ServiceNow Security Operations vs Swimlane comparison

ServiceNow Security Operations

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Executive SummaryUpdated on Dec 5, 2024

ServiceNow Security Operations and Swimlane are competing in the cybersecurity solutions category. ServiceNow is favored for its comprehensive features and integration capability, while Swimlane gains an edge with its focus on automation.

Features: ServiceNow Security Operations is noted for its incident response capabilities, threat intelligence integration, and workflow automation. It supports environments using multiple security tools seamlessly. Swimlane is distinguished by its advanced security orchestration and automation features, enhancing efficiency in large-scale environments. Its scalability and automated workflows provide streamlined security processes.

Ease of Deployment and Customer Service: ServiceNow Security Operations offers seamless integration into existing IT infrastructures and robust customer support. Swimlane provides a flexible deployment model, accommodating both on-premise and cloud solutions, along with proactive customer service. ServiceNow's integration features provide benefits, but Swimlane's adaptable deployment options and customer service offer a significant advantage.

Pricing and ROI: ServiceNow Security Operations has higher initial setup costs, which are justified by a promising long-term ROI due to its extensive features and integrations. Swimlane offers a competitive pricing model with lower setup costs and notable ROI through its efficient automation capabilities. Swimlane's cost efficiency appeals to businesses prioritizing automation without high upfront expenses.

To learn more, read our detailed ServiceNow Security Operations vs. Swimlane Report (Updated: September 2025).

ServiceNow Security Operations vs. Swimlane

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

6th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Risk-Based Vulnerability Management (9th)

Swimlane

Ranking in Security Orchestration Automation and Response (SOAR)

8th

Average Rating

7.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

AI-Powered Security Automation (2nd)

Mindshare comparison

As of October 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.5%, down from 4.1% compared to the previous year. The mindshare of Swimlane is 3.1%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	3.5%
Swimlane	3.1%
Other	93.4%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Abhinay Sharma

ServiceNow Developer at Bangmetric services pvt ltd

Experience seamless integration and effective incident response with a little room for improvement in setup time

Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

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Srikanth Nuthalapati

Software Engineering Manager at Deloitte

Great support, scalable, and easier to code

The stability of the solution has room for improvement. I would like Swimlane to provide a single space where we can go to code, build, and automate. Where we have a provision to create tables, playbooks, and tables to produce results, connect all the dots, and make the flow automated. This would make it much easier to navigate than having to jump to different places. I would like to have a single button to click that would start me on the journey of creating my own code from the ground up, from the workflow algorithm to the automation process. This would be simpler than what I had with Splunk Phantom, where I had to piece things together and connect the dots to get the full picture. With this new feature, I could create the full picture with just one button click.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"The solution is stable."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"The ease of use is great."

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

"The solution is available over the cloud and is easy to manage."

More ServiceNow Security Operations pros

"We are using it for a SOAR platform at a Cyber Security company which is MSSP."

"The most valuable feature of the solution is the support."

"Our primary goal was to reduce analyst time, and we have been successful in that."

"It provides us with a single portal for our logs from different solutions."

"The biggest advantage of Swimlane for us is that it saves time, which in turn helps us in cost-saving."

"The technical support from Swimlane is very good."

"Swimlane enables two SOC analysts to work efficiently as much as ten analysts would without Swimlane, which translates to significant manpower savings."

"On a scale of one to ten, this solution deserves a rating of nine."

More Swimlane pros

Cons

"The dashboard and playbook creation will need to improve"

"The threat intelligence module needs a better dashboard."

"It doesn't interact with things very well."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"There is room for improvement in terms of developer support and documentation."

"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."

More ServiceNow Security Operations cons

"The initial setup and deployment are complex."

"Swimlane's search bar is not working effectively, and there is no option to differentiate between two cases at the same time."

"The stability of the solution has room for improvement."

"We faced a lot of issues with the product’s stability."

"There is a need for enhanced version control in Swimlane. Currently, our version does not support it, making it tough to move changes between environments during significant updates."

"One of the disadvantages of Swimlane is that to manage the platform, we need hardcore developers."

"I would like to see improvements in the minor bugs that occur with each update, as some features might have issues."

"Swimlane is not scalable because it is not exposed. Currently, it's a manual component that requires configuration through coding."

More Swimlane cons

Pricing and Cost Advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"It is an expensive product."

"This product is a good value for the money."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"The product is more expensive than other solutions."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

13%

Computer Software Company

Government

Financial Services Firm

15%

Computer Software Company

12%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	5

Questions from the Community

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

What needs improvement with Swimlane?

One of the disadvantages of Swimlane is that to manage the platform, we need hardcore developers. We have recently seen new products such as Tines and Blink Ops coming into the market, where a pers...

What is your primary use case for Swimlane?

We are using Swimlane for automation purposes and security orchestration. We are using Swimlane's Playbook Automation. One of the major playbooks that we use in Swimlane is for phishing email autom...

What advice do you have for others considering Swimlane?

I would rate Swimlane a seven out of ten as a product.

Splunk SOAR vs ServiceNow Security Operations

Comparisons

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Compared 8% of the time

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Compared 5% of the time

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Compared 22% of the time

Palo Alto Networks Cortex XSOAR vs Swimlane

Compared 22% of the time

Torq vs Swimlane

Compared 12% of the time

Splunk SOAR vs Swimlane

Compared 10% of the time

Rapid7 InsightConnect vs Swimlane

Compared 4% of the time

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Product Reports

ServiceNow Security Operations

Download ServiceNow Security Operations product report

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Overview

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Swimlane is a leader in security orchestration, automation and response (SOAR). By automating time-intensive, manual processes and operational workflows and delivering powerful, consolidated analytics, real time dashboards and reporting from across your security infrastructure, Swimlane maximizes the incident response capabilities of over-burdened and understaffed security operations.

Swimlane was founded to deliver scalable innovative and flexible security solutions to organizations struggling with alert fatigue, vendor proliferation and chronic staffing shortages. Swimlane is at the forefront of the growing market for security automation and orchestration solutions that automate and organize security processes in repeatable ways to get the most out of available resources and accelerate incident response.

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

LinkedIn, TransUnion, Citrix, Aetna, Perspecta

ServiceNow Security Operations vs. Swimlane