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Cisco Jabber vs Skype for Business comparison

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Cisco Jabber Logo
1,844 views|1,558 comparisons
Skype for Business Logo
5,288 views|4,308 comparisons
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts.""It works fine feature-wise. The Cisco Jabber features that we use work okay.""The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

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"The calling features are most valuable, especially now as we are working remotely.""The quality of the meetings is very good.""I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time.""It's a good product, we like using it.""The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it.""I use the chat feature to communicate with my staff, which is very helpful.""The deployment is very fast.""Making calls and having meetings is easy."

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Cons
"Cisco Jabber is not a collaborative tool.""There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed.""I presume that very small businesses would have a tough time justifying the investment."

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"We have found that there is a lag because it cannot integrate with the internal landline.""Going forward, I would like to see better call quality and reliability.""We have had trouble with scalability when trying to host large meetings.""It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating.""We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things.""The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams.""The integration with Outlook could be improved.""We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question."

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Pricing and Cost Advice
Information Not Available
  • "The cost of Skype for Business is incorporated into our Office 365 licenses."
  • "We purchased an open license."
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    Questions from the Community
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    Top Answer: 
    The most valuable feature is how useful it has been for virtual meetings during the pandemic.
    Top Answer: 
    There is a licensing cost, as far as I know, but I'm not sure how much it costs. If you buy the Microsoft suite, you get this product as well. So if you are already installing the suite, you get all… more »
    Top Answer: 
    This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release.
    Ranking
    2nd
    Views
    1,844
    Comparisons
    1,558
    Reviews
    3
    Average Words per Review
    348
    Rating
    8.7
    5th
    out of 59 in Virtual Meetings
    Views
    5,288
    Comparisons
    4,308
    Reviews
    11
    Average Words per Review
    457
    Rating
    7.8
    Comparisons
    Also Known As
    Jabber
    Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
    Learn More
    Overview
    Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.
    Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
    Offer
    Learn more about Cisco Jabber
    Learn more about Skype for Business
    Sample Customers
    Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
    EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider22%
    Computer Software Company17%
    Government14%
    Financial Services Firm5%
    REVIEWERS
    Financial Services Firm26%
    Comms Service Provider22%
    University9%
    Engineering Company9%
    VISITORS READING REVIEWS
    Comms Service Provider23%
    Computer Software Company20%
    Government10%
    Financial Services Firm6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business26%
    Midsize Enterprise26%
    Large Enterprise47%

    Cisco Jabber is ranked 2nd in Unified Communications with 3 reviews while Skype for Business is ranked 5th in Virtual Meetings with 13 reviews. Cisco Jabber is rated 8.6, while Skype for Business is rated 7.6. The top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". On the other hand, the top reviewer of Skype for Business writes "Much easier and quicker than writing an email to someone and waiting for them to read it". Cisco Jabber is most compared with Cisco Unified Communications, 3CX Live Chat, Digium Asterisk, Alcatel-Lucent OpenTouch and Fortinet FortiVoice, whereas Skype for Business is most compared with Zoom, Webex, TeamViewer, 3CX Live Chat and Cisco Meeting Server.

    We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.