SAP CRM vs Salesforce Industries comparison

The compared Salesforce and SAP solutions aren't in the same category. Salesforce is ranked #3 in PCQ , and holds a 7.2% mindshare in the category. SAP is ranked #3 in CRM , with an average rating of 7.8, and holds a 2.2% mindshare. Additionally, 84% of SAP users are willing to recommend the solution.

Salesforce Industries

682 Views
484 Comparison Views

SAP CRM

Read 44 SAP CRM reviews

3,941 Views
3,626 Comparison Views

84% willing to recommend

Salesforce Industries

SAP CRM

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Industries

Average Rating

0.0

Number of Reviews

Ranking in other categories

Product Configuration and Quoting (3rd)

SAP CRM

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (3rd), Local Government CRM (2nd), Marketing Management (3rd)

Mindshare comparison

Salesforce Industries and SAP CRM aren’t in the same category and serve different purposes. Salesforce Industries is designed for Product Configuration and Quoting and holds a mindshare of 7.2%, down 18.2% compared to last year.
SAP CRM, on the other hand, focuses on CRM, holds 2.2% mindshare, down 11.5% since last year.

Product Configuration and Quoting Market Share Distribution
Product	Market Share (%)
Salesforce Industries	7.2%
SAP Variant Configurator	10.4%
Oracle CPQ Cloud	10.1%
Other	72.3%

Product Configuration and Quoting

CRM Market Share Distribution
Product	Market Share (%)
SAP CRM	2.2%
Microsoft Dynamics CRM	2.5%
Salesforce Sales Cloud	2.1%
Other	93.2%

CRM

Featured Reviews

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Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Manufacturing Company

10%

Financial Services Firm

Insurance Company

Manufacturing Company

13%

Financial Services Firm

Computer Software Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

Which would you choose - Vlocity or Salesforce CPQ?

What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve ...

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What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

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What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

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What needs improvement with SAP CRM?

See all answers

Comparisons

CloudSense vs Salesforce Industries

Compared 26% of the time

Salesforce CPQ vs Salesforce Industries

Compared 20% of the time

Conga CPQ vs Salesforce Industries

Compared 14% of the time

Conga Contract Lifecycle Management (CLM) vs Salesforce Industries

Compared 12% of the time

Salesforce Sales Cloud vs Salesforce Industries

Compared 10% of the time

More Salesforce Industries Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 36% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 14% of the time

Zoho CRM vs SAP CRM

Compared 7% of the time

Oracle CRM vs SAP CRM

Compared 6% of the time

Siebel CRM vs SAP CRM

Compared 6% of the time

More SAP CRM Competitors

Product Reports

No data available

Buyer's Guide

SAP CRM

December 2025

Download SAP CRM product report

Overview

With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.

Salesforce

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

We monitor all Product Configuration and Quoting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.