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BigPanda vs ControlUp comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
BigPanda offers efficiency benefits for managing over 10,000 events weekly, saving time and resources compared to tools like Netcool.
Sentiment score
7.2
Organizations achieve efficiency and cost savings with ControlUp, automating tasks, preventing disasters, and optimizing virtual environments.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
Technical Lead
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Software Engineer at Trianz
This is having a 24/7 junior admin who's really smart, always there, always doing work, but you have to consume his work.
Senior Systems Administrator at a tech vendor with 10,001+ employees
Basically, what we were targeting is the response time of the virtual environment.
Senior IT Engineer Citrix at EDR Media LLC
 

Customer Service

Sentiment score
6.5
BigPanda's customer service is responsive and helpful, with noted inconsistencies like slow emails and no phone support.
Sentiment score
9.0
ControlUp's responsive, knowledgeable support enhances customer experience, offering integration flexibility and premium benefits for larger organizations.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
CEO / Co-Founder at Aiops ltd
For technical support, we have only had to address password resets and alert mismatching.
Technical Lead
I was quite happy to work with ControlUp because the support is excellent.
Senior IT Engineer Citrix at EDR Media LLC
Basically, if I could take everything that you do, put it in a tool, and hand you that tool so you don't have to repeat your efforts, then you would be able to make good use of it.
Senior Systems Administrator at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.2
BigPanda is scalable and integrates well, although experiences vary based on configuration efforts and peak time performance.
Sentiment score
7.6
ControlUp's cloud scalability eases expansion, though pricing concerns arise, highlighting the importance of strategic adaptability and monitoring.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
Software Engineer at Trianz
I rate the scalability of BigPanda at eight.
Manager Observability at ICE
It scales very well; you just have to tell it what you're doing and size it for what you're asking.
Senior Systems Administrator at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
7.5
BigPanda is stable with minimal downtime and effective incident management, though occasional service interruptions are promptly addressed.
Sentiment score
8.9
ControlUp is praised for its stability and effective monitoring, with most users finding it reliable and well-supported.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
Manager Observability at ICE
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
Software Engineer at Trianz
 

Room For Improvement

BigPanda requires enhancements in analytics, usability, integration, UI, and cost while improving accuracy, dashboards, and multi-cloud observability.
ControlUp needs seamless integration, improved monitoring, GUI enhancements, and additional features for better automation and complete insights.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
Software Engineer at Trianz
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
There is area for improvement, maybe in the reporting.
Senior Systems Administrator at a tech vendor with 10,001+ employees
 

Setup Cost

BigPanda offers cost-effective pricing at $200,000 annually, providing flexibility and competitive advantages for high-growth companies.
ControlUp pricing involves annual agreements with varied costs; thorough evaluation of licensing options is essential for optimal use.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Software Engineer at Trianz
It is expensive.
Senior IT Engineer Citrix at EDR Media LLC
 

Valuable Features

BigPanda streamlines incident management with AI-driven alert deduplication, offering seamless integration and enhancing real-time incident resolution.
ControlUp offers efficient ROI, real-time insights, robust automation, and proactive management with AI-enhanced performance monitoring and comprehensive visibility.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Manager Observability at ICE
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Technical Lead
Everything works exactly the way it's meant to, a dream come true for anyone who's administering systems because it gives you all the information that you want and all the actions you want to take, all in one place.
Senior Systems Administrator at a tech vendor with 10,001+ employees
It's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them.
Senior IT Engineer Citrix at EDR Media LLC
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
27th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
IT Alerting and Incident Management (8th), AIOps (12th)
ControlUp
Ranking in IT Infrastructure Monitoring
19th
Average Rating
8.6
Reviews Sentiment
7.6
Number of Reviews
13
Ranking in other categories
Digital Experience Monitoring (DEM) (4th)
 

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.6%, down from 1.0% compared to the previous year. The mindshare of ControlUp is 0.9%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
ControlUp0.9%
BigPanda0.6%
Other98.5%
IT Infrastructure Monitoring
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
reviewer2717526 - PeerSpot reviewer
Senior Systems Administrator at a tech vendor with 10,001+ employees
Delivers comprehensive and customizable system management with increased efficiency
The best features I have found are that it is very customizable, which would be number one, and very extensible through the use of scripts and triggers. The visual look of the interface is very easy to understand what is happening and somewhat why it's happening. It may sound facetious, but it really is everything about it. Everything works exactly the way it's meant to, a dream come true for anyone who's administering systems because it gives you all the information that you want and all the actions you want to take, all in one place. The benefits I have seen from using it so far include the ability to know in advance and take actions based on the information the tool gives you.
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
7%
Financial Services Firm
14%
Healthcare Company
10%
Computer Software Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise11
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise8
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing of BigPanda includes considerations for pricing, licensing, and setup costs of the solution.
What is your experience regarding pricing and costs for ControlUp Real-time?
It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.
What is your primary use case for ControlUp Real-time?
I was taking care of a Citrix infrastructure, and as ControlUp is the best monitoring tool for those environments, I was also using ControlUp to monitor those environments.
 

Comparisons

 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida
Find out what your peers are saying about BigPanda vs. ControlUp and other solutions. Updated: January 2026.
880,745 professionals have used our research since 2012.