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Cisco Jabber vs Skype for Business comparison

The compared Cisco and Microsoft solutions aren't in the same category. Cisco is ranked #6 in UC , and holds a 5.9% mindshare in the category. Microsoft is ranked #4 in VM , with an average rating of 8.3, and holds a 10.8% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.
Cisco Jabber
Read 4 Cisco Jabber reviews
  • 443 Views
  • 350 Comparison Views
100% willing to recommend
Skype for Business
Read 63 Skype for Business reviews
  • 1,478 Views
  • 1,049 Comparison Views
79% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Cisco Jabber and Skype for Business based on real PeerSpot user reviews.

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Buyer's Guide
Unified Communications
August 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
Unified Communications (6th)
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
Virtual Meetings (4th)
 

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 5.9%, down 8.8% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 10.8% mindshare, up 8.3% since last year.
Unified Communications Market Share Distribution
ProductMarket Share (%)
Cisco Jabber5.9%
Cisco Unified Communications12.9%
Kamailio SIP Server10.1%
Other71.1%
Unified Communications
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Skype for Business10.8%
Zoom Workplace Business15.3%
Webex12.6%
Other61.3%
Virtual Meetings
 

Featured Reviews

CM
Shows other's availability and status, offers powerful chat features, and integration across platforms is strong
The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.
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Magdalena Teodorczuk - PeerSpot reviewer
Offers great audio and video quality for virtual meetings
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."
"The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive."
"Making calls and having meetings is easy."
"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."
"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
"A good option for virtual meetings."
More Skype for Business pros
 

Cons

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"I presume that very small businesses would have a tough time justifying the investment."
"Cisco Jabber is not a collaborative tool."
"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."
"Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."
"Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."
"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable."
"The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."
"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."
"The stability could be improved."
More Skype for Business cons
 

Pricing and Cost Advice

Information not available
"The licensing is billed on a yearly basis."
"Skype for Business' pricing is reasonable."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"It may be considered costly for certain markets, such as in India."
"A license is required to use the solution."
"We purchased an open license."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
More Skype for Business pricing and cost advice
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Top Industries

By visitors reading reviews
Healthcare Company
15%
Financial Services Firm
13%
Manufacturing Company
11%
University
9%
Manufacturing Company
17%
Government
12%
Comms Service Provider
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise19
Large Enterprise27
 

Questions from the Community

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What do you like most about Skype for Business?
The solution’s video quality is fine.
See all answers
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
See all answers
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
See all answers
 

Comparisons

Cisco Unified Communications vs Cisco Jabber Logo
Cisco Unified Communications vs Cisco Jabber
Compared 47% of the time
More Cisco Jabber Competitors
Webex vs Skype for Business Logo
Webex vs Skype for Business
Compared 24% of the time
Cisco Unified Communications vs Skype for Business Logo
Cisco Unified Communications vs Skype for Business
Compared 23% of the time
Zoom Workplace Business vs Skype for Business Logo
Zoom Workplace Business vs Skype for Business
Compared 18% of the time
TeamViewer Business vs Skype for Business Logo
TeamViewer Business vs Skype for Business
Compared 17% of the time
Cisco TelePresence vs Skype for Business Logo
Cisco TelePresence vs Skype for Business
Compared 2% of the time
More Skype for Business Competitors
 

Product Reports

Buyer's Guide
Unified Communications
August 2025
Cisco Jabber reportDownload Cisco Jabber product report
Buyer's Guide
Skype for Business
August 2025
Skype for Business reportDownload Skype for Business product report
 

Also Known As

Jabber
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.
Cisco
Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
Microsoft
 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Buyer's Guide
Unified Communications
August 2025
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