We performed a comparison between ScienceLogic and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."One of the valuable features is rapid dashboards."
"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."
"Power packs."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"The best feature is the highly flexible graphs."
"Dynamic Component Mapping is key and unique."
"When it comes to features, the power pack is the most valuable."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"It was challenging onboarding users."
"They should add CLI command modes and scripts for high performance."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."
"Admins do not have direct access to the reporting."
"The product must educate its strategic partners for deployment."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"They should improve their support process and add chat."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
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ScienceLogic is ranked 13th in IT Infrastructure Monitoring with 42 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. ScienceLogic is rated 8.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and ServiceNow Discovery, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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