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ServiceNow Security Operations vs Sumo Logic Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)
Sumo Logic Security
Ranking in Security Orchestration Automation and Response (SOAR)
15th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
20
Ranking in other categories
Log Management (24th), Security Information and Event Management (SIEM) (25th)
 

Mindshare comparison

As of May 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.9%, down from 4.3% compared to the previous year. The mindshare of Sumo Logic Security is 1.1%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
WilsonAitan - PeerSpot reviewer
Offers a single dashboard with customizable features and a cost-effective pricing structure
Sumo Logic Security offers a single dashboard and customization, which are the most valuable features. Additionally, it has a cost-effective structure because it is based on data storage and the number of scans, rather than uploading data. This cost model impacts the customers positively by offering a more straightforward pricing structure.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Reduces time to closure and closure metrics for vulnerabilities."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The solution is stable."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The solution is available over the cloud and is easy to manage."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"I have no concerns about the stability of the product. I feel it handles the stress we put on it very well."
"Sumo Logic Security offers a single dashboard and customization, which are the most valuable features."
"We are able to diagnose problems before our customers."
"The Log Analytics platform is the most effective. If we cannot find the data in other tools, like email security or NDR, we can fetch those logs in the Log Analytics platform of Sumo Logic."
"We can ingest logs and make reports out of them. It is a good tool which can help us monitor any issues."
"Sumo Logic Security is a good solution for searching the logs and identifying the issues."
"With this tool, we provide access to every developer team the ability to find errors, then they come to us and ask for specific help."
"The most valuable features of Sumo Logic Security are the rules, use cases, and ease of use. Additionally, the integration is straightforward and good GUI."
 

Cons

"We'd like customization to be easier in terms of the UI and using the dashboards."
"The dashboard and playbook creation will need to improve"
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"Report generation within ServiceNow can take some time."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"There are some API gaps that are missing."
"There needs to be improvement on imported data which can be used within Sumo Logic to do more advanced queries."
"I would like to see improvement in the user experience when configuring things, ingesting logs, and creating ports."
"We would like the ability to drill down into a dashboard and get into deeper levels."
"The initial setup is the most stressful, like learning how to use it."
"We would like to have some type of predefined setup for the logs, making the setup easier by default."
"If you want to up your subscription through the AWS Marketplace, it can be difficult. You can't just go back to the AWS Marketplace, and say, "I want a bigger one now." You have to contact the sales team, then they do it on the back-end. This could definitely be improved."
"It took a bit of trial and error to get it set up correctly based on everything we had to do. In the end, we had to send everything over HTTP, which was sort of a stop-gap."
 

Pricing and Cost Advice

"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"We chose to go through the AWS Marketplace because it makes it a lot easier when we bill our customers. Rather than having to get multiple different sources of information then correlate a monthly bill for our customers, it is just included in the AWS usage charges."
"Storing logs in Sumo Logic Security is charged GB-wise, which is a little higher than other products."
"The AWS Marketplace pricing is fairly reasonable for what it does. I wouldn't call it expensive, but I wouldn't call it cheap. It is pretty good."
"The pricing is a little high, but for the features that we receive from Sumo Logic, it suits the price. For some small organizations, the price might be a little high."
"The price scaling comes in a bit expensive."
"The product is costly."
"If we went to ELK Stack, which is open source, it would have been less costly, but it would have required more development from our side."
"Purchasing the solution through the AWS Marketplace is very easy."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
Computer Software Company
15%
Financial Services Firm
11%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
What do you like most about Sumo Logic Security?
Sumo Logic Security is a good solution for searching the logs and identifying the issues.
What is your experience regarding pricing and costs for Sumo Logic Security?
The pricing structure for Sumo Logic Security is based on two elements: data storage and the number of scans. This makes it more cost-effective because other solutions often include a third element...
What needs improvement with Sumo Logic Security?
In terms of improvement, feedback indicates there is a need for a local data center in my country. This is crucial to sell to the government and financial sectors as they require data retention wit...
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Information Not Available
Find out what your peers are saying about ServiceNow Security Operations vs. Sumo Logic Security and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.