Try our new research platform with insights from 80,000+ expert users

Spiceworks vs TeamSupport comparison

Spiceworks and TeamSupport are both solutions in the Help Desk Software category. Spiceworks is ranked #17 with an average rating of 8.5, while TeamSupport is ranked #47. Spiceworks holds a 1.9% mindshare in HDS, compared to TeamSupport’s 0.2% mindshare. Additionally, 86% of Spiceworks users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.
Spiceworks
Read 47 Spiceworks reviews
  • 952 Views
  • 491 Comparison Views
86% willing to recommend
TeamSupport
Read 2 TeamSupport reviews
  • 83 Views
  • 47 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Dec 1, 2024

Spiceworks and TeamSupport compete in IT management and customer support. Spiceworks has an edge in cost-effectiveness and community support, while TeamSupport offers a robust feature set for large organizations.

Features: Spiceworks offers extensive asset management, network monitoring, and a free cost structure. TeamSupport provides a powerful ticketing system, collaborative tools, and comprehensive integration capabilities.

Ease of Deployment and Customer Service: Spiceworks simplifies deployment with strong community resources, ideal for smaller teams. TeamSupport provides customizable deployment and dedicated service, fitting for organizations seeking tailored onboarding and ongoing support.

Pricing and ROI: Spiceworks is free, allowing upfront savings and potential high ROI by reducing overhead. TeamSupport's higher pricing is justified by enterprise-level features, promising long-term returns through improved customer management.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Spiceworks vs. TeamSupport Report (Updated: April 2025).
Buyer's Guide
Spiceworks vs. TeamSupport
April 2025
Download the complete report
Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Spiceworks
Ranking in Help Desk Software
17th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
IT Asset Management (11th), IT Infrastructure Monitoring (45th)
TeamSupport
Ranking in Help Desk Software
47th
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of Spiceworks is 1.9%, up from 1.5% compared to the previous year. The mindshare of TeamSupport is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Jeetendar Kumar - PeerSpot reviewer
Customizable, easy to use, easy to manage, and provides multiple features
I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it. The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.
Read full review
it_user1343835 - PeerSpot reviewer
Stable, easy to install, and cost effective, but it needs better integration and data management
It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the inventory and personalization."
"The software is cloud-based, so I do not need to store any data locally."
"Tickets by e-mail, with actions by hastag."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"Spiceworks is generic and free."
"The software is cloud-based, so I do not need to store any data locally."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
More Spiceworks pros
"The two most valuable features are the portal and reporting."
 

Cons

"The SNMP sniffer requires a lot of work to get right."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"I am unable to provide suggestions for improvement at this moment."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
More Spiceworks cons
"It needs better integration with other tools like Jira."
 

Pricing and Cost Advice

"The tool is cheap."
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
"The product is free! Get it now."
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
"It's free."
"The price is approximately $70 per agent, per month."
report
See which vendors are best for you
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
See recommendations
850,028 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
Read full review
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
University
10%
Real Estate/Law Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
See all answers
What is your experience regarding pricing and costs for Spiceworks?
The tool is cheap.
See all answers
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
See all answers
Ask a question
Earn 20 points
 

Comparisons

ServiceNow vs Spiceworks Logo
ServiceNow vs Spiceworks
Compared 29% of the time
Zabbix vs Spiceworks Logo
Zabbix vs Spiceworks
Compared 28% of the time
Lansweeper vs Spiceworks Logo
Lansweeper vs Spiceworks
Compared 19% of the time
Freshdesk vs Spiceworks Logo
Freshdesk vs Spiceworks
Compared 8% of the time
ManageEngine ServiceDesk Plus vs Spiceworks Logo
ManageEngine ServiceDesk Plus vs Spiceworks
Compared 7% of the time
More Spiceworks Competitors
No data available
 

Product Reports

Buyer's Guide
Spiceworks
April 2025
Spiceworks reportDownload Spiceworks product report
Buyer's Guide
Help Desk Software
April 2025
TeamSupport reportDownload TeamSupport product report
 

Overview

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Spiceworks

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport
 

Sample Customers

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Nokia, American Lung Association, Fujifilm, NBA, Comcast
Buyer's Guide
Spiceworks vs. TeamSupport
April 2025
Free Report: Spiceworks vs. TeamSupport
Find out what your peers are saying about Spiceworks vs. TeamSupport and other solutions. Updated: April 2025.
DOWNLOAD NOW
850,028 professionals have used our research since 2012.
See our Spiceworks vs. TeamSupport report.
See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.