Freelancer at a non-tech company with self employed
Real User
Top 5
2024-03-14T15:09:35Z
Mar 14, 2024
The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward.
Lead Sales Manager & Unit Head - ICT at Khimji Ramdas
Real User
2024-03-11T16:28:52Z
Mar 11, 2024
From a purely technological standpoint, Trend Micro is doing very well. They're recognized as a market leader according to Gartner ratings, and here in Oman, they hold a dominant market share of 80-85%. However, there's feedback about two areas for improvement: support mechanisms and pricing. For a market leader with high Gartner ratings, their pricing seems very expensive compared to similar products from Symantec and Trusted Security Solutions. This can push some customers towards those options. As a result, Trend Micro XDR is primarily adopted by large companies with significant budgets and a deep understanding of the technology. They can implement Trend Micro across their entire infrastructure, from endpoints to servers to mainframes, achieving comprehensive security. This makes Trend Micro XDR, especially attractive to oil and gas vertical industries like BFSI (banking, financial services), where financial security is paramount. However, for SMEs (small and medium-sized enterprises) or newer companies with budget constraints, the product can be quite costly. That's my overall feedback.
System Network Security Engineer at National Building Supply, Inc.
Real User
Top 20
2024-03-07T08:40:22Z
Mar 7, 2024
Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors.
There is a need for greater integration of non-Microsoft devices. The integration capabilities and visibility of Trend Micro Managed XDR could be improved for Mac and Linux-based operating systems. While it is a strong product for Microsoft devices, there are currently some limitations when using other operating systems. We would like to have return reports generated from the logs that are being generated in our cloud environment. Additionally, it would be useful to have more comprehensive reports available as a product feature. Since all of our log data is stored in the cloud, it would be beneficial to generate graphical reports for management to review and for auditing purposes. This information can also be shared with potential committee members. Ultimately, it is the management who is providing the financing for using these products, so it is crucial to provide them with the necessary information. A current security report is of utmost importance to us, and it is essential to generate this report quickly to make informed decisions. Improving the support segment may aid in achieving this goal. Compatibility with custom applications, integration with new or third-party applications, and log parsing capabilities are areas where Trend Micro Managed XDR could be improved. It has been observed that the system does not pass all logs, and therefore vendor support may be needed to develop a custom solution to address this issue.
Solutions Architect at a comms service provider with 11-50 employees
Real User
2022-03-14T18:43:54Z
Mar 14, 2022
Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features.
What Is Managed Detection and Response (MDR)? Managed Detection and Response (MDR) is a type of outsourced cybersecurity service that offers threat detection and response features.
The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward.
From a purely technological standpoint, Trend Micro is doing very well. They're recognized as a market leader according to Gartner ratings, and here in Oman, they hold a dominant market share of 80-85%. However, there's feedback about two areas for improvement: support mechanisms and pricing. For a market leader with high Gartner ratings, their pricing seems very expensive compared to similar products from Symantec and Trusted Security Solutions. This can push some customers towards those options. As a result, Trend Micro XDR is primarily adopted by large companies with significant budgets and a deep understanding of the technology. They can implement Trend Micro across their entire infrastructure, from endpoints to servers to mainframes, achieving comprehensive security. This makes Trend Micro XDR, especially attractive to oil and gas vertical industries like BFSI (banking, financial services), where financial security is paramount. However, for SMEs (small and medium-sized enterprises) or newer companies with budget constraints, the product can be quite costly. That's my overall feedback.
Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors.
There is a need for greater integration of non-Microsoft devices. The integration capabilities and visibility of Trend Micro Managed XDR could be improved for Mac and Linux-based operating systems. While it is a strong product for Microsoft devices, there are currently some limitations when using other operating systems. We would like to have return reports generated from the logs that are being generated in our cloud environment. Additionally, it would be useful to have more comprehensive reports available as a product feature. Since all of our log data is stored in the cloud, it would be beneficial to generate graphical reports for management to review and for auditing purposes. This information can also be shared with potential committee members. Ultimately, it is the management who is providing the financing for using these products, so it is crucial to provide them with the necessary information. A current security report is of utmost importance to us, and it is essential to generate this report quickly to make informed decisions. Improving the support segment may aid in achieving this goal. Compatibility with custom applications, integration with new or third-party applications, and log parsing capabilities are areas where Trend Micro Managed XDR could be improved. It has been observed that the system does not pass all logs, and therefore vendor support may be needed to develop a custom solution to address this issue.
Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features.