Buyer's Guide
Network Management Applications
November 2022
Get our free report covering SolarWinds, Broadcom, Micro Focus, and other competitors of IBM Tivoli NetCool. Updated: November 2022.
655,113 professionals have used our research since 2012.

Read reviews of IBM Tivoli NetCool alternatives and competitors

dkusma - PeerSpot reviewer
Computer Engineer at a comms service provider with 501-1,000 employees
Real User
Top 5Leaderboard
Easy to set up and well-priced but needs better documentation
Pros and Cons
  • "We can scale the solution."
  • "It is not a very flexible product."

What is our primary use case?

We are using the solution to monitor these Caltrain routers from Huawei. It is for infrastructure monitoring.

What is most valuable?

The solution is good on the wallet. 

If you are using Huawei Switches, Huawei Routers, and so on, it's better to have the Huawei eSight.

It's easy to set up.

The solution is stable. 

We can scale the solution. 

The solution is relatively well-priced.

What needs improvement?

If you need to monitor for Cisco or other switches, then they are not so effective enough. Huawei eSight is better for Huawei infrastructure.

It is not a very flexible product. We cannot change much from our side. It's just not very customizable. 

Support could be better.

The documentation isn't ideal. And the issue with that is we can't troubleshoot anything ourselves. We need support in order to handle any issues. It's annoying that we are so helpless when a problem arises. 

We'd like to see more integration with other products. Right now, if we are also using Juniper or Cisco, and they add a feature, we need to figure out how to integrate everything within eSight and send requests to get help.

For how long have I used the solution?

I've been using the solution for three years. 

What do I think about the stability of the solution?

We have found the product to be stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

It is scalable. It's not hard to expand as needed. 

We have about 20 people using the solution right now. Our marketing team uses it on a daily basis. They're doing a lot of monitoring and get a lot of alerts. 

How are customer service and support?

Technical support is supposedly knowledgeable. For Huawei products, it's great. Of course, they could do a better job of training their team and educating them a bit better according to other devices. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were using Tivoli IBM, and we switched to eSight. The pricing is better with Huawei. However, IBM is more customizable. eSight is hard to customize. It also lacks in documentation.

How was the initial setup?

The solution is pretty straightforward to set up. If you are using other Huawei products, the integration is fine. 

We can monitor it pretty easily once it is up and running. 

I'd rate the ease of setup a three out of five. You need to have documentation, or, ideally, someone knowledgable to handle the setup.

What about the implementation team?

We had a third-party consultant that handled the deployment process. 

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive. It's not overly expensive. We find other products, such as IBM, pricier. 

I'm not involved in the licensing aspects of the product.

What other advice do I have?

We're a customer and end-user.

I'd recommend the product to others if you are already using Huawei products. However, if you are using other solutions and devices, like Cisco or Juniper, it's a bit better to use something else. 

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Buyer's Guide
Network Management Applications
November 2022
Get our free report covering SolarWinds, Broadcom, Micro Focus, and other competitors of IBM Tivoli NetCool. Updated: November 2022.
655,113 professionals have used our research since 2012.