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Trend Micro Managed XDR vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Trend Micro Managed XDR
Ranking in Managed Detection and Response (MDR)
16th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Trend Micro Worry-Free Serv...
Ranking in Managed Detection and Response (MDR)
12th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
12
Ranking in other categories
Email Security (17th), Endpoint Protection Platform (EPP) (23rd), Extended Detection and Response (XDR) (19th)
 

Mindshare comparison

As of January 2026, in the Managed Detection and Response (MDR) category, the mindshare of Trend Micro Managed XDR is 1.5%, up from 1.3% compared to the previous year. The mindshare of Trend Micro Worry-Free Services Suites is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Market Share Distribution
ProductMarket Share (%)
Trend Micro Worry-Free Services Suites0.9%
Trend Micro Managed XDR1.5%
Other97.6%
Managed Detection and Response (MDR)
 

Featured Reviews

KG
Manager at a insurance company with 10,001+ employees
Centralized console enables efficient incident management and threat intelligence integration
I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet. I raised a ticket to the OEM, but I have not received a solution.
Mohammed Zain - PeerSpot reviewer
Sr.Infrastructure & Security Administrator at Bakheet Co. For Machinery
Achieve effective email management while identifying areas for security upgrades
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID. We were not able to get a satisfactory answer from them regarding the BEC issue. The ransomware protection issue for the old servers or outdated servers and recovery of the data needs improvement in Trend Micro Worry-Free Services Suites. The ransomware protection issue for old servers and business email compromise also needs to be upgraded because even though it's configured, we still face this BEC issue. The response time of the support also needs improvement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive."
"The most valuable feature of Trend Micro Managed XDR is that it protects all of the layers."
"I appreciate the detection and response methodology used against virus and ransomware attacks."
"Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support."
"The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard."
"The most valuable feature of Trend Micro Managed XDR is the console."
"The features are such that MDR is a part of XDR, which includes different products."
"The response time to any issues is very quick, providing a high level of client satisfaction."
"Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility."
"The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, making it a robust solution for comprehensive security needs."
"The most valuable feature of the solution is the ease of deployment."
"The multi-tenancy feature is beneficial for managing different customers, allowing for efficient handling across various tenants."
"The solution's ability to operate without placing a heavy burden on our system resources is particularly commendable."
"Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility. It is very good at detection and response, and it includes a web filtering option."
"The most important feature is behaviour detection."
"The most valuable features of Trend Micro Worry-Free Services Suites that I found are the antivirus, anti-spamming, anti-malware services that customers are looking for and using, and they are satisfied with that."
 

Cons

"Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors."
"The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward."
"I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet."
"The main drawback is the lack of local language support in Oman."
"There is a need for greater integration of non-Microsoft devices."
"On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost."
"Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features."
"On the financial side, it is quite expensive."
"The log management feature needs to be improved, specifically, the ability to send logs from the console via API."
"Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID."
"The solution’s scalability is limited."
"Trend Micro Worry-Free Sevices Suits' pricing remains a concern for our non-profit organization. Despite receiving some discounts, we find the pricing on the higher side."
"Trend Micro should improve its Worry-Free Services Suites, particularly the agent for Windows operating systems."
"The solution's documentation is not good, and I'm struggling to change global configurations."
"The pricing of Trend Micro is a little bit higher compared to Sophos."
"The licensing aspect seems costly, and the license cost increases yearly, which is a concern for us."
 

Pricing and Cost Advice

"Trend Micro's solutions are considerably more expensive than competitors."
"There is a subscription needed to use Trend Micro Managed XDR. We are on an annual license."
"The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest."
"The solution is cost-effective."
"I rate the tool's pricing a six out of ten."
"We pay a yearly licensing fee for the solution, which is too expensive."
"The product is available at a very good price point."
"I rate the tool's pricing a five out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Performing Arts
10%
Manufacturing Company
9%
Government
5%
Computer Software Company
14%
Comms Service Provider
11%
Security Firm
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Large Enterprise2
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
 

Questions from the Community

What do you like most about Trend Micro Managed XDR?
The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard.
What is your experience regarding pricing and costs for Trend Micro Managed XDR?
The solution is on the higher side in terms of pricing, and the licensing is per user.
What needs improvement with Trend Micro Managed XDR?
I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet....
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even tho...
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
I am working with the Trend Micro One solution. I use Trend Micro Worry-Free Services Suites, which includes six components, including Cloud App Security, Trend Email Security Advanced, and Worry-F...
 

Overview

 

Sample Customers

Unigel, DHR Health
Information Not Available
Find out what your peers are saying about Trend Micro Managed XDR vs. Trend Micro Worry-Free Services Suites and other solutions. Updated: January 2026.
881,114 professionals have used our research since 2012.