Try our new research platform with insights from 80,000+ expert users

ServiceNow Security Operations vs Swimlane comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (9th)
Swimlane
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
AI-Powered Security Automation (2nd)
 

Mindshare comparison

As of October 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.5%, down from 4.1% compared to the previous year. The mindshare of Swimlane is 3.1%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations3.5%
Swimlane3.1%
Other93.4%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…
Srikanth Nuthalapati - PeerSpot reviewer
Great support, scalable, and easier to code
The stability of the solution has room for improvement. I would like Swimlane to provide a single space where we can go to code, build, and automate. Where we have a provision to create tables, playbooks, and tables to produce results, connect all the dots, and make the flow automated. This would make it much easier to navigate than having to jump to different places. I would like to have a single button to click that would start me on the journey of creating my own code from the ground up, from the workflow algorithm to the automation process. This would be simpler than what I had with Splunk Phantom, where I had to piece things together and connect the dots to get the full picture. With this new feature, I could create the full picture with just one button click.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The solution is stable."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Swimlane saves us 80 to 90 percent of our time by quickly helping us design the journey and efficiently passing information to various components."
"It provides us with a single portal for our logs from different solutions."
"The most valuable feature of the solution is the support."
"We are using it for a SOAR platform at a Cyber Security company which is MSSP."
"On a scale of one to ten, this solution deserves a rating of nine."
"The technical support from Swimlane is very good."
"Swimlane enables two SOC analysts to work efficiently as much as ten analysts would without Swimlane, which translates to significant manpower savings."
"Swimlane is a very effective way to represent workflows involving multiple users."
 

Cons

"It doesn't interact with things very well."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"There is room for improvement in terms of developer support and documentation."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Report generation within ServiceNow can take some time."
"The threat intelligence module needs a better dashboard."
"The stability of the solution has room for improvement."
"We faced a lot of issues with the product’s stability."
"I would prefer to have more colors added to represent different risks or notations, which can be used for the prioritization of risks and the significance of information."
"I would like to see improvements in the minor bugs that occur with each update, as some features might have issues."
"One of the disadvantages of Swimlane is that to manage the platform, we need hardcore developers."
"The initial setup and deployment are complex."
"Swimlane is not scalable because it is not exposed. Currently, it's a manual component that requires configuration through coding."
"There is a need for enhanced version control in Swimlane. Currently, our version does not support it, making it tough to move changes between environments during significant updates."
 

Pricing and Cost Advice

"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
Information not available
report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
868,706 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
Financial Services Firm
15%
Computer Software Company
12%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
What needs improvement with Swimlane?
Swimlane should enhance its integration features beyond the current task assignment, reaction, and persistence capabilities. It should support integrations with multiple signals or queues. Addition...
What is your primary use case for Swimlane?
Swimlane is used for tasks that need multiple task owners. For instance, with bank applications, if you're opening a new account or need KYC, the application might undergo several stages - from sub...
What advice do you have for others considering Swimlane?
The best part of Swimlane is the persistent notifications and its ease of integration, requiring minimal coding. While it lacks response features, it can be integrated with messaging or queue servi...
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
LinkedIn, TransUnion, Citrix, Aetna, Perspecta
Find out what your peers are saying about ServiceNow Security Operations vs. Swimlane and other solutions. Updated: September 2025.
868,706 professionals have used our research since 2012.