Service Creatio vs Zoho Desk comparison

Creatio and Zoho are both solutions in the CRM Customer Engagement Centers category. Creatio is ranked #11 with an average rating of 9.0, while Zoho is ranked #6 with an average rating of 8.2. Creatio holds a 2.2% mindshare in CCEC, compared to Zoho’s 2.4% mindshare. Additionally, 100% of Creatio users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

Service Creatio

Read 3 Service Creatio reviews

291 Views
79 Comparison Views

100% willing to recommend

Zoho Desk

Read 21 Zoho Desk reviews

1,103 Views
77 Comparison Views

90% willing to recommend

Service Creatio

Zoho Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 29, 2025

Zoho Desk and Service Creatio compete in customer support and CRM. Zoho Desk is more cost-effective, while Service Creatio offers superior features justifying its higher cost.

Features: Zoho Desk includes ticket management, automation capabilities, and ease of use. Service Creatio offers a comprehensive CRM, seamless integration with sales and marketing, and extensive customization options.

Ease of Deployment and Customer Service: Zoho Desk offers a straightforward deployment with online resources and telephone support. Service Creatio involves a more complex setup but provides dedicated support and customized solutions.

Pricing and ROI: Zoho Desk is positioned with competitive pricing for smaller businesses or startups. Service Creatio requires a higher initial investment, offering significant ROI through extensive features.

To learn more, read our detailed Service Creatio vs. Zoho Desk Report (Updated: July 2025).

Buyer's Guide

Service Creatio vs. Zoho Desk

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Service Creatio

Ranking in CRM Customer Engagement Centers

11th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Customer Experience Management (14th)

Zoho Desk

Ranking in CRM Customer Engagement Centers

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Help Desk Software (8th)

Mindshare comparison

As of August 2025, in the CRM Customer Engagement Centers category, the mindshare of Service Creatio is 2.2%, up from 0.9% compared to the previous year. The mindshare of Zoho Desk is 2.4%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Customer Engagement Centers

Featured Reviews

Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

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Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform

For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk charges in USD per user, per month, whereas Zoho let us pay in Naira (Nigerian currency). Zoho can also identify user locations, letting you leverage existing reviews. These are valuable features that many organizations have adopted Zoho Desk for. We can download the mobile app to see requests and respond from anywhere. It is one of the most improved applications and widely integrated systems I've worked with. You can virtually integrate it with almost anything, like Microsoft Teams and other data applications. The marketplace lets you find native integrations. For example, we have an organization that uses multiple systems and wants to ensure agents don't log in to multiple platforms to see emails. They have a native integration system that takes care of that and works seamlessly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Our customers have seen value and efficiency using this solution."

"Service Creatio is a great tool in process automation."

"It is a highly scalable solution. You can easily add more users through the portal within seconds."

"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."

"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."

"The product has a lot of features."

"The deployment process is swift, typically taking just one day, and includes customization and automation setup."

"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."

"Zoho Desk offers a wide range of features that allow integration with different systems, enhancing ease of use."

"The most valuable feature of Zoho Desk is the parent and child task management feature."

More Zoho Desk pros

Cons

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

"The return material authorization should utilize no-code or low-code."

"As per customer requirements, it may have some limitations."

"They could enhance the product’s features to customize the automated email responses."

"The solution should provide an option to autofill some values while creating tickets."

"There is room for improvement in terms of integration."

"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."

"Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers."

"There is room for improvement in customer service and support. It could be more knowledgeable."

"Could have slightly better integration between additional functionalities in the Zoho desk."

More Zoho Desk cons

Pricing and Cost Advice

Information not available

"The solution costs INR 8400 per user."

"For what it does, it's quite cheap."

"The pricing is better than Zendesk. Zendesk charges in USD per user per month, whereas Zoho let us pay in Naira (Nigerian currency)."

"The product costs $10 to $25 per user per month."

"Zoho Desk's pricing is more flexible."

"Price-wise, Zoho Desk is about 35 USD a month per user."

"Zoho Desk is a cost-effective solution."

"Zoho Desk's cost is pretty much okay."

More Zoho Desk pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

16%

Manufacturing Company

14%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

See all answers

What needs improvement with Service Creatio?

See all answers

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

See all answers

What do you like most about Zoho Desk?

The most valuable features of Zoho Desk are archiving queries and analytics.

See all answers

What is your experience regarding pricing and costs for Zoho Desk?

The pricing in Brazil is complicated due to the high exchange rate, with one dollar equaling six reais. Altasnet has a favorable pricing from Zoho as an early account in Brazil, but current website...

See all answers

What needs improvement with Zoho Desk?

Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers. Additionally, Zoho Desk's potential would be fully realized wit...

See all answers

Comparisons

Salesforce Sales Cloud vs Service Creatio

Compared 34% of the time

Freshdesk vs Service Creatio

Compared 23% of the time

Zendesk vs Service Creatio

Compared 23% of the time

Microsoft Dynamics CRM vs Service Creatio

Compared 20% of the time

More Service Creatio Competitors

ServiceNow vs Zoho Desk

Compared 39% of the time

ManageEngine ServiceDesk Plus vs Zoho Desk

Compared 14% of the time

Freshdesk vs Zoho Desk

Compared 9% of the time

JIRA Service Management vs Zoho Desk

Compared 7% of the time

Zendesk vs Zoho Desk

Compared 6% of the time

More Zoho Desk Competitors

Product Reports

Buyer's Guide

CRM Customer Engagement Centers

August 2025

Download Service Creatio product report

Buyer's Guide

Zoho Desk

July 2025

Download Zoho Desk product report

Also Known As

bpm’online customer service, bpm’online service enterprise

No data available

Overview

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho

Sample Customers

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Buyer's Guide

Service Creatio vs. Zoho Desk

July 2025

Free Report: Service Creatio vs. Zoho Desk

Find out what your peers are saying about Service Creatio vs. Zoho Desk and other solutions. Updated: July 2025.

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