its deployment and configuration process, offering better cost management for high-demand scenarios, and optimizing its real-time data delivery to be less resource-intensive.

Ease of Deployment and Customer Service:PRTG Network Monitor provides a user-friendly installation and quick setup, with good customer support for troubleshooting and guidance. It is known for its straightforward licensing and vendor responsiveness. Geneos offers a highly customizable setup process, which might require more expert handling. Its customer service is robust, often aiding in complex configurations.

Pricing and ROI:PRTG Network Monitor is seen as a cost-effective solution, appreciated for its straightforward, transparent pricing structure and significant ROI due to reduced downtime and proactive monitoring. However, costs may escalate as usage scales. ITRS Geneos tends to be more expensive but offers flexible pricing tailored to customer needs, delivering substantial value in regulatory-compliant industries. Despite higher initial costs, its incident management capabilities are highly regarded in high-stakes environments.

To learn more, read our detailed ITRS Geneos vs. PRTG Network Monitor Report (Updated: July 2025).

Buyer's Guide

ITRS Geneos vs. PRTG Network Monitor

July 2025

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Helped 861,170 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

69th

Ranking in IT Infrastructure Monitoring

48th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th)

PRTG Network Monitor

Ranking in Network Monitoring Software

5th

Ranking in IT Infrastructure Monitoring

6th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

102

Ranking in other categories

Cloud Monitoring Software (11th)

Mindshare comparison

As of July 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. The mindshare of PRTG Network Monitor is 4.2%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Noman-Saleem

Network Support Officer at Habib Metropolitan Bank Ltd

Detects suden changes but significant pricing concerns affect the effectiveness of network traffic troubleshooting

We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"I always appreciate Geneos's stability and ease of use."

"Tons of default modules which are available out of the box"

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"The great advantage of this tool is real-time monitoring."

More ITRS Geneos pros

"The most valuable feature of PRTG Network Monitor is its ease of use."

"The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely."

"The installation is not that complex."

"It is nice to have one place where all the information is right there in front of us."

"The most valuable features of PRTG Network Monitor are bandwidth utilization, user-friendliness, all past report simple retrievals, and timeout features. Additionally, if the solution does go down it is simple to bring it back."

"We have asked questions of their technical support and they have a very good response time."

"The simplicity is what I appreciate about PRTG Network Monitor."

"Technical support has been very helpful so far."

More PRTG Network Monitor pros

Cons

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"I would like better access to the data that is being collected."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

More ITRS Geneos cons

"The free version only gives us 100 free sensors to use. It would be nice if there was double that."

"I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"

"PRTG's application monitoring sensor is not strong."

"When you email the support team, they take three to seven days to respond and resolve simple issues."

"When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us."

"In the next release, PRTG Network Monitor should add a backup solution."

"When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve."

"The database needs improvement."

More PRTG Network Monitor cons

Pricing and Cost Advice

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"Pricing and licensing is based on the requirements."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"The pricing seems reasonable. We're happy enough with it."

More ITRS Geneos pricing and cost advice

"PRTG is now available as PRTG Enterprise Monitor, and the price varies depending on the total number of sensors the customer buys"

"I rate the price of PRTG Network Monitor an eight on a scale of one to ten, where one is a high price, and ten is a low price."

"We've got the unlimited package... I believe it was around the £15,000 per year mark."

"If you're looking for a cost effective software I’d suggest this product."

"The price of PRTG is reasonable. PRTG's competitors like SolarWinds and ManageEngine charge more for the same functionality."

"We pay for a perpetual license and we have a support fee."

"PRTG Network Monitor's price is a little high."

"If you are not too sure about it, try the free version. Then, if you like it, you can go to the paid version and roll it out."

More PRTG Network Monitor pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

74%

Computer Software Company

University

Construction Company

Educational Organization

21%

Computer Software Company

11%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What is the best network monitoring software for large enterprises?

PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...

See all answers

What do you like most about PRTG Network Monitor?

The tool is integrated with our email for the alerts.

See all answers

What is your experience regarding pricing and costs for PRTG Network Monitor?

The pricing is in the middle. It's not too high, nor too low, but it's reasonable.

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 23% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 15% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

More ITRS Geneos Competitors

Zabbix vs PRTG Network Monitor

Compared 7% of the time

PRTG Enterprise Monitor vs PRTG Network Monitor

Compared 7% of the time

LibreNMS vs PRTG Network Monitor

Compared 6% of the time

Centreon vs PRTG Network Monitor

Compared 6% of the time

SolarWinds NPM vs PRTG Network Monitor

Compared 6% of the time

More PRTG Network Monitor Competitors

Product Reports

Buyer's Guide

ITRS Geneos

June 2025

Download ITRS Geneos product report

Buyer's Guide

PRTG Network Monitor

June 2025

Download PRTG Network Monitor product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

Paessler GmbH

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank

Buyer's Guide

ITRS Geneos vs. PRTG Network Monitor

July 2025

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