Spiceworks vs TeamSupport comparison

Spiceworks and TeamSupport are both solutions in the Help Desk Software category. Spiceworks is ranked #17 with an average rating of 8.5, while TeamSupport is ranked #44. Spiceworks holds a 1.9% mindshare in HDS, compared to TeamSupport’s 0.3% mindshare. Additionally, 86% of Spiceworks users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.

Spiceworks

Read 47 Spiceworks reviews

914 Views
123 Comparison Views

86% willing to recommend

TeamSupport

Read 2 TeamSupport reviews

91 Views
27 Comparison Views

100% willing to recommend

Spiceworks

TeamSupport

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and TeamSupport compete in IT management and customer support. Spiceworks has an edge in cost-effectiveness and community support, while TeamSupport offers a robust feature set for large organizations.

Features: Spiceworks offers extensive asset management, network monitoring, and a free cost structure. TeamSupport provides a powerful ticketing system, collaborative tools, and comprehensive integration capabilities.

Ease of Deployment and Customer Service: Spiceworks simplifies deployment with strong community resources, ideal for smaller teams. TeamSupport provides customizable deployment and dedicated service, fitting for organizations seeking tailored onboarding and ongoing support.

Pricing and ROI: Spiceworks is free, allowing upfront savings and potential high ROI by reducing overhead. TeamSupport's higher pricing is justified by enterprise-level features, promising long-term returns through improved customer management.

To learn more, read our detailed Spiceworks vs. TeamSupport Report (Updated: June 2025).

Buyer's Guide

Spiceworks vs. TeamSupport

June 2025

Download the complete report

Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Spiceworks

Ranking in Help Desk Software

17th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), IT Infrastructure Monitoring (45th)

TeamSupport

Ranking in Help Desk Software

44th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of Spiceworks is 1.9%, up from 1.6% compared to the previous year. The mindshare of TeamSupport is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"Tickets by e-mail, with actions by hastag."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"The solution is very stable. It's reliable and efficient."

"It's easy to understand."

"The solution is easy to use and easy to manage."

More Spiceworks pros

"The two most valuable features are the portal and reporting."

Cons

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"The GUI must be improved."

"Sometimes, it can be difficult to integrate what you need."

More Spiceworks cons

"It needs better integration with other tools like Jira."

Pricing and Cost Advice

"The tool is cheap."

"It's free."

"The product is free! Get it now."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"The price is approximately $70 per agent, per month."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Computer Software Company

14%

University

12%

Financial Services Firm

10%

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

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Comparisons

ServiceNow vs Spiceworks

Compared 33% of the time

Zabbix vs Spiceworks

Compared 29% of the time

Lansweeper vs Spiceworks

Compared 18% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 8% of the time

Freshdesk vs Spiceworks

Compared 8% of the time

More Spiceworks Competitors

No data available

Product Reports

Buyer's Guide

Spiceworks

May 2025

Download Spiceworks product report

Buyer's Guide

Help Desk Software

May 2025

Download TeamSupport product report

Overview

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Sample Customers

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Nokia, American Lung Association, Fujifilm, NBA, Comcast

Buyer's Guide

Spiceworks vs. TeamSupport

June 2025

Free Report: Spiceworks vs. TeamSupport

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