"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"The calling features are most valuable, especially now as we are working remotely."
"The quality of the meetings is very good."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"It's a good product, we like using it."
"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
"I use the chat feature to communicate with my staff, which is very helpful."
"The deployment is very fast."
"Making calls and having meetings is easy."
"Cisco Jabber is not a collaborative tool."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"I presume that very small businesses would have a tough time justifying the investment."
"We have found that there is a lag because it cannot integrate with the internal landline."
"Going forward, I would like to see better call quality and reliability."
"We have had trouble with scalability when trying to host large meetings."
"It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
"The integration with Outlook could be improved."
"We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question."
Earn 20 points
Cisco Jabber is ranked 2nd in Unified Communications with 3 reviews while Skype for Business is ranked 5th in Virtual Meetings with 13 reviews. Cisco Jabber is rated 8.6, while Skype for Business is rated 7.6. The top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". On the other hand, the top reviewer of Skype for Business writes "Much easier and quicker than writing an email to someone and waiting for them to read it". Cisco Jabber is most compared with Cisco Unified Communications, 3CX Live Chat, Digium Asterisk, Alcatel-Lucent OpenTouch and Fortinet FortiVoice, whereas Skype for Business is most compared with Zoom, Webex, TeamViewer, 3CX Live Chat and Cisco Meeting Server.
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