We performed a comparison between SailPoint IdentityIQ and Symantec Identity Governance and Administration based on real PeerSpot user reviews.
Find out in this report how the two User Provisioning Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most relevant feature is Omada's reporting engine. Omada never 'forgets' and archives every process. All steps an admin, user, or manager has executed, are recorded in Omada."
"The customer success and support teams have been crucial."
"When we started with identity and access management, we cleaned up and skipped 500 accounts. Therefore, there are a lot of people who are still in our system. Using this tool, we have cleaned up a lot of accounts for ourselves as well as our partners and suppliers. So, we can manage everything now."
"It has a lot of out-of-the-box features. It is flexible, and there are a lot of possibilities to configure and extend it. It is user-friendly. It has an interface that is end-user or business-user friendly."
"I appreciate all the support we receive from Omada."
"Omada's onboarding features reflect our processes for onboarding new employees well. That is the primary reason we use this solution. We use role-based access control. I'm not sure how much it has improved our security posture, but it's made managing identities more convenient."
"The best feature in Omada Identity is that it enables us to implement standardized employee life cycle processes so that we don't have to create them ourselves. We can then use the standard workflows. The breadth and scope of the solution’s IGA features also fulfill our requirements."
"Its best feature is definitely the process design. It is quite easy and straightforward to design a process."
"The support is very good."
"The access certification feature is valuable."
"I find the built-in connectors, lifecycle management, certification, and recertification features to be the most valuable."
"Has a great certification module with intuitive options."
"The solution is very good at the management of the identity lifecycle."
"Access certification and provisioning are two of the solutions most valuable features."
"Provides functionalities for various stages, such as joiner, mover, and leaver"
"The community is very active and when I had questions about an issue, I was able to find the resources."
"The product is relatively easier to use than other identity management products."
"Automated provisioning removes manual labor and manual provisioning."
"It is easy to use, and does not requires an extensive programming or development background."
"The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements."
"I've used it to manage users, create and update, delete users, change passwords, and assign and change rules."
"It offers a nice price. It's mid-range."
"What I found most valuable in Symantec Identity Governance and Administration is its simple GUI. It's also easy to deploy compared to other products. With other products, you have to install the Windows version inside the Windows machine on all units, but with Symantec Identity Governance and Administration, it can work offline, so the solution is a little bit easier than other systems."
"Provisioning engine (on the back-end, separate from front-end components, that's part of layered architecture)."
"The UI design needs improvement. One or two years ago, Omada changed its user interface to simplify, but the simplification has not really kicked in."
"The solution should be made more agile for customers to own or configure."
"When you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated... all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed."
"In our organization, all the data is event-driven, which means that if an attribute is changed in the source system, it can be updated within a few seconds in all end-user systems. There is room for improvement in Omada regarding that. Omada is still batch-based for some processes, so sometimes it can take an hour or even four hours before the execution is run and the update is sent."
"There is room for improvement in Omada's integration capabilities, particularly in streamlining complex integrations and enhancing programming logic for better rule management."
"We are trying to use Omada's standards and to adapt our processes. But we have had some trouble with the bad documentation. This is something that they could improve on. It has not been possible for us to analyze some of the problems so far, based on the documentation. We always need consultants. The documentation should include some implementation hints and some guidelines for implementing the processes."
"They need to improve the cost for small companies."
"Omada could make it a bit more convenient to send emails based on events automatically. Having that functionality is critical for us to maintain transparency."
"The solution's technical support team's response time and skills need improvement since it is an area where there are shortcomings."
"The report functionality and dashboard of the access manager could be improved."
"Compared to at least one other product some of the administrative tasks could be easier or more intuitive."
"I would like for the next release to have a more user-friendly interface."
"Additional details during account aggregation failures to help quick troubleshooting."
"There are various functions that don't work in IdentityIQ, including the access request reminder, which doesn't go to the approvals in the proper format, so it's hard for users to read."
"The mover process for this solution could be improved."
"It is too technical. You need really good technical skills in Java and other technologies, which are hard to find. If they can make it easier so that things can be done with a few clicks, it will be great."
"Reporting could be improved."
"The reporting functions."
"Identity Manager has a lack of entitlement support, unlike other products that I have worked with."
"We would like to see integration with analytics. Also, for them to be more efficient regarding discovering and implementing new rules."
"In the next release, there should be provisioning of your certifications."
"I find the API boring. I also faced issues while integrating with CA SSO."
"They should easier and better integration with other software."
"The product works slowly while accessing cloud-native solutions."
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SailPoint IdentityIQ is ranked 1st in User Provisioning Software with 61 reviews while Symantec Identity Governance and Administration is ranked 9th in User Provisioning Software with 65 reviews. SailPoint IdentityIQ is rated 8.2, while Symantec Identity Governance and Administration is rated 7.6. The top reviewer of SailPoint IdentityIQ writes "Flexible, easy to customize, and not too difficult to set up". On the other hand, the top reviewer of Symantec Identity Governance and Administration writes "Works well on-premises and has partial capabilities but lacks many feaures". SailPoint IdentityIQ is most compared with Saviynt, One Identity Manager, Microsoft Entra ID, ForgeRock and Oracle Identity Governance, whereas Symantec Identity Governance and Administration is most compared with AlertEnterprise Enterprise Guardian, Microsoft Identity Manager, SAP Identity Management, BeyondTrust Endpoint Privilege Management and OpenIAM Identity Governance. See our SailPoint IdentityIQ vs. Symantec Identity Governance and Administration report.
See our list of best User Provisioning Software vendors and best Identity Management (IM) vendors.
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I checked with a colleague who has more “hands-on” experience, here is his response:
If so CA IDM please no. They have done some work but it’s still not good performance-wise. It has been updated from the original netegrity or whatever code (as of a couple of years the scripts still had that in the header comments, as in untouched in years after purchase). I am not saying SailPoint is the cat's meow, as I don’t know. But given my experiences with CA IDM, and its use internally. It’s complex, does a lot but doesn’t perform very well. At one time there was an issue with data integrity due to the replication cycle (2 repositories, user/id, and a replication repository just for that and data are flushed through both in sequence) as in the last change to data was not necessarily applied in sequence. Results were last change was not the attribute state. Surely that has been fixed by now but with CA you never know. And that’s another issue. My experiences with CA support pretty much got the right support engineer, you get real answers. The wrong one, not so much. If I was starting from scratch I might well consider OpenAM. The commercial product I am pretty sure but a great IAM swiss army knife. It’s descended from Sun One which oracle tossed out when they bought sun over their own IAM product.
When you say "differences" are you looking at a feature-by-feature comparison or at an overall level - the various "-abilities" like implement-ability, integrate-ability, support-ability, afford-ability and so on?