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ServiceNow Security Operations vs Swimlane comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (9th)
Swimlane
Ranking in Security Orchestration Automation and Response (SOAR)
16th
Average Rating
7.8
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
AI-Powered Security Automation (3rd)
 

Mindshare comparison

As of May 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.9%, down from 4.3% compared to the previous year. The mindshare of Swimlane is 3.3%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
Srikanth Nuthalapati - PeerSpot reviewer
Great support, scalable, and easier to code
The stability of the solution has room for improvement. I would like Swimlane to provide a single space where we can go to code, build, and automate. Where we have a provision to create tables, playbooks, and tables to produce results, connect all the dots, and make the flow automated. This would make it much easier to navigate than having to jump to different places. I would like to have a single button to click that would start me on the journey of creating my own code from the ground up, from the workflow algorithm to the automation process. This would be simpler than what I had with Splunk Phantom, where I had to piece things together and connect the dots to get the full picture. With this new feature, I could create the full picture with just one button click.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's stable."
"The product has a very simple UI."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The solution is stable."
"Reduces time to closure and closure metrics for vulnerabilities."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The ease of use is great."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"Swimlane saves us 80 to 90 percent of our time by quickly helping us design the journey and efficiently passing information to various components."
"The technical support from Swimlane is very good."
"It provides us with a single portal for our logs from different solutions."
"Swimlane is a very effective way to represent workflows involving multiple users."
"Swimlane enables two SOC analysts to work efficiently as much as ten analysts would without Swimlane, which translates to significant manpower savings."
"Our primary goal was to reduce analyst time, and we have been successful in that."
"The most valuable feature of the solution is the support."
 

Cons

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The threat intelligence module needs a better dashboard."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The dashboard and playbook creation will need to improve"
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"There is room for improvement in terms of developer support and documentation."
"I would like to see improvements in the minor bugs that occur with each update, as some features might have issues."
"The stability of the solution has room for improvement."
"We faced a lot of issues with the product’s stability."
"The initial setup and deployment are complex."
"There is a need for enhanced version control in Swimlane. Currently, our version does not support it, making it tough to move changes between environments during significant updates."
"I would prefer to have more colors added to represent different risks or notations, which can be used for the prioritization of risks and the significance of information."
 

Pricing and Cost Advice

"It is an expensive product."
"The product is more expensive than other solutions."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
10%
Government
7%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
What do you like most about Swimlane?
It provides us with a single portal for our logs from different solutions.
What needs improvement with Swimlane?
There is a need for enhanced version control in Swimlane. Currently, our version does not support it, making it tough to move changes between environments during significant updates. Furthermore, d...
What is your primary use case for Swimlane?
We have been using Swimlane for security automation within our company. All the ingestions, automations, and everything within our department goes through Swimlane.
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
LinkedIn, TransUnion, Citrix, Aetna, Perspecta
Find out what your peers are saying about ServiceNow Security Operations vs. Swimlane and other solutions. Updated: April 2025.
851,491 professionals have used our research since 2012.