HootSuite Reviews and Pricing - page 2

No more typing reviews! Try our Samantha, our new voice AI agent.

Vice President, Product & Co-founder at a media company with 1-10 employees

Mar 12, 2025

User interface feels outdated and needs significant improvements

Pros and Cons

"Hootsuite feels like an all-in-one tool; I can publish content on Hootsuite and then answer comments, which is what I do for my customers."

"I advise against using Hootsuite."

What is our primary use case?

I am using Hootsuite to manage my customers' LinkedIn pages. I manage about ten customers.

What is most valuable?

Hootsuite feels like an all-in-one tool. I can publish content on Hootsuite and then answer comments, which is what I do for my customers.

What needs improvement?

Hootsuite has a lot to improve, particularly the user interface, which feels dated and like an old product. I am not quite happy with the service and am looking to replace it.

For how long have I used the solution?

I have been using Hootsuite for about a year now.

Free Report: HootSuite Reviews and More

Learn what your peers think about HootSuite. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.

899,258 professionals have used our research since 2012.

How are customer service and support?

I am not happy with the service provided by Hootsuite.

What other advice do I have?

I advise against using Hootsuite. I rate Hootsuite a three out of ten because the user interface feels dated and clunky, it does not have all the features that I need, and they do not provide good service.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Operations Manager at a legal firm with 11-50 employees

Mar 13, 2018

It has a social media presence outside of the hours people are able to devote to an organization. However, you can't schedule Twitter threads where each tweet is a reply to a previous tweet.

Pros and Cons

"The main improvement HootSuite offers is allowing my organization to run social media campaigns."
"It has a social media presence outside of the hours people are able to devote to an organization."

"Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet."

What is our primary use case?

I have primarily used HootSuite in the context of small nonprofits or community groups without paid staff dedicated to social media (if they have any paid staff at all).

How has it helped my organization?

The main improvement HootSuite offers is allowing my organization to run social media campaigns. Also, it has a social media presence outside of the hours people are able to devote to an organization.

What is most valuable?

Scheduling posts
Making similar posts across services (Facebook and Twitter) from one place.

What needs improvement?

Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet.

For how long have I used the solution?

Trial/evaluations only.

What's my experience with pricing, setup cost, and licensing?

I have only used the free versions.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Free Report: HootSuite Reviews and More

Learn what your peers think about HootSuite. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.

899,258 professionals have used our research since 2012.

Consultant at a consultancy with 51-200 employees

Nov 3, 2014

Hootsuite is fantastic

Pros and Cons

"Customer Service: Great. Technical Support: Good."

"Bulk scheduling."

What is most valuable?

Scheduling
Multiple profile access
Dashboard overview

How has it helped my organization?

It saves me time.

What needs improvement?

Bulk scheduling.

For how long have I used the solution?

A couple of years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No, except with bulk scheduling.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Great.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

No.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user5457 - PeerSpot reviewer

Marketing with 51-200 employees

Jan 22, 2014

Great tool to make small team effective.

I love HootSuite! I'm a Marketing Managers responsible for all of my company's social media, as well as a number of other functions (events, landing page and email copy, blog, etc). HootSuite makes it so easy to do the social part of my job well because I can schedule my posts in advance, shrink my links right in the platform, gather my analytics, etc. In addition, they integrate with Get Satisfaction customer communities (disclaimer: I work for GS), so when someones gives us praise on Twitter, I can pull it into our community for everyone to see/search for. All of this, right in the platform.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Marketing at PNMsoft

Dec 2, 2013

Does what it says on the tin - great product

I've been using HootSuite since 2011 in 3 different companies. I cannot recommend it enough, it is a brilliant product and would be happy to talk to anyone about it in private. I would like to disclose that I am in no way linked to the company or any employee of HootSuite, just a big fan :)

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide

Download our free HootSuite Report and get advice and tips from experienced pros sharing their opinions.

Updated: June 2026

Product Categories

Social CRM Social Media Management Solutions Social Media Analytics Software

Buyer's Guide

Download our free HootSuite Report and get advice and tips from experienced pros sharing their opinions.

Quick Links

Learn More:

Questions: