We performed a comparison between Service Creatio and Zoho Desk based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The product is quite stable."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."
"The initial setup is easy."
"The product has a lot of features."
"The deployment process is swift, typically taking just one day, and includes customization and automation setup."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The return material authorization should utilize no-code or low-code."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"As per customer requirements, it may have some limitations."
"The solution should provide an option to autofill some values while creating tickets."
"Sometimes, the solution has some email issues in a new data center."
"Could have slightly better integration between additional functionalities in the Zoho desk."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"The solution needs to have more customization on alerts and notifications."
Service Creatio is ranked 12th in CRM Customer Engagement Centers with 1 review while Zoho Desk is ranked 6th in CRM Customer Engagement Centers with 19 reviews. Service Creatio is rated 9.0, while Zoho Desk is rated 8.4. The top reviewer of Service Creatio writes "A solution for low-code and no-code development with excellent support". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Service Creatio is most compared with , whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk.
See our list of best CRM Customer Engagement Centers vendors.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
