We performed a comparison between iCIMS Recruit and SmartRecruiters based on real PeerSpot user reviews.
Find out what your peers are saying about SmartRecruiters, Zoho, Greenhouse and others in Applicant Tracking and Recruiting Software."The solution offers good customization and good dashboards."
"With just a click of a button, we can manage the process. Even generating offer letters and obtaining electronic signatures through DocSign are integrated into this application."
"With this solution, I was able to add diversity to my recruiting. I was able to source from multiple locations, and I could show where applicants came from. The reporting tools that are on offer, allowed us to expand our reach. We were able to add meaningful diversity into recruiting."
"SmartRecruiters is a candidate management system or ATS system that we use for recruitment purposes."
"The candidate experience was better because the whole process was there."
"The most valuable feature is the way that they've set it up for collaboration."
"The most valuable feature of the solution stems from the fact that amongst all the other ATS platforms that I have used, SmartRecruiters is the most user-friendly tool."
"The all-encompassing ability to manage the process cohesively out of the SmartRecruiter system was valuable."
"I used the free version, which I found valuable."
"If reporting could be more robust, that would be phenomenal."
"SmartRecruiters' on-click application process could be better."
"The solution needs to work on a single sign-on."
"Some features are not as straightforward or user friendly to implement."
"One of the areas that we would like them to improve is the self-scheduling feature. They have a self-scheduling feature that can be made a little bit more automated when it comes to scheduling. We are trying to use it, but it doesn't feel very user-friendly. This is something that could be improved. They have launched WhatsApp connections in the system, where instead of sending emails, you can WhatsApp candidates directly from the system, but currently, it mainly works in a few countries. Spain, where I'm based, is not one of them. If we use the system, the phone number for the candidates would be from the UK, and we don't think that would be the best. This feature is good for some countries, but not for all at the moment. It was first launched in the USA and then in a couple of countries in Europe. It is not yet launched fully in Europe. Reporting is always something that can be improved. Even though it is working well for us, its reporting can be better. Currently, it is a little bit complicated when it comes to reporting. It has a few pre-made reports that are easy to access, but if you want more details, you need to build your own reports. In order to do that, it is a bit tricky to learn and understand how it works. Even though you have help agents and support for help, it takes some time to learn, but it is not impossible. We have very recently made some integrations with Tableau. We are building dashboards in Tableau where we can get daily updated reports, and they are definitely helpful. That's something we would recommend. SmartRecruiters has recently implemented an inbox. You can have an inbox where you can see all your conversations, but currently, it is not filtering between the recruiters, so you see everyone's emails in there. They have already announced that they are working on the filtering feature for a specific inbox to make it more personalized per recruiter. This way the recruiters can have an overview of their own work."
"One thing that has been a bit of a struggle is getting tech support. It is a little more difficult to get support from SmartRecruiters. They want you to have your own in-house person to help you with any issues, whereas with both Lever and Greenhouse, you can just click a button at the bottom of the screen and chat with someone almost instantly."
"The solution's reporting feature could be improved because it is not very strong."
"We ran into some serious issues related to language barriers."
"The filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager."
Earn 20 points
iCIMS Recruit is ranked 11th in Applicant Tracking and Recruiting Software while SmartRecruiters is ranked 1st in Applicant Tracking and Recruiting Software with 15 reviews. iCIMS Recruit is rated 8.0, while SmartRecruiters is rated 8.2. The top reviewer of iCIMS Recruit writes "Good documentation and customization with fairly straightforward setup". On the other hand, the top reviewer of SmartRecruiters writes "Efficiently automates tasks but lacks certain features in terms of usability". iCIMS Recruit is most compared with phenom people TRM Platform, whereas SmartRecruiters is most compared with Workday, Oracle HCM Cloud, SAP SuccessFactors, Greenhouse and Zoho Recruit.
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