Spiceworks and TeamSupport compete in IT management and customer support. Spiceworks has an edge in cost-effectiveness and community support, while TeamSupport offers a robust feature set for large organizations.
Features: Spiceworks offers extensive asset management, network monitoring, and a free cost structure. TeamSupport provides a powerful ticketing system, collaborative tools, and comprehensive integration capabilities.
Ease of Deployment and Customer Service: Spiceworks simplifies deployment with strong community resources, ideal for smaller teams. TeamSupport provides customizable deployment and dedicated service, fitting for organizations seeking tailored onboarding and ongoing support.
Pricing and ROI: Spiceworks is free, allowing upfront savings and potential high ROI by reducing overhead. TeamSupport's higher pricing is justified by enterprise-level features, promising long-term returns through improved customer management.
| Product | Market Share (%) |
|---|---|
| Spiceworks | 1.3% |
| TeamSupport | 0.8% |
| Other | 97.9% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.
With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.
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