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SAP CRM vs Vlocity comparison

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2,679 views|2,072 comparisons
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Comparison Buyer's Guide
Executive Summary

We performed a comparison between SAP CRM and Vlocity based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed SAP CRM vs. Vlocity report (Updated: September 2022).
635,513 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."
  • "SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."
  • "There is a license required to use SAP CRM."
  • "From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."
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    635,513 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:I am not aware of the exact cost. However, my understanding is that it is quite costly.
    Top Answer:I read somewhere that SAP has ceded space to Salesforce in this area. I have heard SAP has stopped developing SAP CRM further. We would like to see them offer lower pricing. There are other solutions… more »
    Top Answer:What I like most about Vlocity is that it is an efficient, time-efficient system and it uses reliable cloud apps. Some of its major advantages are that it helps with cost management, helps improve… more »
    Ranking
    3rd
    out of 71 in CRM
    Views
    2,679
    Comparisons
    2,072
    Reviews
    17
    Average Words per Review
    489
    Rating
    7.5
    Views
    4,711
    Comparisons
    4,001
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Overview

    SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

    With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
    Offer
    Learn more about SAP CRM
    Learn more about Vlocity
    Sample Customers
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
    Top Industries
    REVIEWERS
    Manufacturing Company25%
    Financial Services Firm17%
    Agriculture8%
    Wholesaler/Distributor8%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider16%
    Manufacturing Company6%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Computer Software Company36%
    Comms Service Provider14%
    Energy/Utilities Company10%
    Financial Services Firm5%
    Company Size
    REVIEWERS
    Small Business36%
    Midsize Enterprise5%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise18%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise13%
    Large Enterprise72%
    Buyer's Guide
    CRM
    September 2022
    Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: September 2022.
    635,513 professionals have used our research since 2012.

    SAP CRM is ranked 3rd in CRM with 18 reviews while Vlocity is ranked 2nd in Product Configuration and Quoting. SAP CRM is rated 7.6, while Vlocity is rated 0.0. The top reviewer of SAP CRM writes "Great task and opportunity features with a helpful dashboard". On the other hand, SAP CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Salesforce Marketing Cloud, Siebel CRM and Salesforce Sales Cloud, whereas Vlocity is most compared with Salesforce CPQ, CloudSense, Salesforce Service Cloud, Salesforce Sales Cloud and Apttus.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.