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ServiceNow IT Operations Management vs VMware Tanzu Platform comparison

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Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (4th), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (4th)
VMware Tanzu Platform
Ranking in Cloud Management
25th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Build Automation (13th), PaaS Clouds (12th), Development Platforms (3rd), Container Management (3rd), Service Mesh (7th), Agile and DevOps Services (2nd)
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
DarshanChaudhari - PeerSpot reviewer
Empowers seamless connectivity and integration through APIs while offering robust auto-scaling
I am involved in IT services and we provide a solution to customers. We work with VMware, Nutanix, OpenShift, and Microsoft Hyper-V The Tanzu platform is highly available, scalable, and flexible. It offers native services for autoscaling and integrations through APIs, allowing seamless…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time."
"It helps us get a consolidated view of all customer spending into a single dashboard, allowing us to identify opportunities to improve their current spending."
"The notifications saying, "This is a corrective action," even though some of them can be automated, are always welcome to see. They summarize your entire infrastructure and how you can better utilize it. That is the biggest feature."
"The system automatically sizes and moves resources based on the needs of the applications."
"Turbonomic has helped optimize cloud operations and reduced our cloud costs significantly. Overall, we are at about 40 percent savings, and we spend about three million a year just in Azure. It reduces the size of the VMs, putting them into the right template for usage. People don't realize that you don't have to future-proof a virtual machine in Azure. You just need to build it for today. As the business or service grows, you can scale up or out. About 90 percent of all the costs that we've reduced has been from sizing machines appropriately."
"It is a good holistic platform that is easy to use. It works pretty well."
"The proactive monitoring of all our open enrollment applications has improved our organization. We have used it to size applications that we are moving to the cloud. Therefore, when we move them out there, we have them appropriately sized. We use it for reporting to current application owners, showing them where they are wasting money. There are easy things to find for an application, e.g., they decommissioned the server, but they never took care of the storage. Without a tool like this, that storage would just sit there forever, with us getting billed for it."
"The solution has a good optimization feature."
"Our ROI since implementing ServiceNow ITOM has been significant."
"It is a product that is familiar for a lot of users."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"It's easy to set up."
"ServiceNow IT Operations Management is a stable product."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It is flexible. You can tune it, more or less, as you want."
"The solution is easy to use and has great orchestration and automation capabilities."
"It definitely gives the end customer a good overview and perspective of running applications in terms of overall workload footprint. TMC provides a very detailed description of your cloud-native application in the form of graphical visualization."
"The Tanzu platform is highly available, scalable, and flexible."
"Tanzu is easy to upgrade and scale, whether we're talking about horizontal or vertical scaling. It is as smooth as possible without any downtime. The platform maintenance, upgrading, and operations part is very smooth."
"The most important thing about the solution is its flexibility."
"The solution is integrated very well with a lot of other systems. Also, its GUI is very good."
"A feature we find valuable is that other products can also be integrated with Mission Control. This means that we can see the status of specific clusters, as well as view the monitoring application logs all from one point."
"I have multiple Kubernetes environments within my environment. TMC gives me a single pane view, which is good for managing everything."
"Defining security metrics has proven beneficial for customers in maintaining a safe environment."
 

Cons

"Turbonomic can modernize the look and feel, making it more user-friendly to access and obtain information."
"It would be nice for them to have a way to do something with physical machines, but I know that is not their strength Thankfully, the majority of our environment is virtual, but it would be nice to see this type of technology across some other platforms. It would be nice to have capacity planning across physical machines."
"The management interface seems to be designed for high-resolution screens. Somebody with a smaller-resolution screen might not like the web interface. I run a 4K monitor on it, so everything fits on the screen. With a lower resolution like 1080, you need to scroll a lot. Everything is in smaller windows. It doesn't seem to be designed for smaller screens."
"While the product is fairly intuitive and easy to use once you learn it, it can be quite daunting until you have undergone a bit of training."
"Some features are only available via changes to the deployment YAML, and it would be better to have them in the UI."
"The implementation could be enhanced."
"The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool."
"There is room for improvement [with] upgrades. We have deployed the newer version, version 8 of Turbonomic. The problem is that there is no way to upgrade between major Turbonomic versions. You can upgrade minor versions without a problem, but when you go from version 6 to version 7, or version 7 to version 8, you basically have to deploy it new and let it start gathering data again. That is a problem because all of the data, all of the savings calculations that had been done on the old version, are gone. There's no way to keep track of your lifetime savings across versions."
"Lacks the ability to do its own monitoring."
"I would like more manual issues to have automated report-facing options."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"If you are new to using the solution, you will find the setup complex."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"It is not easy to build a solution with containers. It has a graphical user interface, but you need to have a lot of knowledge of Linux and how to work in the command mode. Its support can also be improved. Currently, its biggest disadvantage is that it is a new product, and the clients prefer to go for a solution that has been in the market for a long time. There are not that many people who know this product."
"The solution is currently focused on VMware infrastructure and I would like to see more options made available."
"Customers have noticed a considerable price increase after VMware's acquisition by Broadcom."
"This product doesn't have a GUI. In order to use it properly, I need to connect it to a new GUI or build a GUI to manage it — it's pretty difficult."
"VMware Tanzu Service Mesh could add better integration with other cloud platforms, such as vRealize Automation or VMware vCloud Director for cloud providers."
"We want to see a new feature that helps build more security architecture like Zero Trust Security or shifting left in Kubernetes."
"The infrastructure is quite challenging."
"Cost is always a concern. Smaller companies might find the price a bigger issue."
 

Pricing and Cost Advice

"I have not seen Turbonomic's new pricing since IBM purchased it. When we were looking at it in my previous company before IBM's purchase, it was compatible with other tools."
"IBM Turbonomic is an investment that we believe will deliver positive returns."
"Contact the Turbonomic sales team, explain your needs and what you're looking to monitor. They will get a pre-sales SE on the phone and together work up a very accurate quote."
"The pricing is in line with the other solutions that we have. It's not a bargain software, nor is it overly expensive."
"I consider the pricing to be high."
"You should understand the cost of your physical servers and how much time and money you are spending year over year on expanding your virtual farm."
"It's worth the time and money investment if you can afford it."
"The product is fairly priced right now. Given its capabilities, it is excellently priced. We think that the product will become self-funding because we will be able to maximize our resources, which will help us from a capacity perspective. That should save us money in the long run."
"The solution offers yearly licenses and a subscription model for add-on features."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The cost of ServiceNow is much higher."
"There are additional costs, you have to pay more for everything."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The solution is costly compared to the products offered by its competitors."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The solution is bundled in with Cloud Foundry so the pricing is not independent."
"There are different licenses available. You have to upgrade your license if you want to scale the solution more."
"Since we were at a large data center, the price might not have been a concern for us."
"The price of VMware Tanzu Mission Control is greater than that of Red Hat's competitor solution"
"The solution is only for large or medium size enterprises because it is expensive."
"The licensing cost is expensive."
"One of our Spanish customers told us that VMware Tanzu Service Mesh is a very expensive product for their data center."
"It is not the most expensive option, and I believe the capabilities align well with the value it provides."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
9%
Insurance Company
7%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
Financial Services Firm
16%
Computer Software Company
16%
Manufacturing Company
11%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and compet...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend...
Which is better - OpenShift Container Platform or VMware Tanzu Mission Control?
Red Hat Openshift is ideal for organizations using microservices and cloud environments. I like that the platform is ...
What do you like most about VMware Tanzu Mission Control?
It definitely gives the end customer a good overview and perspective of running applications in terms of overall work...
What is your experience regarding pricing and costs for VMware Tanzu Mission Control?
The price of VMware Tanzu Mission Control is greater than that of Red Hat's competitor solution. I would rate the pri...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
ServiceNow ITOM
Tanzu Application Catalog, Application Platform, Application Service, Hub, Mission Control, Service Mesh, Build Service, Concourse for VMware Tanzu
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
servicenow, TransAlta, NATS, Symantec
Verizon, Cerner, Zipcar, Avarteq
Find out what your peers are saying about ServiceNow IT Operations Management vs. VMware Tanzu Platform and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.