Sangfor HCI and ServiceNow IT Operations Management are prominent competitors in the hyper-converged infrastructure and IT operations management categories. ServiceNow holds the upper hand with strong integration capabilities and comprehensive management features, while Sangfor is recognized for its cost-effectiveness and user-friendly interface.
Features: Sangfor HCI offers auto-scaling, built-in backup, and robust security in a single console, focusing on ease of use and simplifying VM management. ServiceNow IT Operations Management excels in integration with various IT management modules, featuring cloud discovery, service mapping, and centralized workflow efficiency.
Room for Improvement:Sangfor HCI could enhance compatibility, security integration, and support for advanced storage services. ServiceNow faces high pricing and complex setup challenges, with users seeking improvements in service mapping and expanded cloud integrations.
Ease of Deployment and Customer Service:Sangfor HCI is generally deployed on-premises or private clouds, with strong support that can be limited by language barriers. ServiceNow supports diverse deployments including hybrid clouds, offering robust support but facing complexity-related challenges.
Pricing and ROI:Sangfor is praised for competitive pricing and features like CDP, with concerns about renewal costs. ServiceNow's high costs make it attractive to large enterprises but less so for SMEs, with its unified platform still delivering substantial ROI.
It reduced staffing needs from four full-time staff to fewer due to automation.
For minor issues, the team takes a month's time to provide a fix.
Solve our issues effectively.
The response time of technical support could be improved.
It integrates with every single tool, even external tools.
ServiceNow ITOM scales very well to small and medium businesses.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
It is definitely high-priced compared to other products available in the same domain in the market.
ServiceNow's pricing is expensive.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.8% |
| Sangfor HCI - Hyper Converged Infrastructure | 2.0% |
| Other | 96.2% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
Sangfor HCI is an IT infrastructure platform built on converged architecture. It integrates server virtualization, distributed storage, and networking. Sangfor HCI provides a unified management platform that converges compute, storage, networking, and security on a single software stack. This approach delivers a simplified architecture, ease of use, and reliability for business-critical applications.
Hyperconverged infrastructure is a unified system of data storage. HCI combines storage, computing, networking, and management, unlike traditional storage solutions. HCI systems enable you to build your private cloud, expand to a public cloud, or have your own true hybrid cloud. Sangfor HCI presents two product models: The Sangfor HCI server appliance is a hardware version that enables easy deployment. Sangfor HCI software is the digital version combined with a third-party server that enables flexible deployment.
Sangfor HCI supports Windows systems on desktop and is web-based. Its range of use cases cover a wide spectrum of industries, from healthcare to manufacturing. It is applicable for mid- and large-sized businesses. The software is customizable. Users can customize the logo and contact information in the user interface.
Benefits and Features
Use Cases
Sangfor HCI can be applied tin various scenarios:
Reviews from Real Users
Gabriele P., Senior Software and Systems Engineer at SAMU.IT, says "It is flexible like a hyper-convergence system. You can add nodes, and you can scale to have better performance and stability. I also like the backup feature, the recovery system, and the web interface GUI to handle everything."
A Junior Solutions Engineer at a tech services company adds that "Sangfor has many solutions, and you can easily manage their machine servers with just one management. They're always striving for greatness, and they continuously update their products. For example, they have now built endpoint security within the firewall. They are continuously improving not only the security but also all other products."
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
