Trend Micro Managed XDR Reviews

Name: Trend Micro Managed XDR
Brand: Trend Micro
Rating: 4.3 (7 reviews)

4.3 out of 5

7 reviews
100% willing to recommend

What is Trend Micro Managed XDR?

Trend Micro XDR applies the most effective AI and expert analytics to the activity data collected from its native sensors in the environment to produce fewer, higher-fidelity alerts. Global threat intelligence from the Trend Micro Smart Protection Network™ combined with expert detection rules continually updated from our threat experts maximize the power of AI and analytical models in unparalleled ways.

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Trend Micro Managed XDR is the #18 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give Trend Micro Managed XDR an average rating of 8.6 out of 10. Trend Micro Managed XDR is most commonly compared to Huntress Managed EDR: Trend Micro Managed XDR vs Huntress Managed EDR. Trend Micro Managed XDR is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

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Managed Detection and Response (MDR)

June 2025

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Featured Trend Micro Managed XDR reviews

Nadeem Syed

CEO at Haniya Technologies

The features are such that MDR is a part of XDR, which includes different products. For instance, we can sell Vision One to a client, Email Security, DDI, or Deep Security, and MDR from the XDR platform, managing all these simultaneously. The response time to any issues is very quick, providing a high level of client satisfaction. Additionally, Trend Micro solutions are particularly effective in handling responses promptly and efficiently.

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Akshay Srivastava

Lead Sales Manager & Unit Head - ICT at Khimji Ramdas

In the Omani market, the most critical component is the integration of VisionOne, sandboxing, and XDR, providing customers with comprehensive protection and peace of mind. This combination covers endpoint-to-server security comprehensively. The investigation capability of XDR has been helpful in incident response. There have been multiple events. Oman's security is very stable. It's not overly complex, but it's still strong for certain cybersecurity needs. Hackers often target high-value accounts, the backbone of Oman. That's why we implemented Trend Micro XDR, and they're very happy with it. They have a whole in-house team supporting them. We've had incidents where we were attacked, but Trend Micro XDR kept us secure. There have also been internal incidents due to a lack of knowledge, but endpoint security has been maintained thanks to Trend Micro. So, XDR's investigation capability has definitely been helpful.

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JhanzaibAwan

System Network Security Engineer at National Building Supply, Inc.

The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive. One of the biggest advantages of having Trend Micro Managed MDR is that it eliminates the burden on my shoulders. I don't have to hire a team, go through interviews, and hire analysts. Instead, I can just purchase it and their resource will handle everything, including remediation. I don't have to worry about anything. I have the dashboard to check logs, see what actions were taken, and review remediation efforts.

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Trend Micro Managed XDR mindshare

As of July 2025, the mindshare of Trend Micro Managed XDR in the Managed Detection and Response (MDR) category stands at 1.4%, down from 1.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Key learnings from peers

Last updated Apr 27, 2025

Valuable Features

Trend Micro Managed XDR protects all layers, enhancing detection and response times against threats like ransomware. Users value its ability to streamline security management, centralize incident alerts, and integrate easily. Its use of AI and machine learning is crucial for threat detection and remediation, offering comprehensive protection. Clients appreciate eliminating hiring burdens and leveraging global threat intelligence. Highly regarded in banking, government, and education sectors, Trend Micro Managed XDR delivers prompt responses, user satisfaction, and seamless integration.

"The most valuable feature of Trend Micro Managed XDR is the console."
"The response time to any issues is very quick, providing a high level of client satisfaction."
"The features are such that MDR is a part of XDR, which includes different products."

Room for Improvement

Trend Micro Managed XDR requires enhancements in support documents and customer service. Integration for non-Microsoft devices, automation features, and comprehensive reporting need attention. Compatibility with custom applications and improved log parsing is necessary. High pricing limits accessibility for SMEs. There is a demand for better user interface and mobile device security management. Exporting alerts needs to be simplified. Better cost-effectiveness could attract more customers, as pricing remains a concern.

"I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet."
"On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost."
"On the financial side, it is quite expensive."

Pricing

Trend Micro Managed XDR requires a subscription with annual licenses and pricing is per user. It is cost-effective for large enterprises, offering lower prices with more licenses. The pricing is higher compared to Symantec and Trustified, but within a reasonable range. Vision One endpoint security starts around $12 for over 1,000 users. Users rate pricing six out of ten, noting it’s higher but neither the most expensive nor cheapest option available.

"Trend Micro's solutions are considerably more expensive than competitors."
"The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest."
"I rate the tool's pricing a six out of ten."

Popular Use Cases

Trend Micro Managed XDR is used for managing security across various layers such as server, cloud, and email. It is implemented for endpoint security, providing comprehensive protection by combining endpoint detection, network detection, email security, and mobile threat detection. Users appreciate its intelligent threat response and management from a single console. The tool's capabilities are highly regarded among cybersecurity professionals and organizations with significant end-user machines and servers, facilitating audits and threat alert generation.

Service and Support

Trend Micro Managed XDR's customer service and support are considered effective, with good technical assistance and promptly addressing security incidents. Language and time zone challenges are noted, especially in the Middle East, but improvements are reported since support shifted locally. Responsiveness varies based on agreements with partners or Trend Micro. There is significant assistance available from technical resources and teams in various regions, including Pakistan. Some give a satisfactory rating of seven out of ten.

Deployment

Trend Micro Managed XDR's initial setup varies in complexity based on environment recognition. While user-friendly and compatible, challenges may arise with diverse operating systems. Support aids in resolving such issues. Users rate setup ease highly, appreciating installation simplicity and dashboard user-friendliness. Oman-based implementations prefer on-premises due to data laws. Customer support improvements have eased implementation over time, and network or XDR experience is beneficial. Implementations generally find the process straightforward and not difficult.

Scalability

Trend Micro Managed XDR demonstrates significant scalability, being utilized by many users globally. Entities have highly rated its scalability, with scores up to nine out of ten. It is favored for larger companies, notably in financial sectors, and can handle numerous clients efficiently. The adaptability of this technology allows it to suit various organizational needs, thus being recommended by users who manage multiple security operations successfully.

Stability

Trend Micro Managed XDR is stable and reliable. Users report satisfaction with its dependable performance and provide high ratings, often between eight to nine out of ten. Many describe it as similar to using an Apple phone; once accustomed, they see no reason to switch to alternatives. Customers have consistently expressed contentment with Trend Micro over several years, reinforcing its strong stability reputation in the market.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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