ServiceNow Security Operations vs Swimlane comparison

ServiceNow Security Operations

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Executive SummaryUpdated on Dec 5, 2024

ServiceNow Security Operations and Swimlane are competing in the cybersecurity solutions category. ServiceNow is favored for its comprehensive features and integration capability, while Swimlane gains an edge with its focus on automation.

Features: ServiceNow Security Operations is noted for its incident response capabilities, threat intelligence integration, and workflow automation. It supports environments using multiple security tools seamlessly. Swimlane is distinguished by its advanced security orchestration and automation features, enhancing efficiency in large-scale environments. Its scalability and automated workflows provide streamlined security processes.

Ease of Deployment and Customer Service: ServiceNow Security Operations offers seamless integration into existing IT infrastructures and robust customer support. Swimlane provides a flexible deployment model, accommodating both on-premise and cloud solutions, along with proactive customer service. ServiceNow's integration features provide benefits, but Swimlane's adaptable deployment options and customer service offer a significant advantage.

Pricing and ROI: ServiceNow Security Operations has higher initial setup costs, which are justified by a promising long-term ROI due to its extensive features and integrations. Swimlane offers a competitive pricing model with lower setup costs and notable ROI through its efficient automation capabilities. Swimlane's cost efficiency appeals to businesses prioritizing automation without high upfront expenses.

To learn more, read our detailed ServiceNow Security Operations vs. Swimlane Report (Updated: September 2025).

ServiceNow Security Operations vs. Swimlane

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

7th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Risk-Based Vulnerability Management (10th)

Swimlane

Ranking in Security Orchestration Automation and Response (SOAR)

9th

Average Rating

7.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

AI-Powered Security Automation (2nd)

Mindshare comparison

As of November 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.5%, down from 4.0% compared to the previous year. The mindshare of Swimlane is 3.2%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	3.5%
Swimlane	3.2%
Other	93.3%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Abhinay Sharma

ServiceNow Developer at Bangmetric services pvt ltd

Experience seamless integration and effective incident response with a little room for improvement in setup time

Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

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Srikanth Nuthalapati

Software Engineering Manager at Deloitte

Great support, scalable, and easier to code

The stability of the solution has room for improvement. I would like Swimlane to provide a single space where we can go to code, build, and automate. Where we have a provision to create tables, playbooks, and tables to produce results, connect all the dots, and make the flow automated. This would make it much easier to navigate than having to jump to different places. I would like to have a single button to click that would start me on the journey of creating my own code from the ground up, from the workflow algorithm to the automation process. This would be simpler than what I had with Splunk Phantom, where I had to piece things together and connect the dots to get the full picture. With this new feature, I could create the full picture with just one button click.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"Reduces time to closure and closure metrics for vulnerabilities."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"It's stable."

"The solution is available over the cloud and is easy to manage."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

More ServiceNow Security Operations pros

"Swimlane enables two SOC analysts to work efficiently as much as ten analysts would without Swimlane, which translates to significant manpower savings."

"We are using it for a SOAR platform at a Cyber Security company which is MSSP."

"It provides us with a single portal for our logs from different solutions."

"On a scale of one to ten, this solution deserves a rating of nine."

"The biggest advantage of Swimlane for us is that it saves time, which in turn helps us in cost-saving."

"Swimlane is a very effective way to represent workflows involving multiple users."

"Our primary goal was to reduce analyst time, and we have been successful in that."

"The most valuable feature of the solution is the support."

More Swimlane pros

Cons

"We'd like customization to be easier in terms of the UI and using the dashboards."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

"There is room for improvement in terms of developer support and documentation."

"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"The initial setup is difficult."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

More ServiceNow Security Operations cons

"I would like to see improvements in the minor bugs that occur with each update, as some features might have issues."

"I would prefer to have more colors added to represent different risks or notations, which can be used for the prioritization of risks and the significance of information."

"Swimlane is not scalable because it is not exposed. Currently, it's a manual component that requires configuration through coding."

"One of the disadvantages of Swimlane is that to manage the platform, we need hardcore developers."

"The stability of the solution has room for improvement."

"The initial setup and deployment are complex."

"Swimlane's search bar is not working effectively, and there is no option to differentiate between two cases at the same time."

"We faced a lot of issues with the product’s stability."

More Swimlane cons

Pricing and Cost Advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"It is an expensive product."

"This product is a good value for the money."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The product is more expensive than other solutions."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

13%

Computer Software Company

Government

Financial Services Firm

15%

Computer Software Company

12%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	5

Questions from the Community

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

What needs improvement with Swimlane?

One of the disadvantages of Swimlane is that to manage the platform, we need hardcore developers. We have recently seen new products such as Tines and Blink Ops coming into the market, where a pers...

What is your primary use case for Swimlane?

We are using Swimlane for automation purposes and security orchestration. We are using Swimlane's Playbook Automation. One of the major playbooks that we use in Swimlane is for phishing email autom...

What advice do you have for others considering Swimlane?

I would rate Swimlane a seven out of ten as a product.

Splunk SOAR vs ServiceNow Security Operations

Comparisons

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Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

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Microsoft Sentinel vs ServiceNow Security Operations

Compared 9% of the time

Tines vs ServiceNow Security Operations

Compared 8% of the time

Zafran Security vs ServiceNow Security Operations

Compared 5% of the time

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Compared 21% of the time

Palo Alto Networks Cortex XSOAR vs Swimlane

Compared 20% of the time

Torq vs Swimlane

Compared 12% of the time

Splunk SOAR vs Swimlane

Compared 11% of the time

Rapid7 InsightConnect vs Swimlane

Compared 5% of the time

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Product Reports

ServiceNow Security Operations

October 2025

Download ServiceNow Security Operations product report

Download Swimlane product report

October 2025

Overview

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Swimlane is a leader in security orchestration, automation and response (SOAR). By automating time-intensive, manual processes and operational workflows and delivering powerful, consolidated analytics, real time dashboards and reporting from across your security infrastructure, Swimlane maximizes the incident response capabilities of over-burdened and understaffed security operations.

Swimlane was founded to deliver scalable innovative and flexible security solutions to organizations struggling with alert fatigue, vendor proliferation and chronic staffing shortages. Swimlane is at the forefront of the growing market for security automation and orchestration solutions that automate and organize security processes in repeatable ways to get the most out of available resources and accelerate incident response.

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

LinkedIn, TransUnion, Citrix, Aetna, Perspecta