ScienceLogic vs SymphonyAI IT Service Management comparison

The compared ScienceLogic and SymphonyAI solutions aren't in the same category. ScienceLogic is ranked #16 in IM , with an average rating of 8.7, and holds a 1.7% mindshare in the category. SymphonyAI is ranked #24 in ISM , and holds a 1.7% mindshare. Additionally, 93% of ScienceLogic users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

ScienceLogic

Read 46 ScienceLogic reviews

4,918 Views
2,557 Comparison Views

93% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

1,526 Views
824 Comparison Views

100% willing to recommend

ScienceLogic

SymphonyAI IT Service Manag...

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Executive Summary

We performed a comparison between ScienceLogic and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.

To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: January 2026).

Buyer's Guide

IT Infrastructure Monitoring

January 2026

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Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ScienceLogic

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Event Monitoring (7th), Unified Communications Monitoring (1st), Network Monitoring Software (13th), Server Monitoring (10th), IT Infrastructure Monitoring (16th), IT Operations Analytics (4th), Cloud Monitoring Software (13th), AIOps (9th)

SymphonyAI IT Service Manag...

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (26th), IT Asset Management (15th), IT Service Management (ITSM) (24th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ScienceLogic is designed for IT Infrastructure Monitoring and holds a mindshare of 1.7%, down 1.9% compared to last year.
SymphonyAI IT Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 1.7% mindshare, up 1.5% since last year.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
ScienceLogic	1.7%
Zabbix	6.8%
Datadog	4.0%
Other	87.5%

IT Infrastructure Monitoring

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
SymphonyAI IT Service Management	1.7%
ServiceNow	15.9%
JIRA Service Management	7.3%
Other	75.1%

IT Service Management (ITSM)

Featured Reviews

Pallagani Siva Koteswararao

Assistant Consultant at Tata Consultancy

Comprehensive monitoring streamlines operations with room for user support enhancement

I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support team. Whenever we encounter difficulties, I raise vendor cases and am eager to deepen my understanding of those cases. Additionally, I want to learn more about ScienceLogic's dashboards, which display crucial metrics about collectors, their health, and devices aligned to them. The dashboard should be more detailed. Regarding improvements to ScienceLogic's technical support, my last company was IBM in India, and I worked on IBM MQ monitoring until my last day. I engaged with the LogicMonitor support team for MQ-level incidents, but these issues remained unresolved even after 10 to 15 days. On my last working day, I assisted with one such vendor case, and I am unsure if that issue was ever resolved. ScienceLogic's technical support should respond more efficiently in terms of time. During my time working on MQ-level cases, including a power pack upgrade that did not fix the issues faced, I provided all necessary steps with the help of the middleware team. However, there were still gaps that needed addressing.

Read full review

Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration of ScienceLogic with our existing IT ecosystems has significantly benefited our organization, as all alerts now directly go to IBM Netcool and then to the ITSM tool, ServiceNow."

"Provides agentless monitoring so there's no need to install the agent on each server."

"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."

"The tool is quite easy to deploy, and it offers very good support."

"It is simple."

"The best feature is the highly flexible graphs."

"The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring."

"The solution provides good infra-monitoring features."

More ScienceLogic pros

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The product has the best features for ITSM."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

Cons

"The product is not user-friendly."

"There is room for improvement in the speed of setting up the service and integrating PowerPacks."

"They need a little more self-service."

"ScienceLogic could improve the implementation, it could be made easier."

"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."

"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."

"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."

"They should add CLI command modes and scripts for high performance."

More ScienceLogic cons

"I would like them to add software inventory in the next release. We don't have that right now."

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

Pricing and Cost Advice

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"The pricing model for ScienceLogic could improve."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

More ScienceLogic pricing and cost advice

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

"The product's cost is average."

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881,757 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

11%

Government

Computer Software Company

Manufacturing Company

15%

Government

Computer Software Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	11
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	3

Questions from the Community

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

See all answers

What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

See all answers

What needs improvement with ScienceLogic?

See all answers

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Comparisons

Dynatrace vs ScienceLogic

Compared 7% of the time

Datadog vs ScienceLogic

Compared 6% of the time

LogicMonitor vs ScienceLogic

Compared 6% of the time

Nagios XI vs ScienceLogic

Compared 4% of the time

SolarWinds Network Device Monitor vs ScienceLogic

Compared 4% of the time

More ScienceLogic Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 28% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 11% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 7% of the time

Zendesk vs SymphonyAI IT Service Management

Compared 5% of the time

RF Code CenterScape vs SymphonyAI IT Service Management

Compared 5% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

ScienceLogic

January 2026

Download ScienceLogic product report

Buyer's Guide

IT Service Management (ITSM)

January 2026

Download SymphonyAI IT Service Management product report

Also Known As

No data available

Summus IT Management Suite

Overview

ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.

ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.

What are ScienceLogic's most important features?

Customizable Dashboards: Tailor views for precise monitoring across different environments.
PowerPacks: Extensive device integrations reduce visibility gaps.
Real-time Data Analysis: Enables quick decision-making with up-to-date insights.
Seamless Integration: Compatible with multiple platforms to unify IT systems.
Adaptive Infrastructure: Supports both modern and legacy systems with ease.

What benefits should users look for in reviews?

Operational Efficiency: Automates event management and simplifies monitoring tasks.
Scalable Support: Grows with the organizational needs, accommodating larger infrastructures.
Comprehensive Reports: Provides complete oversight for informed strategic planning.
Enhanced Adaptability: Unifies diverse technological environments efficiently.

ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.

ScienceLogic

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

IT Infrastructure Monitoring

January 2026

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