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Sangfor HCI - Hyper Converged Infrastructure vs ServiceNow IT Operations Management comparison

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Buyer's Guide
Sangfor HCI - Hyper Converged Infrastructure vs. ServiceNow IT Operations Management
May 2024
Executive Summary

We performed a comparison between Sangfor HCI - Hyper Converged Infrastructure and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Sangfor HCI - Hyper Converged Infrastructure vs. ServiceNow IT Operations Management Report (Updated: May 2024).
Download the complete report
771,212 professionals have used our research since 2012.
Featured Review
Shahzad-Ahmed
Low cost appliance, good UI, only good for on-premises VM infrastructure.
No, it did not improve our organization. At first Sangfor HCI look good product, but one we started to use it we faced many comparability issues.... Read more →
Mahendra-Kumar
Comprehensive incident management module
Initially, some of our customers faced issues with the solution as they were not very familiar with it. We helped them identify and rectify the... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten... Scalability-wise, I rate the solution a ten out of ten.""I find the simplicity of Sangfor very valuable. It is easy to configure and user-friendly. The overall user experience as well as the usability of Sangfor is outstanding.""I am impressed with the product's firewall and virtualization.""It was not expensive at all.""Sangfor HCI has a really good GUI. It allows us to monitor the temperature of the server and many other things.""The interface is very user-friendly.""The product provides a single management console for managing everything.""I would rate the user-friendliness an eight out of ten."

More Sangfor HCI - Hyper Converged Infrastructure Pros →

"It is a stable solution. I have not experienced any system outages during my time using the solution.""The dashboard maintenance is very good, and the tool doesn't get stuck.""The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good.""Has service mapping, impact management, metric intelligence and health of analytics.""The most valuable feature of ServiceNow IT Operations Management is the user interface.""You can improve integrations of the operation with the solution.""The initial setup is very straightforward. A person just needs to join a team to access the network and that's all.""It is a product that is familiar for a lot of users."

More ServiceNow IT Operations Management Pros →

Cons
"As far as I know, no hyper-convergence solution includes security, so you have to buy security from another brand. For example, you buy SimpliVity or Nutanix. They don't really have a security solution inside the product. It would be good if there is a security solution inside this solution so that it is not only for the virtualization of CPU, RAM, disk, and network but also for security.""Sangfor HCI could be improved with certification and the right ecosystem for ISVs like Oracle and SAP.""It can have more compatibility and new features. I would also like to see better performance. Some of the other HCI solutions already provide the SSD and flash storage and much higher Intel processors. Sangfor HCI can improve on that.""The documentation and support from the community are not as good or as mature as VMware or Hyper-V.""Currently, when we need to do capacity planning, we have to rely on Sangfor's support team for assistance. However, if there were dedicated tools available, we could handle it ourselves and increase efficiency.""Support may be an issue for customers in some industries. For example, financial institutions may require 24/7 support.""I would want the product to include Continuous Data Protection (CDP) which can help to easily retrieve the data.""Sangfor could improve its built-in CAP system. Right now, we need to use an external tool for CAP."

More Sangfor HCI - Hyper Converged Infrastructure Cons →

"I advise others not to customize a lot while using the solution.""The initial setup phase was hard and could be made easier.""When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended.""Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint.""There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools.""The tool can be improved by including more detailed information to assist new users.""The product needs to add a workflow insight tool.""The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."

More ServiceNow IT Operations Management Cons →

Pricing and Cost Advice
  • "The price of Sangfor is cheaper than other competing products."
  • "The pricing of Sangfor is very competitive."
  • "It is in the middle range as compared to other hyper-converged infrastructure solutions. There is a three-year warranty on the hardware. The license also includes other features. Sangfor has included Continuous Data Protection (CDP) and a built-in firewall with the license. Other top brands, such as VxRail and VMware, require a separate license for such features."
  • "Its price should be better, but I don't think they will change the price list. You have to pay for licenses, and you have to pay for support, so you have an annual fee. You can use the product without the fee, but it's really dumb because you need support. We are an IT company. We provide the product, and we need the support too for our customers."
  • "Sangfor needs to be more aggressive because this is a new market or territory for Sangfor. Nepal is a very price-sensitive market, so Sangfor needs to be a little more aggressive with its pricing. I would rate them 3.75 out of five in terms of the price."
  • "I would say its pricing is between cheap and reasonable and would rate it as three out of five."
  • "The solution has a good initial cost but a high renewal cost."
  • "The solution is very cheap."

    • More Sangfor HCI - Hyper Converged Infrastructure Pricing and Cost Advice →

  • "The pricing is high and may be excluding the small to medium-sized enterprise businesses."
  • "It has different subscription models."
  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • "My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

    • More ServiceNow IT Operations Management Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Sangfor HCI?
    Top Answer:It is a stable solution. Stability-wise, I rate the solution a ten out of ten... Scalability-wise, I rate the solution a ten out of ten.
    Read all 18 answers   →
    What is your experience regarding pricing and costs for Sangfor HCI?
    Top Answer:Sangfor has multiple options. They have both optics and capex models. You have to buy annual support. We went for perpetual licenses. We bought their annual support for three years. Their support… more »
    Read all 19 answers   →
    What needs improvement with Sangfor HCI?
    Top Answer:Sangfor has to expand its service network to other countries. They have very good services in the Gulf but don't have local partners in Egypt.
    Read all 21 answers   →
    What do you like most about ServiceNow IT Operations Management?
    Top Answer:From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
    Read all 27 answers   →
    What is your experience regarding pricing and costs for ServiceNow IT Ope...
    Top Answer:It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization. The standard version offers numerous ready-to-use automation options and is… more »
    Read all 14 answers   →
    What needs improvement with ServiceNow IT Operations Management?
    Top Answer:The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.
    Read all 26 answers   →
    Ranking
    17th
    out of 75 in Cloud Management
    Views
    249
    Comparisons
    180
    Reviews
    16
    Average Words per Review
    431
    Rating
    8.1
    10th
    out of 75 in Cloud Management
    Views
    1,234
    Comparisons
    918
    Reviews
    28
    Average Words per Review
    462
    Rating
    8.4
    Comparisons
    Also Known As
    ServiceNow ITOM
    Learn More
    Sangfor
    ServiceNow
    Overview

    Sangfor HCI is an IT infrastructure platform built on converged architecture. It integrates server virtualization, distributed storage, and networking. Sangfor HCI provides a unified management platform that converges compute, storage, networking, and security on a single software stack. This approach delivers a simplified architecture, ease of use, and reliability for business-critical applications.

    Hyperconverged infrastructure is a unified system of data storage. HCI combines storage, computing, networking, and management, unlike traditional storage solutions. HCI systems enable you to build your private cloud, expand to a public cloud, or have your own true hybrid cloud. Sangfor HCI presents two product models: The Sangfor HCI server appliance is a hardware version that enables easy deployment. Sangfor HCI software is the digital version combined with a third-party server that enables flexible deployment.

    Sangfor HCI supports Windows systems on desktop and is web-based. Its range of use cases cover a wide spectrum of industries, from healthcare to manufacturing. It is applicable for mid- and large-sized businesses. The software is customizable. Users can customize the logo and contact information in the user interface.

    Benefits and Features

    • Stability: Sangfor HCI delivers high reliability and availability with 0 RPO and 99.99% availability. The infrastructure is fully redundant to ensure business continuity. This means no data is lost in the event of hardware failure.
    • Simplified infrastructure: The solution supports visual management, making it easier to use. The single platform provides a central control with access to resources.
    • High performance: One unit of HCI can support up to 100,000 IOPS. The solution supports data striping, data locality, SSD caching and AI-based DB optimization. It also supports linear expansion without bottlenecks.
    • Hyper-converged infrastructure that enables working with different scenarios. For instance, cloud transformation and data center consolidation. It is fully converged, which means it provides unified management, full resource visualization, and orchestration with SCP. The standardized HCI unit consolidates hardware appliances, a storage network, IP network, and server into a single unit.
    • Integration: Sangfor HCI offers deep integration with NFV components. Users can deploy complex SDN networks.
    • Pay-as-you-grow model: The pay-per-use model reduces operational expenses and total cost of ownership.

    Use Cases

    Sangfor HCI can be applied tin various scenarios:

    • Enterprise applications: Users can benefit from the reliability and performance of Sangfor HCI for business-critical processes. The system is optimized for enterprise applications to enhance their performance and stability.
    • Datacenter consolidation: The unified and software-defined technology simplifies the operational management and the architecture of data centers.
    • Cloud transformation: You can add a cloud management platform, transforming Sangfor HCI into a complete cloud computing solution. You can then run your cloud workloads and benefit from the automation features of Sangfor HCI.
    • Data protection and recovery: Sangfor HCI offers multiple data protection features, such as continuous data protection (CDP), which ensure the integrity of sensitive and user data. You can protect backup snapshots and take backups. It records virtual machine IO logs at frequent intervals. It offers disaster recovery capabilities that ensure business continuity.

    Reviews from Real Users

    Gabriele P., Senior Software and Systems Engineer at SAMU.IT, says "It is flexible like a hyper-convergence system. You can add nodes, and you can scale to have better performance and stability. I also like the backup feature, the recovery system, and the web interface GUI to handle everything."

    A Junior Solutions Engineer at a tech services company adds that "Sangfor has many solutions, and you can easily manage their machine servers with just one management. They're always striving for greatness, and they continuously update their products. For example, they have now built endpoint security within the firewall. They are continuously improving not only the security but also all other products."




    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    Sample Customers
    TOSHIBA TEC Singapore, J&T Express Indonesia, Crowne Plaza Vietnam, Hermina Hospital Indonesia
    servicenow, TransAlta, NATS, Symantec
    Top Industries
    REVIEWERS
    Computer Software Company20%
    Manufacturing Company20%
    Comms Service Provider20%
    Construction Company7%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Comms Service Provider8%
    Financial Services Firm8%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm25%
    Consumer Goods Company8%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company10%
    Energy/Utilities Company8%
    Company Size
    REVIEWERS
    Small Business70%
    Midsize Enterprise23%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise19%
    Large Enterprise52%
    REVIEWERS
    Small Business27%
    Midsize Enterprise12%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise73%
    Buyer's Guide
    Sangfor HCI - Hyper Converged Infrastructure vs. ServiceNow IT Operations Management
    May 2024
    Free Report: Sangfor HCI - Hyper Converged Infrastructure vs. ServiceNow IT Operations Management
    Find out what your peers are saying about Sangfor HCI - Hyper Converged Infrastructure vs. ServiceNow IT Operations Management and other solutions. Updated: May 2024.
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    771,212 professionals have used our research since 2012.

    Sangfor HCI - Hyper Converged Infrastructure is ranked 17th in Cloud Management with 28 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. Sangfor HCI - Hyper Converged Infrastructure is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Sangfor HCI - Hyper Converged Infrastructure writes "The solution offers straightforward setup, scalability, and manageability". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Sangfor HCI - Hyper Converged Infrastructure is most compared with VMware vSAN, Nutanix Cloud Infrastructure (NCI), VxRail, HPE SimpliVity and HPE Hyper Converged, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Sangfor HCI - Hyper Converged Infrastructure vs. ServiceNow IT Operations Management report.

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    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.