Spiceworks vs TeamSupport comparison

Spiceworks and TeamSupport are both solutions in the Help Desk Software category. Spiceworks is ranked #15 with an average rating of 8.5, while TeamSupport is ranked #44. Spiceworks holds a 1.6% mindshare in HDS, compared to TeamSupport’s 0.4% mindshare. Additionally, 86% of Spiceworks users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.

Spiceworks

Read 47 Spiceworks reviews

2,142 Views
835 Comparison Views

86% willing to recommend

TeamSupport

Read 2 TeamSupport reviews

124 Views
124 Comparison Views

100% willing to recommend

Spiceworks

TeamSupport

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and TeamSupport compete in IT management and customer support. Spiceworks has an edge in cost-effectiveness and community support, while TeamSupport offers a robust feature set for large organizations.

Features: Spiceworks offers extensive asset management, network monitoring, and a free cost structure. TeamSupport provides a powerful ticketing system, collaborative tools, and comprehensive integration capabilities.

Ease of Deployment and Customer Service: Spiceworks simplifies deployment with strong community resources, ideal for smaller teams. TeamSupport provides customizable deployment and dedicated service, fitting for organizations seeking tailored onboarding and ongoing support.

Pricing and ROI: Spiceworks is free, allowing upfront savings and potential high ROI by reducing overhead. TeamSupport's higher pricing is justified by enterprise-level features, promising long-term returns through improved customer management.

To learn more, read our detailed Spiceworks vs. TeamSupport Report (Updated: July 2025).

Buyer's Guide

Spiceworks vs. TeamSupport

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Spiceworks

Ranking in Help Desk Software

15th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), IT Infrastructure Monitoring (47th)

TeamSupport

Ranking in Help Desk Software

44th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of Spiceworks is 1.6%, down from 1.7% compared to the previous year. The mindshare of TeamSupport is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy to understand."

"The most valuable features are the inventory and personalization."

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"The solution is easy to use and easy to manage."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"The software is cloud-based, so I do not need to store any data locally."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

More Spiceworks pros

"The two most valuable features are the portal and reporting."

Cons

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"The SNMP sniffer requires a lot of work to get right."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"Sometimes, it can be difficult to integrate what you need."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

More Spiceworks cons

"It needs better integration with other tools like Jira."

Pricing and Cost Advice

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"The tool is cheap."

"It's free."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The price is approximately $70 per agent, per month."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

University

14%

Computer Software Company

12%

Financial Services Firm

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

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Comparisons

ServiceNow vs Spiceworks

Compared 35% of the time

Zabbix vs Spiceworks

Compared 26% of the time

Lansweeper vs Spiceworks

Compared 20% of the time

Freshdesk vs Spiceworks

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

More Spiceworks Competitors

ServiceNow vs TeamSupport

Compared 100% of the time

More TeamSupport Competitors

Product Reports

Buyer's Guide

Spiceworks

July 2025

Download Spiceworks product report

Buyer's Guide

Help Desk Software

August 2025

Download TeamSupport product report

Overview

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Sample Customers

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Nokia, American Lung Association, Fujifilm, NBA, Comcast

Buyer's Guide

Spiceworks vs. TeamSupport

July 2025

Free Report: Spiceworks vs. TeamSupport

Find out what your peers are saying about Spiceworks vs. TeamSupport and other solutions. Updated: July 2025.

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