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ServiceNow Security Operations vs Sumo Logic Security comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
5th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
7
Ranking in other categories
AI-SOC (3rd), AI-Powered Security Automation (2nd)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
Sumo Logic Security
Ranking in Security Orchestration Automation and Response (SOAR)
13th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
Log Management (21st), Security Information and Event Management (SIEM) (18th)
 

Mindshare comparison

As of March 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.2%, down from 5.1% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.6%, down from 3.8% compared to the previous year. The mindshare of Sumo Logic Security is 2.4%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Torq4.2%
ServiceNow Security Operations3.6%
Sumo Logic Security2.4%
Other89.8%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
MR
Senior Security Analyst at City Electric Supply Company
Security insights have enabled faster incident response and streamlined cross-team collaboration
To improve Sumo Logic Security, I would appreciate the tool being easier to use from a search perspective. For example, we have a few teams that want to use the tool itself, but they are not as savvy when it comes to creating searches from the core platform. I understand that Mobot has come out and is in the works, and it really does assist non-savvy users when it comes to querying the platform. As far as that is concerned, I wish that could be improved a bit more, but I do know that that is in the works. I would add that I wish for improved documentation. For example, we are using Sumo Playbooks and automation integrations along with that, but I have found that there has been a lack of documentation, very little to none at all when it comes to that. With regards to automation integrations as well, there are very few details included in them. I would also appreciate the AWS automation integrations to be more secure because currently, they are using access keys, which involves a user rather than roles, which is the security best practice recommended by AWS. I chose eight out of ten because to make it a nine or ten, I would lean heavily on the documentation. A lot of the times when we get around to configuring things such as playbooks or trying to understand playbooks, what I found was that documentation sometimes is not up to date or documentation is lacking. There are instances also where some security best practices are not being followed. So, if we are able to set up an integration that is not only secure, following security best practices, and has complete documentation, I believe it would alleviate the issue of having to go back and forth with support to check the documentation and things of that nature. My impression of the built-in threat intelligence feature in Sumo Logic Security is that it is comprehensive, but I would say that it could do a little bit better. For example, we have the TAXI feeds, which is STIX and TAXI integrated into the core platform, but the issue I am running into is that I am able to use that feed into a CSE alert; however, I am not able to see the contents of that feed. If I integrate CISA, which we do have integrated, I cannot see what IOCs are in that feed in the core platform, and I hope that is the case because, in order for us to better tune our alerts, we need to be able to see what is in the contents of that threat intelligence feed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"What I appreciate most about Torq is that it is an essential part of our system."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The most valuable features of Sumo Logic Security are the rules, use cases, and ease of use. Additionally, the integration is straightforward and good GUI."
"We are able to diagnose problems before our customers."
"The Log Analytics platform is the most effective. If we cannot find the data in other tools, like email security or NDR, we can fetch those logs in the Log Analytics platform of Sumo Logic."
"It works with all our main applications, so the integration with those products is pretty seamless from my standpoint."
"We love the product and haven't had any bad experiences with it."
"The features I find most useful in Sumo Logic Security are the ease of implementation and connectors; they have a very easy connection and many connectors to important systems, making it very easy to implement and fast to start running in production."
"Sumo Logic has absolutely improved our organization — 100% Sumo Logic is a great tool, it's absolutely necessary."
"It helps a lot because we can troubleshoot issues pretty easily."
 

Cons

"Regarding the pricing of Torq, I would say it is expensive."
"The initial deployment of Torq was not easy."
"The initial deployment of Torq was not easy."
"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload."
"It doesn't interact with things very well."
"The initial setup is difficult."
"The threat intelligence module needs a better dashboard."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It took a bit of trial and error to get it set up correctly based on everything we had to do. In the end, we had to send everything over HTTP, which was sort of a stop-gap."
"There are some API gaps that are missing."
"Sumo Logic needs to make sure integrating solutions are seamless."
"In my opinion, this solution has a steep learning curve and requires practice if users to be able to use this tool very efficiently."
"Sumo Logic needs to make sure integrating solutions are seamless."
"I would like better UI-driven functionality to create alerts and reports. Now, we have to understand the syntax, so it is a little difficult for someone to pick it up without using the manuals."
"On Sumo Logic Security, it is not supported that well compared to other SIEMs or other applications that we might be using."
"There needs to be improvement on imported data which can be used within Sumo Logic to do more advanced queries."
 

Pricing and Cost Advice

Information not available
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"Purchasing Sumo Logic through the AWS Marketplace was a simple step."
"The pricing is good. It's not an issue for us."
"The only limit to the scalability of the product for us is how much we are willing to pay."
"We chose to go through the AWS Marketplace because it makes it a lot easier when we bill our customers. Rather than having to get multiple different sources of information then correlate a monthly bill for our customers, it is just included in the AWS usage charges."
"The pricing is a little high, but for the features that we receive from Sumo Logic, it suits the price. For some small organizations, the price might be a little high."
"The AWS Marketplace pricing is fairly reasonable for what it does. I wouldn't call it expensive, but I wouldn't call it cheap. It is pretty good."
"The price scaling comes in a bit expensive."
"The license pricing model is based on the events that are processed through the solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
9%
Manufacturing Company
8%
Comms Service Provider
8%
Financial Services Firm
15%
Manufacturing Company
14%
Government
7%
Computer Software Company
6%
Manufacturing Company
12%
Financial Services Firm
8%
Computer Software Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise16
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise14
 

Questions from the Community

What needs improvement with Torq?
We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...
What is your primary use case for Torq?
Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...
What advice do you have for others considering Torq?
I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
What do you like most about Sumo Logic Security?
Sumo Logic Security is a good solution for searching the logs and identifying the issues.
What is your experience regarding pricing and costs for Sumo Logic Security?
I would say that the pricing for Sumo Logic Security is in the medium part of the market. If you go to the well-known...
What needs improvement with Sumo Logic Security?
I would say there are a few more things that Sumo Logic Security can improve on. It is not the tool; it is a technica...
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Information Not Available
Find out what your peers are saying about ServiceNow Security Operations vs. Sumo Logic Security and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.