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Trend Micro Managed XDR vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Trend Micro Managed XDR
Ranking in Managed Detection and Response (MDR)
18th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Trend Micro Worry-Free Serv...
Ranking in Managed Detection and Response (MDR)
10th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
11
Ranking in other categories
Email Security (15th), Endpoint Protection Platform (EPP) (19th), Extended Detection and Response (XDR) (14th)
 

Mindshare comparison

As of August 2025, in the Managed Detection and Response (MDR) category, the mindshare of Trend Micro Managed XDR is 1.5%, down from 1.6% compared to the previous year. The mindshare of Trend Micro Worry-Free Services Suites is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Nadeem Syed - PeerSpot reviewer
Quick response times enhance client satisfaction while managing multiple security features
On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost. They need to improve their mobile device security solutions compared to competitors like Symantec or Kaspersky. They lack mobile device management features, despite offering security.
MehulSharma - PeerSpot reviewer
Users appreciate comprehensive threat management features and find management console straightforward
Regarding machine learning-based threat protection in Trend Micro Worry-Free Services Suites, customers are not using that, so I am not taking any responses from the customers. If you want, you can drop me a mail, and then I will collect the information from my customers. I don't know about it, actually. I am a salesperson, not technical. Other than pricing, the areas of Trend Micro Worry-Free Services Suites that I would like to see improved or enhanced depend on cases. For approximately 1300 to 1200, it varies by case. When it involves 500 customers or 200 customers, it could go up to 900 and 1000 rupees. We win cases often.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The features are such that MDR is a part of XDR, which includes different products."
"The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive."
"The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard."
"The response time to any issues is very quick, providing a high level of client satisfaction."
"The most valuable feature of Trend Micro Managed XDR is the console."
"Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support."
"I appreciate the detection and response methodology used against virus and ransomware attacks."
"The most valuable feature of Trend Micro Managed XDR is that it protects all of the layers."
"Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility."
"The most valuable feature of the solution is the ease of deployment."
"The multi-tenancy feature is beneficial for managing different customers, allowing for efficient handling across various tenants."
"We use the solution for endpoint protection, malware detection, and detecting unsafe web access."
"The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, making it a robust solution for comprehensive security needs."
"The load balancer feature is excellent."
"Trend Micro effectively detects and blocks NAS devices and identifies potential threats."
"The solution's ability to operate without placing a heavy burden on our system resources is particularly commendable."
 

Cons

"The main drawback is the lack of local language support in Oman."
"On the financial side, it is quite expensive."
"There is a need for greater integration of non-Microsoft devices."
"On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost."
"I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet."
"Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors."
"Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features."
"The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward."
"The solution's documentation is not good, and I'm struggling to change global configurations."
"Trend Micro should improve its Worry-Free Services Suites, particularly the agent for Windows operating systems."
"Trend Micro Worry-Free Sevices Suits' pricing remains a concern for our non-profit organization. Despite receiving some discounts, we find the pricing on the higher side."
"The log management feature needs to be improved, specifically, the ability to send logs from the console via API."
"The licensing aspect seems costly, and the license cost increases yearly, which is a concern for us."
"The solution’s scalability is limited."
"The pricing of Trend Micro is a little bit higher compared to Sophos."
"Network vulnerability scanning could be improved."
 

Pricing and Cost Advice

"Trend Micro's solutions are considerably more expensive than competitors."
"There is a subscription needed to use Trend Micro Managed XDR. We are on an annual license."
"I rate the tool's pricing a six out of ten."
"The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest."
"The solution is cost-effective."
"We pay a yearly licensing fee for the solution, which is too expensive."
"I rate the tool's pricing a five out of ten."
"The product is available at a very good price point."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Performing Arts
9%
Manufacturing Company
8%
Healthcare Company
5%
Computer Software Company
16%
Comms Service Provider
10%
Security Firm
8%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Trend Micro Managed XDR?
The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard.
What is your experience regarding pricing and costs for Trend Micro Managed XDR?
The solution is on the higher side in terms of pricing, and the licensing is per user.
What needs improvement with Trend Micro Managed XDR?
I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet....
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
Regarding machine learning-based threat protection in Trend Micro Worry-Free Services Suites, customers are not using that, so I am not taking any responses from the customers. If you want, you can...
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
I work with both Trend Micro Worry-Free Services Suites and Trend Micro Apex One. I am working with Trend Micro, Sophos, and Sentinel. I work with Trend Micro Worry-Free Services Suites on Xcitium....
 

Overview

 

Sample Customers

Unigel, DHR Health
Information Not Available
Find out what your peers are saying about Trend Micro Managed XDR vs. Trend Micro Worry-Free Services Suites and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.