Manager at a insurance company with 10,001+ employees
Real User
Top 10
Apr 24, 2025
I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet. I raised a ticket to the OEM, but I have not received a solution.
On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost. They need to improve their mobile device security solutions compared to competitors like Symantec or Kaspersky. They lack mobile device management features, despite offering security.
Freelancer at a non-tech company with self employed
Real User
Top 5
Mar 14, 2024
The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward.
Lead Sales Manager & Unit Head - ICT at Khimji Ramdas
Real User
Top 5
Mar 11, 2024
From a purely technological standpoint, Trend Micro is doing very well. They're recognized as a market leader according to Gartner ratings, and here in Oman, they hold a dominant market share of 80-85%. However, there's feedback about two areas for improvement: support mechanisms and pricing. For a market leader with high Gartner ratings, their pricing seems very expensive compared to similar products from Symantec and Trusted Security Solutions. This can push some customers towards those options. As a result, Trend Micro XDR is primarily adopted by large companies with significant budgets and a deep understanding of the technology. They can implement Trend Micro across their entire infrastructure, from endpoints to servers to mainframes, achieving comprehensive security. This makes Trend Micro XDR, especially attractive to oil and gas vertical industries like BFSI (banking, financial services), where financial security is paramount. However, for SMEs (small and medium-sized enterprises) or newer companies with budget constraints, the product can be quite costly. That's my overall feedback.
System Network Security Engineer at National Building Supply, Inc.
Real User
Top 10
Mar 7, 2024
Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors.
Chief Digitalization Executive at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
Apr 12, 2023
There is a need for greater integration of non-Microsoft devices. The integration capabilities and visibility of Trend Micro Managed XDR could be improved for Mac and Linux-based operating systems. While it is a strong product for Microsoft devices, there are currently some limitations when using other operating systems. We would like to have return reports generated from the logs that are being generated in our cloud environment. Additionally, it would be useful to have more comprehensive reports available as a product feature. Since all of our log data is stored in the cloud, it would be beneficial to generate graphical reports for management to review and for auditing purposes. This information can also be shared with potential committee members. Ultimately, it is the management who is providing the financing for using these products, so it is crucial to provide them with the necessary information. A current security report is of utmost importance to us, and it is essential to generate this report quickly to make informed decisions. Improving the support segment may aid in achieving this goal. Compatibility with custom applications, integration with new or third-party applications, and log parsing capabilities are areas where Trend Micro Managed XDR could be improved. It has been observed that the system does not pass all logs, and therefore vendor support may be needed to develop a custom solution to address this issue.
Solutions Architect at a comms service provider with 11-50 employees
Real User
Mar 14, 2022
Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features.
Managed Detection and Response is a security service that offers continuous monitoring, threat detection, and incident response. By leveraging advanced technologies and expert insights, MDR aims to identify and mitigate threats, providing peace of mind for businesses.MDR provides comprehensive security by combining human expertise with automated threat detection. Designed for organizations seeking proactive cybersecurity measures, it focuses on real-time analysis and threat intelligence to...
I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet. I raised a ticket to the OEM, but I have not received a solution.
On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost. They need to improve their mobile device security solutions compared to competitors like Symantec or Kaspersky. They lack mobile device management features, despite offering security.
The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward.
From a purely technological standpoint, Trend Micro is doing very well. They're recognized as a market leader according to Gartner ratings, and here in Oman, they hold a dominant market share of 80-85%. However, there's feedback about two areas for improvement: support mechanisms and pricing. For a market leader with high Gartner ratings, their pricing seems very expensive compared to similar products from Symantec and Trusted Security Solutions. This can push some customers towards those options. As a result, Trend Micro XDR is primarily adopted by large companies with significant budgets and a deep understanding of the technology. They can implement Trend Micro across their entire infrastructure, from endpoints to servers to mainframes, achieving comprehensive security. This makes Trend Micro XDR, especially attractive to oil and gas vertical industries like BFSI (banking, financial services), where financial security is paramount. However, for SMEs (small and medium-sized enterprises) or newer companies with budget constraints, the product can be quite costly. That's my overall feedback.
Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors.
There is a need for greater integration of non-Microsoft devices. The integration capabilities and visibility of Trend Micro Managed XDR could be improved for Mac and Linux-based operating systems. While it is a strong product for Microsoft devices, there are currently some limitations when using other operating systems. We would like to have return reports generated from the logs that are being generated in our cloud environment. Additionally, it would be useful to have more comprehensive reports available as a product feature. Since all of our log data is stored in the cloud, it would be beneficial to generate graphical reports for management to review and for auditing purposes. This information can also be shared with potential committee members. Ultimately, it is the management who is providing the financing for using these products, so it is crucial to provide them with the necessary information. A current security report is of utmost importance to us, and it is essential to generate this report quickly to make informed decisions. Improving the support segment may aid in achieving this goal. Compatibility with custom applications, integration with new or third-party applications, and log parsing capabilities are areas where Trend Micro Managed XDR could be improved. It has been observed that the system does not pass all logs, and therefore vendor support may be needed to develop a custom solution to address this issue.
Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features.