ServiceNow IT Operations Management vs VMware Tanzu Platform comparison

ServiceNow IT Operations Management vs. VMware Tanzu Platform

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in Cloud Management

9th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (1st), IT Infrastructure Monitoring (11th), AIOps (3rd)

VMware Tanzu Platform

Ranking in Cloud Management

31st

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Build Automation (16th), PaaS Clouds (13th), Development Platforms (3rd), Container Management (9th), Service Mesh (8th), Agile and DevOps Services (3rd)

Mindshare comparison

As of May 2026, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.7% compared to the previous year. The mindshare of VMware Tanzu Platform is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.6%
VMware Tanzu Platform	1.2%
Other	97.2%

Cloud Management

Featured Reviews

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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ErmiasGirma

Cloud Infrastructure Engineer at Safaricom Ethiopia plc

Has supported container-based deployments and improved infrastructure visibility through monitoring tools

Aria Operations, formerly known as VMware vRealize Operations, has been renamed to vROps. We are currently using this for monitoring purposes. For orchestration, we are using VCD to automate Telco Cloud. VCD is an automation tool, and we are also using VMware Tanzu Platform for the Kubernetes environment, alongside TKG, Tanzu Kubernetes Grid. These are also other solutions for the Tanzu Kubernetes environment. For Telco Cloud, we are using it to automate our company's operations, which is for a telecom company. We are familiar with these products, especially vCenter, ESXi, VCD, vCF, and vROps. It is very easy to integrate applications when we deploy vCenter and ESXi since we can enable vSphere with Tanzu feature. We can build namespaces and provide application developers the platform to deploy their applications on pods within containerization. We can easily manage, pull results, and create containers efficiently, making it a simple way to handle applications. We provide namespace labels for application developers, and we can manage their resources along with other aspects easily. Regarding security, we use many tools such as CDX and LDAP, AD for integrating our Kubernetes cluster with the developer teams. We can manage roles and permissions simply. It is very straightforward to integrate with EDX and other third-party tools, Active Directory, to the Kubernetes cluster, allowing easy access and management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"It is easy to use and simple to learn."

"The solution is easy to use and has great orchestration and automation capabilities."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

"The reason is it's cost-effective, number one."

"Customer service is excellent."

"It is emerging as a holistic solution for enterprise service management."

"The main and best thing about ServiceNow IT Operations Management is that it helps to organize user management tickets in an organized form."

More ServiceNow IT Operations Management pros

"VMware Tanzu Mission Control has many valuable features, such as ease of use and customization."

"We never experienced any problems with scalability."

"It definitely gives the end customer a good overview and perspective of running applications in terms of overall workload footprint. TMC provides a very detailed description of your cloud-native application in the form of graphical visualization."

"The Day 2 operations support is the most vital feature"

"The support from VMware is very good."

"The valuable feature I have found to be the management of Kubernetes clusters in a private cloud or public clouds, such as Azure or Google Cloud Platform."

"We never experienced any problems with scalability."

"The Tanzu platform is highly available, scalable, and flexible."

More VMware Tanzu Platform pros

Cons

"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."

"The product needs to add a workflow insight tool."

"There are not enough apps in the app store to expand functionality. There should be more made available."

"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."

"At times, it got cumbersome from the project management perspective."

"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

"There is room for improvement in service mapping within ServiceNow ITOM."

"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."

More ServiceNow IT Operations Management cons

"Customers have noticed a considerable price increase after VMware's acquisition by Broadcom."

"The biggest gap for me was just that the solution is relatively tied to Cloud Foundry. If you have anything you need to deploy outside of that, it becomes burdensome."

"This product doesn't have a GUI. In order to use it properly, I need to connect it to a new GUI or build a GUI to manage it — it's pretty difficult."

"LYNX is a managed cluster solution that takes care of specific details within a cluster, such as sequences or services. I haven't seen this feature in Tanzu Mission Control."

"The product should support integration with Google Cloud Platform (GCP)"

"One potential area for expansion would be leveraging AI capabilities, which my customer might be interested in exploring as they grow."

"VMware Tanzu Service Mesh could add better integration with other cloud platforms, such as vRealize Automation or VMware vCloud Director for cloud providers."

"Tanzu is not yet a mature product, and it's not present in large environments."

More VMware Tanzu Platform cons

Pricing and Cost Advice

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"The price of ServiceNow IT Operations Management is expensive."

"It has different subscription models."

"The solution offers yearly licenses and a subscription model for add-on features."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"It is expensive. It is around 10 Euros per server per month."

More ServiceNow IT Operations Management pricing and cost advice

"Since we were at a large data center, the price might not have been a concern for us."

"Its pricing is very competitive. We get around 70% or 75%, sometimes even 80%, discount on the product. I would rate it a four out of five in terms of pricing."

"The product is not expensive, but it is not cheap."

"One of our Spanish customers told us that VMware Tanzu Service Mesh is a very expensive product for their data center."

"The solution is bundled in with Cloud Foundry so the pricing is not independent."

"VMware Tanzu Mission Control is cheaper than Red Hat OpenShift."

"The license for VMware Tanzu Application Service is expensive. The license should be cheaper."

"The licensing cost is expensive."

More VMware Tanzu Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is definitely high-priced compared to other products available in the same domain in the market.

What needs improvement with ServiceNow IT Operations Management?

We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...

What is your primary use case for ServiceNow IT Operations Management?

We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...

Which is better - OpenShift Container Platform or VMware Tanzu Mission Control?

Red Hat Openshift is ideal for organizations using microservices and cloud environments. I like that the platform is auto-scalable, which saves overhead time for developers. I think Openshift can b...

What is your experience regarding pricing and costs for VMware Tanzu Mission Control?

The price of VMware Tanzu Mission Control is greater than that of Red Hat's competitor solution. I would rate the pricing of VMware Tanzu Mission Control as four out of ten.

What needs improvement with VMware Tanzu Mission Control?

The product should support integration with Google Cloud Platform (GCP). The tool's flexibility in onboarding different clusters needs to improve, it's presently limited to a few clusters on the li...

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Rancher Labs vs VMware Tanzu Platform

Compared 6% of the time

Red Hat OpenShift vs VMware Tanzu Platform

Compared 6% of the time

Nutanix Kubernetes Platform (NKP) vs VMware Tanzu Platform

Compared 5% of the time

Kubernetes vs VMware Tanzu Platform

Compared 5% of the time

Docker vs VMware Tanzu Platform

Compared 5% of the time

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Product Reports

ServiceNow IT Operations Management

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ServiceNow IT Operations Management report

VMware Tanzu Platform

Download VMware Tanzu Platform product report

Also Known As

ServiceNow ITOM

Tanzu Application Catalog, Application Platform, Application Service, Hub, Mission Control, Service Mesh, Build Service, Concourse for VMware Tanzu

Overview

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

VMware Tanzu Platform is designed for cloud-native development and management of Kubernetes, CI/CD processes, microservices, and containerized workloads. It supports deployments both on cloud and on-premises, providing centralized management via Mission Control.

VMware Tanzu Platform offers seamless integration with vSphere, ESX, and vSAN, supporting centralized cluster management and lifecycle management. The platform provides a GUI for monitoring CI/CD pipelines and network policies, enhancing multi-tenancy and Day 2 operations. Users can easily manage Kubernetes clusters, monitor applications, and integrate with tools such as GitHub, GitLab, Cloud Foundry, and Azure. It ensures compliance and security for service providers, financial institutions, and businesses.

What are the key features of VMware Tanzu Platform?

Integration with vSphere, ESX, and vSAN: Enhances compatibility and flexibility.
Seamless Cluster Management: Centralized control over Kubernetes clusters.
CI/CD Pipelines and Network Policies: Simplifies monitoring and management.
Multi-tenancy Support: Facilitates resource sharing among multiple users.
Comprehensive Lifecycle Management: Streamlines deployment and scalability.
Observability Platform: Provides enhanced visibility and control.

What benefits and ROI should users look for in VMware Tanzu Platform reviews?

Centralized Management: Simplifies operations and reduces manual effort.
Enhanced Compliance and Security: Meets regulatory requirements.
Flexibility in Deployment: Supports both cloud and on-premises options.
Seamless Integration: Works with multiple vendors and tools.
Developer-Friendly Environment: Improves productivity and innovation.

Industries such as financial institutions, service providers, and businesses requiring rigorous compliance and security deploy VMware Tanzu Platform. These entities benefit from centralized management, streamlined DevOps processes, and integrated tools, enhancing their capabilities in cloud-native developments and containerized workloads.

Broadcom

Sample Customers

servicenow, TransAlta, NATS, Symantec

Verizon, Cerner, Zipcar, Avarteq

ServiceNow IT Operations Management vs. VMware Tanzu Platform