ControlUp vs ServiceNow IT Operations Management comparison

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

• Any digital workstyle
• Physical endpoints
• Virtual desktops
• Apps
• SaaS
• Web apps
• Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

• Out-of-the-box device and performance metrics
• Custom metric and device data collection
• Non-intrusive, secure agents with offline mode
• Custom reporting
• Easy-to-use dashboards
• Scalable SaaS infrastructure
• Built-in troubleshooting & remediation actions
• Remote assist
• Custom script actions
• Multiple scripting languages
• Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

• Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

• Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

• Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

• Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

• Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

• Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

• Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
  
  
• Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
  
  
• Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

• Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
  
• Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
  
• Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
  
• Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree