eG Enterprise Reviews

I use the solution for database monitoring. I have asked my team to use the tool for network-related use cases.

The product is simple to use. It gives us a clear view of the issues. The dashboard is very clear.

We publish more than 140 business services to the whole Kingdom of Saudi Arabia. We need to monitor the behavior of service from the customer's perspective which is called real user monitoring. This solution gives us visibility on that. In the same tool, there's another part for diagnostics where we can drill down to the code level and find issues with the code or the data to see, for example, web services code. 

We have a service serving the whole Kingdom of Saudi Arabia. Anyone who wants to do some transaction on vehicles, or anything related to public relations, needs to log into the portal. It's made it easy and enhanced protection. 

Another way it benefits the organization is in the number of calls from the customers. Before getting reports from the customers about when service is interrupted, we now know from eG any issues are and the team direct can drill down to find the issue. We can find out if it's from our applications, our data center, or from a third-party integration as it integrates with many other companies and ministries in Saudi Arabia.

In this way, we reduce the time downtime for the service, the number of impacted users, and the issues the customer will face.  It allows us to solve the issues faster.

What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics.

In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us.

eG Enterprise has a single pane of glass for observability and monitoring. It incorporates the ICT stack, all the layers in the stack, the database, the application, and the user experience. eG Enterprise provides very rich reporting.

eG Enterprise should include improvements in the IPM space. The solution should improve on the security side and include some more API integrations into wider application platforms.

Our primary use case of eG Enterprise is troubleshooting and root cause analysis for application performance monitoring. We have one customer using eG right now. 

This solution is deployed on-premise. 

Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities. 

We haven't really had an issue per se, but there was a time when we had some network devices that were down, and eG showed us pretty quickly that that part of the network was down.

The Exchange monitoring module. It gives good insight into inside of what's going on with Exchange.

We were able to stabilize our backend and middle systems. They had a lot of the predefined things already configured out-of-the-box, so all we did was just enable them and we started using them. It helped us identify a lot of issues. 

The visibility across the entire Citrix environment. It is important is because to identify issues which users are experiencing and resolve them before those users are impacted. 

The GUI is nicer than all the other graphical interfaces out there.