Try our new research platform with insights from 80,000+ expert users

BigPanda vs ControlUp comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
27th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
IT Alerting and Incident Management (8th), AIOps (7th)
ControlUp
Ranking in IT Infrastructure Monitoring
33rd
Average Rating
8.6
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
Digital Experience Monitoring (DEM) (5th)
 

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.9%, down from 1.0% compared to the previous year. The mindshare of ControlUp is 1.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Richasvi Tripathi - PeerSpot reviewer
Used to monitor several devices, but most reports do not give information of all the devices
We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I rate BigPanda nine out of ten."
"A user-friendly solution."
"One of the most valuable features of BigPanda is its user-friendly interface."
"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."
"The most valuable features of BigPanda include event deduplication, correlations, and enrichment, which reduce the noise in the environment."
"The best of a bad lot was the error message deduping."
"BigPanda integrates well with other solutions, such as WatchGuard,"
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."
"The script-based actions have allowed us to extend the core reporting capabilities."
"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."
"ControlUp has an easy installation process."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"The visual look of the interface is very easy to understand what is happening and somewhat why it's happening."
"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."
"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."
 

Cons

"The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options."
"The solutions were quite useful but not completely stable."
"It would be beneficial for BigPanda to offer detailed error descriptions similar to what AppDynamics and ThousandEyes provide."
"I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV. This feature would allow us to extract monthly incident reports similar to ServiceNow."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"We had to use a partner for the deployment."
"When handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer."
"The solution could improve by having better integration."
"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."
"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"It can be improved by including script-based scheduling."
"Most reports give information about the top 100 devices, but not all of the devices."
"There is area for improvement, maybe in the reporting. It could use some work in reporting."
"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."
"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."
 

Pricing and Cost Advice

"We pay $200,000 USD per year."
"BigPanda is cheaper than the competitors."
"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."
"The price of BigPanda is in the middle compared to other solutions."
"Based on my experience, ControlUp is not that expensive."
"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."
"We are satisfied with the price compared to other solutions."
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
859,957 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
17%
Manufacturing Company
10%
Insurance Company
6%
Financial Services Firm
14%
Computer Software Company
13%
Healthcare Company
12%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
What is your experience regarding pricing and costs for ControlUp Real-time?
Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.
What needs improvement with ControlUp Real-time?
There is area for improvement, maybe in the reporting. It could use some work in reporting.
What is your primary use case for ControlUp Real-time?
My use cases include everything, and I don't mean that facetiously. I mean everything. We manage the servers, manage user sessions, manage everything. We monitor monitoring and take actual actions,...
 

Comparisons

 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida
Find out what your peers are saying about BigPanda vs. ControlUp and other solutions. Updated: June 2025.
859,957 professionals have used our research since 2012.