ThreatLocker Cyber Hero MDR vs Trend Micro Managed XDR comparison

ThreatLocker Cyber Hero MDR vs. Trend Micro Managed XDR

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ThreatLocker Cyber Hero MDR

Ranking in Managed Detection and Response (MDR)

11th

Average Rating

9.2

Reviews Sentiment

8.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Trend Micro Managed XDR

Ranking in Managed Detection and Response (MDR)

16th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Managed Detection and Response (MDR) category, the mindshare of ThreatLocker Cyber Hero MDR is 1.0%, up from 0.2% compared to the previous year. The mindshare of Trend Micro Managed XDR is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR) Market Share Distribution
Product	Market Share (%)
ThreatLocker Cyber Hero MDR	1.0%
Trend Micro Managed XDR	1.5%
Other	97.5%

Managed Detection and Response (MDR)

Featured Reviews

Andres Plaza

President & Chief Executive Officer at OneconnectionIT

Enables granular control through Ringfencing and works seamlessly for us as an MSP

The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.

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Nadeem Syed

CEO at Haniya Technologies

Quick response times enhance client satisfaction while managing multiple security features

On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost. They need to improve their mobile device security solutions compared to competitors like Symantec or Kaspersky. They lack mobile device management features, despite offering security.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our customers now have the confidence that they can work without being impeded, losing access or getting compromised."

"The most valuable feature, in terms of protection, is the allowlist, which ensures that only IT-approved applications run."

"ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none."

"Customer service and support are exceptional."

"The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to."

"I believe it is probably the best around."

"The customer service is really good."

"I did a detailed search for two years, and ThreatLocker Zero Trust is the only one that does what it says it can do."

More ThreatLocker Cyber Hero MDR pros

"Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support."

"The most valuable feature of Trend Micro Managed XDR is that it protects all of the layers."

"The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive."

"The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard."

"The features are such that MDR is a part of XDR, which includes different products."

"I appreciate the detection and response methodology used against virus and ransomware attacks."

"The most valuable feature of Trend Micro Managed XDR is the console."

"The response time to any issues is very quick, providing a high level of client satisfaction."

Cons

"As far as an improvement regarding ThreatLocker Cyber Hero MDR, there are still some things that, out of the box, it would be nice to have a more fine-grained ability to create certain exclusions."

"The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find."

"We have not used it for long enough, but there are some things users have asked for, such as integration with other platforms for reporting. They want a single glass location to use all the tools."

"We have seen a couple of approval requests come through where if the user types in a reason for why they need it, they'll get approved based on the reason versus the application that are actually required."

"Pricing is a bit high, with a minimum of 50 devices. Lowering that for small companies would be great."

"There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly."

"Pricing is a bit high, with a minimum of 50 devices. Lowering that for small companies would be great."

"The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find."

More ThreatLocker Cyber Hero MDR cons

"On the financial side, it is quite expensive."

"Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors."

"Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features."

"The main drawback is the lack of local language support in Oman."

"On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost."

"I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet."

"There is a need for greater integration of non-Microsoft devices."

"The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward."

Pricing and Cost Advice

"The pricing is not so bad. My clients do not like it, but they are following our pricing."

"It has been excellent."

"It is pretty good. We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive. Pricing depends on what we are up against."

"ThreatLocker is worth every penny and a couple more."

"I rate the tool's pricing a six out of ten."

"Trend Micro's solutions are considerably more expensive than competitors."

"There is a subscription needed to use Trend Micro Managed XDR. We are on an annual license."

"The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest."

"The solution is cost-effective."

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Top Industries

By visitors reading reviews

Computer Software Company

27%

Retailer

10%

Comms Service Provider

Insurance Company

Computer Software Company

14%

Performing Arts

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	2

Questions from the Community

What is your experience regarding pricing and costs for ThreatLocker Cyber Hero MDR?

The pricing is cost-efficient and provides good value given the level of security enhancement it provides.

What needs improvement with ThreatLocker Cyber Hero MDR?

There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly. The ability for ThreatLocker to digest the 365 logs provides an elevated level of 365 protection th...

What is your primary use case for ThreatLocker Cyber Hero MDR?

Our primary use case for ThreatLocker Cyber Hero MDR ( /products/threatlocker-cyber-hero-mdr-reviews ) is to reinforce a zero trust environment. We utilize it to avoid security faults and improve d...

What do you like most about Trend Micro Managed XDR?

The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard.

What is your experience regarding pricing and costs for Trend Micro Managed XDR?

The solution is on the higher side in terms of pricing, and the licensing is per user.

What needs improvement with Trend Micro Managed XDR?

I am struggling to export all alerts, such as those from the past five to six months, at once. I would like to extract these alerts in Excel format in one go, but I have not found this feature yet....

Arctic Wolf Managed Detection and Response vs ThreatLocker Cyber Hero MDR

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Huntress Managed EDR vs Trend Micro Managed XDR

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Sophos MDR vs Trend Micro Managed XDR

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Product Reports

ThreatLocker Cyber Hero MDR

Download ThreatLocker Cyber Hero MDR product report

Managed Detection and Response (MDR)

Download Trend Micro Managed XDR product report

Overview

ThreatLocker Cyber Hero MDR provides advanced threat detection and response capabilities, designed to enhance cybersecurity defenses for businesses.

Designed for efficient threat management, ThreatLocker Cyber Hero MDR offers a comprehensive suite tailored to meet cybersecurity demands. Its robust architecture supercharges security operations, protecting against sophisticated threats with precision and reliability. Automation in threat management and response streamlines processes and enhances protection efficiency. This solution is widely recognized for its adaptability to various cybersecurity landscapes.

What are the solution's most important features?

Advanced Threat Detection: Identifies complex and emerging threats to ensure high-level protection.
Automated Response: Rapidly addresses threats to minimize potential impact.
Customizable Policies: Tailors security measures to specific business requirements.
Comprehensive Reporting: Offers detailed insights into threat landscapes.

What benefits or ROI should users look for in reviews?

Improved Security Efficiency: Streamlines threat detection and response activities.
Enhanced Threat Intelligence: Offers valuable insights to strengthen defenses.
Cost-Effectiveness: Reduces the need for frequent manual interventions.
Scalability: Adapts to growing security demands.

ThreatLocker Cyber Hero MDR finds effective use in industries requiring high-level security measures, including finance and healthcare. Its implementation involves integrating with existing infrastructure to offer seamless threat management, with a focus on protecting sensitive data and ensuring compliance with industry standards.

ThreatLocker

Trend Micro XDR applies the most effective AI and expert analytics to the activity data collected from its native sensors in the environment to produce fewer, higher-fidelity alerts. Global threat intelligence from the Trend Micro Smart Protection Network™ combined with expert detection rules continually updated from our threat experts maximize the power of AI and analytical models in unparalleled ways.

Trend Micro

Sample Customers

Information Not Available

Unigel, DHR Health

ThreatLocker Cyber Hero MDR vs. Trend Micro Managed XDR