Samanage vs Vtiger CRM comparison

SolarWinds and Vtiger are both solutions in the Help Desk Software category. SolarWinds is ranked #16 with an average rating of 8.0, while Vtiger is ranked #49. SolarWinds holds a 1.6% mindshare in HDS, compared to Vtiger’s 0.6% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Samanage

Read 3 Samanage reviews

1,098 Views
703 Comparison Views

100% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

1,547 Views
217 Comparison Views

100% willing to recommend

Samanage

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 8, 2025

Vtiger CRM and Samanage compete in the CRM and IT service management markets. Vtiger CRM has an advantage in pricing and support, while Samanage is favored for its superior features.

Features: Vtiger CRM provides customer relationship management with sales automation, marketing, and collaboration tools for a comprehensive business approach. Samanage specializes in IT service management, offering robust asset management and incident tracking, catering to companies seeking IT-specific solutions.

Ease of Deployment and Customer Service: Samanage simplifies deployment with its SaaS model, reducing installation and infrastructure needs. Vtiger CRM has cloud-based options but may require more complex setups due to its extensive modules. Customer service for Vtiger CRM is responsive, but Samanage offers robust support with 24/7 availability, enhancing service satisfaction.

Pricing and ROI: Vtiger CRM offers competitive pricing with lower initial setup costs that appeal to budget-conscious businesses. Samanage, despite higher costs, provides a strong return on investment through efficient IT management features, potentially leading to long-term savings in IT management costs.

To learn more, read our detailed Samanage vs. Vtiger CRM Report (Updated: January 2026).

Buyer's Guide

Samanage vs. Vtiger CRM

January 2026

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in Help Desk Software

16th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), IT Service Management (ITSM) (15th), License Management (9th)

Vtiger CRM

Ranking in Help Desk Software

49th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM (29th), Sales Force Automation (14th)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of Samanage is 1.6%, up from 0.9% compared to the previous year. The mindshare of Vtiger CRM is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Samanage	1.6%
Vtiger CRM	0.6%
Other	97.8%

Help Desk Software

Featured Reviews

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"It is expensive."

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Comms Service Provider

11%

Construction Company

Performing Arts

Retailer

26%

Computer Software Company

Comms Service Provider

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

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Compared 11% of the time

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Compared 10% of the time

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Compared 10% of the time

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Compared 9% of the time

monday.com vs Vtiger CRM

Compared 6% of the time

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Product Reports

Buyer's Guide

Help Desk Software

December 2025

Download Samanage product report

Buyer's Guide

CRM

January 2026

Download Vtiger CRM product report

Also Known As

No data available

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Samanage vs. Vtiger CRM

January 2026

Free Report: Samanage vs. Vtiger CRM

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