SmartRecruiters vs Zoho Recruit comparison

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1,241 views|438 comparisons
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385 views|126 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between SmartRecruiters and Zoho Recruit based on real PeerSpot user reviews.

Find out in this report how the two Applicant Tracking and Recruiting Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed SmartRecruiters vs. Zoho Recruit Report (Updated: November 2022).
655,465 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It has a neat functionality built in where it rates candidates. So, before you even look at the resume, you see a rating, and it is based on keywords. For example, it will tell you that an applicant is a frontend engineer and has used React, Angular, etc. It gives you a heads up so that you don't have to go through a hundred resumes on Monday morning eliminating applicants. It will tell you that this applicant's skills match 87%, which is pretty neat. You can skip the ones that are rated 25% or something.""What I really like about it is that it feels minimal, but is also dynamic. There aren't a lot of ways to get lost, which is good.""The most valuable feature is the way that they've set it up for collaboration.""It is a really user-friendly tool, and its implementation is quite wide. It is very easy to manage users and build your workflows. Overall, it works very well for the customization of the workflows for us. The recruitment team has generally found the whole platform useful. We were looking to kind of expand it by using the CRM functions that it has. However, with COVID and recruitment being on the freeze, we weren't really able to make the most of the tool. They are, however, finding it useful to actually build up their talent pools and client candidates to be able to contact them when we kind of have this freeze off.""With this solution, I was able to add diversity to my recruiting. I was able to source from multiple locations, and I could show where applicants came from. The reporting tools that are on offer, allowed us to expand our reach. We were able to add meaningful diversity into recruiting.""I used the free version, which I found valuable.""The candidate experience was better because the whole process was there.""Job publishing and application tracking are the most valuable features. You can keep the flow of a candidate's application into one system. The whole collaboration can also be done within the system, which means that you can schedule interviews and add your feedback and ratings there. You can also communicate with the candidates. The analytics part of it is also very valuable. It is a useful feature that we use quite a lot. We don't really use other features such as recruitment marketing or CRM candidate relationship management in SmartRecruiters."

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"Good reporting feature.""The pricing seems to be very reasonable.""The solution is secure and also very user friendly.""The customization feature is the most valuable. I can add candidates to the system without having to go into it manually. I can look at a LinkedIn or PNet profile and literally right-click on it and pass that candidate into my database almost completely. It is 100% accurate for 90% of the time. It also has good security. I can't log in without a fingerprint. To log in, I have to give a fingerprint on my smartphone.""The CV parsing feature is the most valuable. It can parse resumes for the database. It is easy to deploy, and it is also stable and scalable. Its support is also good.""The installation process isn't very complicated."

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Cons
"The major improvement area is how it integrates with other systems. That's where we've had some sort of pain points. They've done a lot of work with their development team in setting up integrations with other types of software like SuccessFactors, which we use, but we have found some glitches there. This is probably where they need to do some work. Sometimes, when it refreshes or there is any sort of update in SmartRecruiters, it has a direct impact on the integrations that we have with other tools. We are not always notified when that takes place. We have had HR say to us, "We've just hired this guy. He is not there in our end board at all. What's going on?" That's when we realized that the integration is actually broken. When we have other solutions like SuccessFactors, it would be very helpful to have knowledge articles for such integrations. We have found some of the templates that we want to use and some of the customizations that we do around the offer letters and the contract letters to be a little bit more difficult, which hasn't made this process any more efficient than it was. We still have to do a bit of manual intervention there. I don't know if it is just our company, but we need to have different clauses and things in place. We have stopped using DocuSign as well, and we are trying to look at other ways of doing that. They are aware of this.""SmartRecruiters' on-click application process could be better.""One of the areas that we would like them to improve is the self-scheduling feature. They have a self-scheduling feature that can be made a little bit more automated when it comes to scheduling. We are trying to use it, but it doesn't feel very user-friendly. This is something that could be improved. They have launched WhatsApp connections in the system, where instead of sending emails, you can WhatsApp candidates directly from the system, but currently, it mainly works in a few countries. Spain, where I'm based, is not one of them. If we use the system, the phone number for the candidates would be from the UK, and we don't think that would be the best. This feature is good for some countries, but not for all at the moment. It was first launched in the USA and then in a couple of countries in Europe. It is not yet launched fully in Europe. Reporting is always something that can be improved. Even though it is working well for us, its reporting can be better. Currently, it is a little bit complicated when it comes to reporting. It has a few pre-made reports that are easy to access, but if you want more details, you need to build your own reports. In order to do that, it is a bit tricky to learn and understand how it works. Even though you have help agents and support for help, it takes some time to learn, but it is not impossible. We have very recently made some integrations with Tableau. We are building dashboards in Tableau where we can get daily updated reports, and they are definitely helpful. That's something we would recommend. SmartRecruiters has recently implemented an inbox. You can have an inbox where you can see all your conversations, but currently, it is not filtering between the recruiters, so you see everyone's emails in there. They have already announced that they are working on the filtering feature for a specific inbox to make it more personalized per recruiter. This way the recruiters can have an overview of their own work.""We require greater flexibility for customization with our employer branding. Currently, it is very much driven by the SmartRecruiters design. We are using a SaaS solution, so we are powered by what is in the core product itself. A disadvantage of being a SaaS solution is that there aren't many customization options because you are literally buying it out of the box. You use whatever is offered to you in a box as much as you can, and that might be a problem sometimes because customizations are not achievable. They should definitely improve and provide more flexibility for customizations. For a large organization like ours, they can provide more flexibility on the authorization side of things. They could create a much more flexible way of access and separate the IT or help desk access when they need to go into the system and do some fixes. Currently, it is set up in a way that that you have access for everything or nothing, which is not useful in terms of the separation of duty that we have. There are also other things like matrix, where we can have a better and deeper kind of analysis.""There were limitations with the system that we would have liked, not in the time, but the company in Germany really dictated that. So we couldn't do everything in the system we would have liked to it.""Some features are not as straightforward or user friendly to implement.""Around 2015 and into '17, I worked at a federal contractor. I had to switch to a different applicant system as I didn't know if SmartRecruiters was OFCCP compliant, which is something that, as a US-based federal contractor, you have to ensure. They should work to appeal to the contractor industry and get the product OFCCP compliant.""One thing that has been a bit of a struggle is getting tech support. It is a little more difficult to get support from SmartRecruiters. They want you to have your own in-house person to help you with any issues, whereas with both Lever and Greenhouse, you can just click a button at the bottom of the screen and chat with someone almost instantly."

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"There is a limit to the number of lines you can extract.""It lacks the functionality for finalizing the process when a successful placement is made. There is no invoicing. It is missing the functionality for setting the placement and a start date. I do permanent placements as well as contractors, but it is not really geared towards contractors. So, I have to have a separate solution to manage contractors, timesheets, and things like that. It is just a bit of a pain. It is not as simple as some of the competitors, but it is far more able. There is a lot more to it, and it does a lot more than what any of the competitors currently do, which makes it a little bit more complicated to use, but it is easy enough. None of my staff have any issues. In all such solutions, you have to feed more than what they give you. It is a database at the end of the day, and I would like it to give me things. I would like to load a lead or get someone to just load leads all day, and I would like it to come back to me and say, "There's this position that you've loaded, and these candidates match. Can I send it?" I'd like it to be a little bit more proactive and feed me as much information as I feed it.""There's a bit of a learning curve.""Its automation is currently complicated, and it could be better. The biggest problem is that their instructions, videos, and documentation are terrible. These should be improved. I would like to see an email tracking feature and an option to find email addresses and leads.""No ability to automatically update details.""The pricing could be a bit more reasonable."

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Pricing and Cost Advice
  • "Back in 2018, when I engaged with their sales, they wanted to charge around $10,000 for an annual subscription. Depending on your organization, that either could or couldn't be expensive. I personally think it's a fair price. However, I engaged them and negotiated a lower price with them. I think I got closer to $6,000. It came with a commitment of three years."
  • "There were implementation costs in the first year to get everything set up and running, and then they have various modules on top, which are optional and available at an extra charge."
  • "SmartRecruiters is much better than its competitors. Considering the type of features and services it provides, it is probably one of the best solutions in the market. Others may offer a similar price, but their services won't be that good or the user-friendliness won't be that great. The licensing works based on how many users are there in a company. If you are using other functionalities, like CRM and HRS, the price increases."
  • "I haven't been so involved with pricing, so I don't have all details, but I know that we are paying per head when it comes to different countries. There is an additional fee for new features that they release. If it is something that we would like to use, we need to pay some extra for it."
  • "They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry. We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements."
  • "I wasn't involved in its acquisition, but I would assume that SmartRecruiters is pretty pricey."
  • More SmartRecruiters Pricing and Cost Advice →

  • "In terms of cost, Zoho is by far the most reasonable for what you're getting. You get the option of monthly or yearly price. It is one cost per person for a license, and it is reasonable. My solutions are $50 per person per month."
  • "It is in the middle price range. Everything is included in the price."
  • More Zoho Recruit Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Job publishing and application tracking are the most valuable features. You can keep the flow of a candidate's application into one system. The whole collaboration can also be done within the system… more »
    Top Answer:They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in… more »
    Top Answer:We require greater flexibility for customization with our employer branding. Currently, it is very much driven by the SmartRecruiters design. We are using a SaaS solution, so we are powered by what is… more »
    Top Answer:Its automation is currently complicated, and it could be better. The biggest problem is that their instructions, videos, and documentation are terrible. These should be improved. I would like to see… more »
    Top Answer:We use it for the recruitment database.
    Top Answer:The CV parsing feature is the most valuable. It can parse resumes for the database. It is easy to deploy, and it is also stable and scalable. Its support is also good.
    Ranking
    Views
    1,241
    Comparisons
    438
    Reviews
    12
    Average Words per Review
    1,343
    Rating
    8.3
    Views
    385
    Comparisons
    126
    Reviews
    6
    Average Words per Review
    581
    Rating
    7.7
    Comparisons
    Learn More
    Overview
    SmartRecruiters social recruiting platform combines awesome free recruiting software with the best on-demand services to make hiring social, collaborative, and enjoyable. Social and mobile recruiting enablement platform that supports 1-click application submissions.

    Zoho Recruit is both powerful recruiting software and a cutting-edge applicant tracking system that streamlines your hiring process. Source best talent faster, track resumes and interviews efficiently, and never miss on a great hire.

    Offer
    Learn more about SmartRecruiters
    Learn more about Zoho Recruit
    Sample Customers
    Atlassian, Aol, IBM, Napa, Skechers
    Manning Global, Hadfield Education, GEP, Scientific Games, International School of London - Qatar, IIM - Ahemadabad, Change.org
    Top Industries
    REVIEWERS
    Non Profit38%
    Manufacturing Company25%
    Healthcare Company13%
    Comms Service Provider13%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm8%
    Retailer7%
    Comms Service Provider7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise9%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise14%
    Large Enterprise60%
    REVIEWERS
    Small Business71%
    Midsize Enterprise29%
    Buyer's Guide
    SmartRecruiters vs. Zoho Recruit
    November 2022
    Find out what your peers are saying about SmartRecruiters vs. Zoho Recruit and other solutions. Updated: November 2022.
    655,465 professionals have used our research since 2012.

    SmartRecruiters is ranked 1st in Applicant Tracking and Recruiting Software with 12 reviews while Zoho Recruit is ranked 4th in Applicant Tracking and Recruiting Software with 6 reviews. SmartRecruiters is rated 8.4, while Zoho Recruit is rated 7.6. The top reviewer of SmartRecruiters writes "Dynamic with great centralization of resources and excellent collaboration capabilities". On the other hand, the top reviewer of Zoho Recruit writes "Good customization and security, outstanding support, and reasonable cost". SmartRecruiters is most compared with Workday, Oracle HCM Cloud, Greenhouse, UKG and SAP SuccessFactors, whereas Zoho Recruit is most compared with . See our SmartRecruiters vs. Zoho Recruit report.

    See our list of best Applicant Tracking and Recruiting Software vendors.

    We monitor all Applicant Tracking and Recruiting Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.