Tungsten RPA vs Zapier comparison

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Tungsten RPA

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Executive Summary

We performed a comparison between Tungsten RPA and Zapier based on real PeerSpot user reviews.

Find out in this report how the two Cloud Data Integration solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Tungsten RPA vs. Zapier Report (Updated: December 2025).

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Tungsten RPA vs. Zapier

December 2025

Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.6

Tungsten RPA boosted aviation efficiency and government savings by streamlining processes, reducing errors, and cutting costs.

Sentiment score

6.1

Zapier offers time-saving automation with varied ROI, often seen as cost-effective and a valuable investment despite indirect impacts.

No quotes available

For more quotes and insights, download the Tungsten RPA report

In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.

For more quotes and insights, download the Zapier report

Chief Technology Advocate at PURESOFT GLOBAL LLC

Customer Service

Sentiment score

7.0

Tungsten RPA support is generally effective, with knowledgeable staff, though some users report delays and suggest faster responses.

Sentiment score

7.0

Zapier's customer support is generally rated positively for efficiency, though some desire improved live chat options.

No quotes available

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This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.

Sachin Shrtivastava

Automation Engineer at Axe Automation

Their technical support is good; they respond promptly and are very helpful.

MuhammadImran

Go High Level Manager at Virtual Worker Now

The experience was positive with prompt responses from their team.

For more quotes and insights, download the Zapier report

Chief Technology Advocate at PURESOFT GLOBAL LLC

Scalability Issues

Sentiment score

6.9

Tungsten RPA is scalable, flexible, and adaptable, but requires skilled deployment and faces challenges like licensing and upgrades.

Sentiment score

7.4

Zapier is adaptable for small to mid-size businesses, but scaling can be costly and less suitable for complex automations.

No quotes available

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Make.com and nEn nEight n excel in handling complex automation tasks.

Sachin Shrtivastava

Automation Engineer at Axe Automation

Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.

René Ludwigs

Product Owner | Integration

For more quotes and insights, download the Zapier report

Stability Issues

Sentiment score

7.8

Tungsten RPA is stable and reliable, though some find it complex with legacy apps; it scores 7-9/10 for stability.

Sentiment score

6.7

Most users find Zapier reliable, despite occasional connectivity issues and challenges with integration changes affecting performance.

No quotes available

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In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.

René Ludwigs

Product Owner | Integration

For more quotes and insights, download the Zapier report

Room For Improvement

Tungsten RPA needs interface improvements, better scalability, AI features, enhanced integration, and support for complex processes and legacy systems.

Zapier needs better Google Sheets features, API support, UI improvements, enhanced logic functions, documentation, and integration capabilities.

No quotes available

For more quotes and insights, download the Tungsten RPA report

The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.

Awais Mehmood

Webflow Developer at Qureos

Compared to Make.com and other tools that have a drag-and-drop system, this is lacking.

Sachin Shrtivastava

Automation Engineer at Axe Automation

While Zapier already has more than 2,000 webhooks, users or developers should have the flexibility to create additional custom connectors.

For more quotes and insights, download the Zapier report

Chief Technology Advocate at PURESOFT GLOBAL LLC

Setup Cost

Tungsten RPA offers flexible subscription pricing with unlimited workflows, varying costs by project needs, and requires upfront payments.

Zapier's pricing ranges from free to $800, depending on usage, with mixed opinions on cost versus time-saving benefits.

No quotes available

For more quotes and insights, download the Tungsten RPA report

The pricing is in accordance with market standards and even lower in some cases.

For more quotes and insights, download the Zapier report

Chief Technology Advocate at PURESOFT GLOBAL LLC

The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.

MuhammadImran

Go High Level Manager at Virtual Worker Now

Valuable Features

Tungsten RPA offers seamless integration, robust automation, and ease of use with advanced tools for document and process management.

Zapier seamlessly connects apps for task automation, offering intuitive interfaces with advanced features like webhooks and multi-step zaps.

No quotes available

For more quotes and insights, download the Tungsten RPA report

The automation capabilities are impressive.

reviewer2716083

Business Intelligence Developer at a consultancy with 51-200 employees

Integrations are better in Zapier because it has more advanced features.

MuhammadUsman2

Automations and CRM developer at LodhranGPT.com

I actually used most of the automation features. When a user submits a form, I get the details or leads of that form and put them on other third-party tools, such as Notion, Google Sheets, Airtable, or send a lead to Slack.

Awais Mehmood

Webflow Developer at Qureos

For more quotes and insights, download the Zapier report

Categories and Ranking

Tungsten RPA

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (7th)

Zapier

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Data Integration (17th), Cloud Data Integration (12th), Business Orchestration and Automation Technologies (16th), AI Software Development (14th)

Featured Reviews

Jamil Milhem

Project Manager-Senior RPA Specialist at DEWA

Automates browsing tasks without needing a server connection

I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.

Read full review

René Ludwigs

Product Owner | Integration

Diverse integration options support workflow automation while pricing and support need improvements

You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records. I would appreciate quicker response times and more direct interactions. It would be great to have a direct contact person for support, but bigger companies usually have solution partners handling support. I do not have a solution partner for Zapier due to using it for small use cases.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Performing Arts

Computer Software Company

Government

University

10%

Financial Services Firm

10%

Retailer

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	1
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	10
Large Enterprise	7

Questions from the Community

What do you like most about Kofax RPA?

You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it.

What is your experience regarding pricing and costs for Kofax RPA?

The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a per bot basis, unlike Tungsten RPA, which uses a server-based model. Though the...

What needs improvement with Kofax RPA?

Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the stability of the target environment. Automating systems based on Citrix, where u...

What do you like most about Zapier?

The product's most valuable feature is automation.

What is your experience regarding pricing and costs for Zapier?

The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.

What needs improvement with Zapier?

In my opinion, what could be improved in Zapier is its UI, which operates as a one-line system. Compared to Make.com and other tools that have a drag-and-drop system, this is lacking. If the scenar...

UiPath Platform vs Tungsten RPA

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Product Reports

Download Tungsten RPA product report

Tungsten RPA

January 2026

Download Zapier product report

January 2026

Also Known As

Kofax RPA, Kofax Kapow, Kapow

No data available

Overview

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

Tungsten Automation

Zapier connects thousands of apps, enabling seamless automation without coding. It supports webhooks, multi-step tasks, and a wide array of integrations. Despite needing enhancements in Google Sheets capabilities, API limits, and UI, it remains a tool for boosting productivity across many sectors.

By linking tools such as Google Sheets, HubSpot, Slack, and Salesforce, Zapier allows users to automate workflows without coding expertise. Its integrations serve logistics operations, CRM, and social media management. Users can process tracking exceptions and streamline operations with third-party software like QuickBooks, Zoho, and Power BI. Although users suggest features like better Google Sheets handling and improved collaboration tools, Zapier continues to provide expansive automation, enhancing efficiency and facilitating new opportunities through integrations.

What Features Stand Out in Zapier?

App Connectivity: Integrates thousands of tools, simplifying task automation.
Ease of Use: No coding needed to set up integrations.
Webhooks: Offers real-time data transfer between applications.
Multi-step Zaps: Allows complex workflows across various apps.
Comprehensive Library: Extensive list of app integrations for users.

What Benefits Should You Expect?

Increased Productivity: Facilitates seamless automation of tasks.
Efficiency Improvement: Streamlines processes across multiple tools.
Business Agility: Supports varied workflows to meet specific needs.
Integration Flexibility: Connects a wide range of popular applications.
Simple Automation: Users automate processes without technical skills.

In logistics, Zapier enhances operations by automating exception tracking and third-party software integration. Its use in CRM and social media streamlines lead creation and workflow automation. Users from diverse industries leverage its extensive connectivity to support intelligence management, generate analytical insights, and execute cross-functional tasks efficiently.

Sample Customers

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

BuzzFeed, Groupon, Spotify, Columbia University, FOX