No more typing reviews! Try our Samantha, our new voice AI agent.

Tines vs Workato Support Genie comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Tines
Ranking in AI IT Support
9th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
9
Ranking in other categories
Threat Intelligence Platforms (TIP) (11th), Security Orchestration Automation and Response (SOAR) (6th), AI-Powered Security Automation (2nd)
Workato Support Genie
Ranking in AI IT Support
15th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
AI Software Development (57th), AI Customer Support (40th)
 

Featured Reviews

Michael Marth - PeerSpot reviewer
Head Of Application Security at RBC
Automation has reduced manual security work and now improves response time and consistency
One of the things that should be improved is the user interface. The user interface is hard to work with, especially if you are a beginner. It has many features and complicated steps. You have to click many times to get to a feature. I would also like to see ready-made templates for common security tasks, such as phishing investigations and suspicious login responses. That would help us start automation very quickly. Another improvement would be better monitoring for failed automation. If a workflow stops because a connected tool is unavailable, it should provide a more detailed explanation and automatic recovery options. This would make troubleshooting much easier.
Use Workato Support Genie?
Leave a review
report
Use our free recommendation engine to learn which AI IT Support solutions are best for your needs.
909,679 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
8%
Insurance Company
7%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
No data available
 

Questions from the Community

What needs improvement with Tines?
Tines is overall good, but the setup can feel a bit technical at first. More templates for common workflows would make it much easier to start quickly without building everything from scratch. I ca...
What is your primary use case for Tines?
My main use case for Tines has been automation. My main use has been automating simple workflows, such as moving data between tools, sending alerts, and handling routine tasks. This work gets faste...
What advice do you have for others considering Tines?
My advice would be to start simple. The main thing is that you need to build small workflows first. When you build small workflows, you understand how it works on a bigger and more complex side. If...
Ask a question
Earn 20 points
 

Comparisons

No data available
 

Overview

Find out what your peers are saying about Okta, BMC, Zendesk and others in AI IT Support. Updated: August 2026.
909,679 professionals have used our research since 2012.