HootSuite Reviews

My main use case for HootSuite is content planning, organization, and analytics. I use HootSuite for the content calendar to plan out my content. I am a team of one, so I do not have anybody to collaborate on ideas with, and I plan content across multiple channels.

HootSuite has impacted my organization positively by helping me to be more efficient. I can respond to social media and comment all in one place, so it makes me more efficient.

I measure that efficiency by noting it allows me to have more free time for planning other content with me scheduling the content in the platform.

I love the usability of HootSuite, and it is easy to learn; that is one of the great things. I love how I can use everything at once, all of my social media platforms all in one.

I find that it was generally intuitive during the onboarding process.

I do not think HootSuite needs any improvements at the moment; I am enjoying using it right now and I really do not have any tips for improvement.

I have been working in my current field for two years.

I have not explored HootSuite's AI capabilities yet, but overall, I think the security is very good; I have not had any problems with that so far.

HootSuite is deployed in my organization in a private cloud.

I would advise others looking into using HootSuite to consider whatever their needs are. I would listen to them and ask them about their requirements. It really depends on the needs of the person. If they want content management and social media management, depending on what they are looking for, I would recommend HootSuite to them.

I have not tried HootSuite's AI capabilities regarding its accuracy and reliability of output. I would rate this review an 8.

If you are into social media marketing or any other digital media, then you should have knowledge of HootSuite because it is the industry standard that has been helping industry professionals. It makes life easier and somehow lowers stress, which is why I would recommend HootSuite.

It saves me more time with my tasks.

It helps to find templates and content, and it helps me filter things. For the insight analytics too, it makes it easy to find solutions.

It saves me more time with operations.

Would you say there are any areas that still could be improved? Can they make it better in some ways?

Have you used HootSuite in the last 12 months?

It can be quite difficult to link social media platforms with HootSuite.

It is otherwise easy to manage.

It runs very smoothly.

I have not tried the support yet, but if I encounter any problems, I will definitely try it.

Neutral

Did you use different software for social media analytics before?

For the setup, I have been guided by my professors so it has been easy for me. For an individual who is going to try it independently, they might need help. There are many resources available on the internet to assist with setup.

You can see the documentation of HootSuite, and there are many YouTube videos and LinkedIn resources about HootSuite. If you run into a problem, then you have to do some research to get the answers. There are plenty of solutions for HootSuite problems on the internet, but you need to research a bit.

The pricing would be great if it were free. It costs $99 per month, which is quite expensive.

I was wondering if you knew similar products and the main differences between them and HootSuite.

HootSuite offers content calendars and analytics tools. It has been used by at least ten users per license or account.

On a scale of 1-10, I rate HootSuite a 7.

My main use case for HootSuite is connecting sales. In my day-to-day work, I need to call customers using HootSuite.

The best features HootSuite offers in my experience are the pipeline and the order status. HootSuite has positively impacted my organization by helping the team with orders and handling customer returns.

I don't have any specific requests for improvement regarding HootSuite.

I have been working in my current field as a sales executive for four years.

HootSuite is stable in my experience.

For the marketing and sales teams, HootSuite's scalability is acceptable.

I don't have any interactions with customer support for HootSuite.

Neutral

I previously used Jira Atlassian before HootSuite because we have other tools related to pipeline.

My experience with pricing for HootSuite is very positive, but the setup cost and the license are considerations.

There may be a need for change in the future regarding implementation.

I have seen a return on investment with HootSuite as it relates to Jira Atlassian with the incrementing.

My experience with pricing for HootSuite is very positive, but the setup cost and the license are considerations.

Before choosing HootSuite, I evaluated the sales team, which is acceptable, but I need the legal team, the finance team, and integration about the pipeline, which is not very good.

I can explain to my customers about HootSuite, which impacts my team and organization. My advice for others looking into using HootSuite is to know what your needs are to resolve the pain, specifically for enterprise needs; it's not a very useful tool, but for marketing and sales, it is. I would rate this review as a 9 overall.

We use HootSuite to manage our social media, including regular posts, advertising campaigns, and responding to messages. The product allows the users to add all the social accounts on a company on one integrated interface. 

The best feature of the product is that you can create one post, and it can be released on all platforms, with customization as per the platform (such as hashtags, mentions, etc.). 

Our social team uses the product actively to manage all our social media, and they find the product really useful.

It has made access control very easy. We don't need to share the actual account credentials with any employee. They can work through HootSuite. 

We can also manage all our social media in one interface with personalization. It has improved efficiency and security and has delivered significant cost savings. In the enterprise edition, there is also an option to manage user access, and you can limit or grant access, depending on the business needs. For example, marketing can be given access to analytics, customer support to messages, and social teams to the postings. Also, you can have levels for approvals. 

HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts. It takes the manual research away from suggesting the topics. It also will create the complete post for you, which you can customize and tweak as per your preferences. 

It makes it easy to manage everything in one interface. Social platforms keep changing, however, with HootSuite, you can be assured of one interface to manage it all. We find these features very valuable.  

The key features of the product are available just in the enterprise versions. In the normal paid versions, competitive benchmarking is limited to two competitors. Team and Productivity ratings also are limited to enterprise versions. With normal accounts, you can just boost, however, for social campaigns, you need an enterprise account. The cost also depends upon the number of users and the social platforms. The company should reduce the pricing to make it easier for companies to deploy to larger social teams. It will also motivate small and medium enterprises to be their customers. 

I've used the solution for two years.

My main use case for HootSuite is scheduling social media posts and managing all our social and content calendars in a central location.

We mainly use HootSuite to schedule our posts by bulk producing our content and then scheduling it across two to three platforms regarding our product. We also look for brand mentions around our product and monitor the pulse we can get around the event industry.

The best features HootSuite offers include brand mentions, which is my favorite, and the scheduling content calendar, as it helps identify what kind of perspective and opinion the market has around a specific product.

In my day-to-day work, I find the brand mentions feature helpful because when certain topics are discussed, they get highlighted, and we are able to use that information to understand if there is anything we need to pivot to or if there is any product feature that we need to improve or add.

HootSuite has positively impacted my organization by helping us manage our content in a central location rather than having everything scattered everywhere. We were able to organize everything into HootSuite, which has made us more efficient with our content planning and scheduling.

In terms of branding and brand mentions, it would be useful if we could use multiple sources to pull data from, which would be more helpful.

Reporting would be somewhat more helpful if we were able to get the dashboards more user-friendly in terms of metrics.

I have been using HootSuite for two years.

HootSuite is stable.

I have no concerns regarding HootSuite's scalability.

I have not had to deal with customer support issues. However, I would say they are quite responsive.

HootSuite is the first solution I have used.

I see time saved, as I mentioned before. However, I am not involved in the accounts department, so I cannot comment on return on investment.

My accounts department handles the pricing, setup cost, and licensing, so I am not able to comment on that.

I was not the one who decided on HootSuite; that was decided by the organization, so I cannot really comment on other options evaluated.

HootSuite serves the purpose of what it is designed for. However, sometimes the admin dashboard and the backend panel can be a bit slow and clunky, so it could improve in terms of speed and managing its load. I would recommend HootSuite to social media content managers looking to be more consistent with their posting and content management. I give HootSuite a rating of seven out of ten.

I am using Hootsuite to manage my customers' LinkedIn pages. I manage about ten customers.

Hootsuite feels like an all-in-one tool. I can publish content on Hootsuite and then answer comments, which is what I do for my customers.

Hootsuite has a lot to improve, particularly the user interface, which feels dated and like an old product. I am not quite happy with the service and am looking to replace it.

I have been using Hootsuite for about a year now.

I am not happy with the service provided by Hootsuite.

Negative

I advise against using Hootsuite. I rate Hootsuite a three out of ten because the user interface feels dated and clunky, it does not have all the features that I need, and they do not provide good service.

I have primarily used HootSuite in the context of small nonprofits or community groups without paid staff dedicated to social media (if they have any paid staff at all). 

The main improvement HootSuite offers is allowing my organization to run social media campaigns. Also, it has a social media presence outside of the hours people are able to devote to an organization.

• Scheduling posts
• Making similar posts across services (Facebook and Twitter) from one place.

Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet.

I have only used the free versions.

• Scheduling
• Multiple profile access
• Dashboard overview

It saves me time.

Bulk scheduling.

A couple of years.

No.

No, except with bulk scheduling.

No.

Great.

Good.

No.

No.