Try our new research platform with insights from 80,000+ expert users

ServiceNow Security Operations vs Sumo Logic Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (9th)
Sumo Logic Security
Ranking in Security Orchestration Automation and Response (SOAR)
20th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
20
Ranking in other categories
Log Management (39th), Security Information and Event Management (SIEM) (35th)
 

Mindshare comparison

As of October 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.5%, down from 4.1% compared to the previous year. The mindshare of Sumo Logic Security is 1.4%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations3.5%
Sumo Logic Security1.4%
Other95.1%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.
Vinay Patel D N - PeerSpot reviewer
Effective with good log analytics but needs better rule correlation
The correlation rules and log mapping are not as mature compared to other SIM tools like Splunk. Sometimes logs will not fetch, and there are issues if the log volume exceeds a threshold. Not every tool is integrated with Sumo Logic. The response time for their support could be better, and it is not very user-friendly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product has a very simple UI."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The features I found valuable with the Sumo Logic Security solution are the search option and the ability to customize the search for the information in the logs."
"It provides easy visibility. I also like the shareable queries because we share a lot across groups."
"It helps a lot because we can troubleshoot issues pretty easily."
"We have used it many times to find a root cause of a live issue, then fix the problem in the applications."
"With this tool, we provide access to every developer team the ability to find errors, then they come to us and ask for specific help."
"It gives us a bird's eye view of what's happening from our connection's point of view."
"I have no concerns about the stability of the product. I feel it handles the stress we put on it very well."
"For many of our services, we use Sumo Logic to track errors and send notifications to our Slack channel, if there are issues. Then, we have our support people monitoring this, and they can react quickly."
 

Cons

"Report generation within ServiceNow can take some time."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The dashboard and playbook creation will need to improve"
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"It doesn't interact with things very well."
"The integration with multiple sources could be better."
"Sumo Logic Security is expensive, and its pricing could be improved."
"The API integration in Sumo Logic Security could improve. There are delayed connections or they stop and then automatically start. Having a seamless log collection would be beneficial."
"The dashboard has room for improvement, because sometimes it is a difficult to create a specific dashboard or query. This would be a nice place to correct problems."
"The solution should improve its UI."
"There needs to be improvement on imported data which can be used within Sumo Logic to do more advanced queries."
"There are some API gaps that are missing."
"I would like better UI-driven functionality to create alerts and reports. Now, we have to understand the syntax, so it is a little difficult for someone to pick it up without using the manuals. If there was more of a graphical user interface, it would be beneficial."
 

Pricing and Cost Advice

"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"The product is costly."
"I don't pay the bill. I've heard the AWS Marketplace pricing is high, but I like the value."
"Purchasing the solution through the AWS Marketplace is very easy."
"We chose to go through the AWS Marketplace because it makes it a lot easier when we bill our customers. Rather than having to get multiple different sources of information then correlate a monthly bill for our customers, it is just included in the AWS usage charges."
"The pricing is a little high, but for the features that we receive from Sumo Logic, it suits the price. For some small organizations, the price might be a little high."
"If we went to ELK Stack, which is open source, it would have been less costly, but it would have required more development from our side."
"The pricing is good. It's not an issue for us."
"The AWS Marketplace pricing is borderline. Every annual renewal, we always contemplate if we are getting what we think we could out of it or could we do it cheaper with some other product."
report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
869,566 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
Computer Software Company
13%
Manufacturing Company
11%
Financial Services Firm
7%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise12
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
What do you like most about Sumo Logic Security?
Sumo Logic Security is a good solution for searching the logs and identifying the issues.
What is your experience regarding pricing and costs for Sumo Logic Security?
The pricing structure for Sumo Logic Security is based on two elements: data storage and the number of scans. This makes it more cost-effective because other solutions often include a third element...
What needs improvement with Sumo Logic Security?
In terms of improvement, feedback indicates there is a need for a local data center in my country. This is crucial to sell to the government and financial sectors as they require data retention wit...
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Information Not Available
Find out what your peers are saying about ServiceNow Security Operations vs. Sumo Logic Security and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.