"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"The script-based actions have allowed us to extend the core reporting capabilities."
"The product is very stable."
"The integration capabilities and APIs are the best part."
"The most valuable feature is the alert and alarm monitoring."
"It meets my organizational needs. It's pretty easy to use."
"The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
"It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great."
"The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
"Zabbix is both stable and scalable."
"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."
"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."
"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
"The product could be more secure and more stable."
"As far as improvements, sometimes I get a bit frustrated when I move from a previous version to a new one because some configuration has changed—I need to investigate the documentation to deal with some configuration. But it doesn't take much time, so it's okay."
"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"I would like to see a more flexible mobile client, and better HA out of the box."
ControlUp is ranked 22nd in IT Infrastructure Monitoring with 3 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 48 reviews. ControlUp is rated 9.4, while Zabbix is rated 8.4. The top reviewer of ControlUp writes "Makes us leaner through automation and optimization of processes ". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". ControlUp is most compared with eG Enterprise, Goliath Performance Monitor, vRealize Network Insight, SolarWinds NPM and LogicMonitor, whereas Zabbix is most compared with Nagios XI, Centreon, Nagios Core, Splunk and PRTG Network Monitor. See our ControlUp vs. Zabbix report.
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