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Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What advice do you have for others considering SailPoint IdentityIQ?

If you were talking to someone whose organization is considering SailPoint IdentityIQ, what would you say?

How would you rate it and why? Any other tips or advice?

PeerSpot user
21 Answers
Vice President Sales at RNS
Real User
05 September 22

I would recommend Sailpoint to others. I would rate this solution a ten out of ten.

SushantAggarwal - PeerSpot reviewer
Architect(IAM) at Nixu
Real User
Top 20
02 September 22

I rate this solution an eight out of ten. If deployment is done on-premises, SailPoint IdentityIQ is best, but Saviynt or Omada is better if it is cloud. Regarding advice, SailPoint IdentityIQ is the most customizable product. However, it is good to minimize customization and use more out-of-box functionality because it becomes a hassle in the long term to manage customization in the IM product. In addition, it will be good if there is better log management in future releases.

Pratik Kumar - PeerSpot reviewer
Identity Management Consultant at Novozymes
Top 20
25 August 22

I would rate IdentityIQ nine out of ten because the UI is really easy for end users to understand and use.

Governance Specialist Tl at CarePlus
Real User
Top 20
20 July 22

I'm not sure about the version of SailPoint IdentityIQ my company is using, but it's probably the newest version. My company has ten administrators of SailPoint IdentityIQ and around one thousand users. Ten technicians maintain the solution. My company maintains the solution and always keeps it updated, so integrating other solutions to SailPoint IdentityIQ won't be a problem. In terms of rating SailPoint IdentityIQ, nine is a good score for me. My company is very happy with the solution. My company is a customer of SailPoint IdentityIQ.

Quach Van Lam - PeerSpot reviewer
Security Officer at ACB
Real User
14 July 22

Currently, I am just a SailPoint user. I was partner. Right now, I am working for a bank. We did the PoC with the Identity IQ. We spent three months on the PoC. Until now, we have finalized the PoC report. I don't yet have strong experience with the product. We don't use the mock-up use strain with the Identity IQ. We circle everything on Cloud and management. I'd rate the solution eight out of ten.

Implementation Engineer at Zensar
Top 5Leaderboard
13 May 22

My advice to others is if you are new to the identity access management world, and you are starting with SailPoint IdentityIQ, you have the best tool in your hand to start with. You can receive complete exposure to all the types of operations or workflows. I rate SailPoint IdentityIQ a nine out of ten.

Learn what your peers think about SailPoint IdentityIQ. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,162 professionals have used our research since 2012.
MB10 - PeerSpot reviewer
Senior Associate at PricewaterhouseCoopers
Real User
Top 20
25 April 22

I would rate this solution an eight out of ten.

Security Consultant at a financial services firm with 10,001+ employees
Real User
Top 10
17 February 22

I would recommend this solution to anyone looking into it and would rate it an eight out of ten.

Director - Cyber Security at a media company with 1,001-5,000 employees
Real User
29 December 21

I rate IdentityIQ 7.5 out of 10.

Product Manager, Consultor at Assertiva
Real User
Top 5Leaderboard
20 December 21

The solution is mainly geared toward SaaS, cloud-based services, which is the proper way to use it. I cannot think of a better use for it. We have hands on experience with SailPoint IdentityIQ. We work together with the SailPoint service professional and are in daily contact with their employees. I find the solution to be comprehensive. I would advise others to first create the connectors and provision in Active Directory or the the EHR system, human resource systems. One should implement the solution and the basic connectors, such as those concerning human resource applications or directory applications such as Active Directory. I rate SailPoint IdentityIQ as a nine out of ten.

Chris Derjany - PeerSpot reviewer
Security Solutions Architect at Dimension Data
Top 5Leaderboard
12 October 21

I'm not a direct customer. I am a reseller of the product. Usually, for this type of solution, everyone requests it to be on-prem, especially in the Gulf area. They prefer not to opt for the cloud solution. There's still some resistance in that area. As a technology, I would rate it at a nine out of ten. It's very good. That said, in terms of pricing, I would rate it very low, at maybe a three to four. It's also making our lives very hard as system integrators. To sell it, due to the price tag, is very, very hard. I would recommend it to other users and companies. Overall, the product is sound.

Management Consultant at a computer software company with 11-50 employees
15 June 21

The solution can be deployed both on-cloud and on-premises? It's pretty stable and simple to use. I have recommended the solution to three customers who have opted for it. I would recommend this solution to others. From the perspective of its performance I would rate SailPoint IdentityIQ as a nine out of ten, in light of its identity governance.

Solution Architect – Identity and Access Management , Platform services at a pharma/biotech company with 10,001+ employees
Real User
Top 20
12 June 21

If you want to use a non-Microsoft application, then, for sure, go with SailPoint, but if your use cases are only using Microsoft applications, then go with Microsoft. I would rate SailPoint IdentityIQ a seven out of 10.

Senior Solution Architect at a tech services company with 51-200 employees
Top 20
14 April 21

I would absolutely recommend this product. It is a good product. I would rate SailPoint IdentityIQ a nine out of ten.

Commercial and Technical Professional Manager at Evolution Technologies Group
Real User
Top 20
07 March 21

I have my doubts about what is the best way to set up this solution. It is not only an issue with this solution but for others as well. We have two flavors of the solutions, software-as-a-service(SaaS) and on-premise. None of our customers is ready to choose one of those because if you are on-premise, generally, it is fully featured. It is easier to integrate with another system but it is not going to satisfy the customers that want a solution on the Cloud. On the other hand, SaaS or Cloud solution may be better for you but you might have a lot of legacy systems that are not ready to work perfectly with a SaaS solution. At this point, the main issue is to figure out what solution is best at the present time, on-premise or SaaS. This decision can be very difficult. You need to be careful with the decisions you make because if you choose an on-premise solution right now you most likely are going to be on the cloud in three years. You need to keep this in mind. The industry is going in that direction. I rate SailPoint IdentityIQ a nine out of ten.

PeerSpot user
Software Engineer at a tech services company with 51-200 employees
Real User
Top 10
19 November 20

I would rate SailPoint IdentityIQ a nine out of ten. I am happy with it.

Cyber Security - Identity Management Architect & PM with 11-50 employees
Real User
21 September 20

Our organization does not have any business relationship with the product. I don't believe I would recommend the solution. I'd advise other organizations to use NetIQ instead. It's a better solution, in my opinion. I'd rate the solution five out of ten overall. 80% of my job is handling a software spike. If the project has failed, then I'm the one coming in to help clients and doing it for them. I've noticed that 80% of all SailPoint implementations do not go well.

Matt Thomson - PeerSpot reviewer
Principal Consultant at UNIFY Solutions
Top 5Leaderboard
26 August 20

The advice that I would give to people considering SailPoint is to be sure you get a good experienced service integrator to help you with the product. Somebody who has done it before knows the best ways to implement it and make the system work properly to meet your business application. They have the battle scars and can help you navigate around any potential issues On a scale from one to ten where one is the worst and ten is the best, I would rate IdentityIQ as a nine-out-of-ten.

Referent and IAM architect at a tech services company with 51-200 employees
Real User
12 April 20

The project that I worked on involved an on-premises deployment, although it can also be deployed on the cloud or in a hybrid cloud environment. My advice to anybody who is implementing this solution is to not begin without having the specification written and documented in advance. If you are implementing it for a client then you want to understand everything that the client wants to use, in advance of implementing. SailPoint is very good when it comes to Identity Management, although I would appreciate it more if it were simpler to use. I would rate this solution an eight out of ten.

Technical lead at a tech services company with 11-50 employees
Real User
22 September 19

I would rate it a seven out of ten. Not a ten because of the support and because of the high price.

IT Engineer at a energy/utilities company with 1,001-5,000 employees
Real User
01 July 19

We have some old processes in place that need to be revisited and updated. Those, of course, made our implementation a little bit late and we ran into some issues. One of the hurdles has been that people are used to the old method and when a new change comes in, a lot of people are not very open-minded to it. So it takes a lot of training and convincing about this new technology. We need to make changes to the way the form looks, the process. We had to make a lot of changes to the current processes. We had very outdated processes that were not working well for us because we had to get a lot of exceptions. And any exceptions you make, you tend to break automation and start doing manual processes, and that slows down productivity. That was a little bit frustrating and a lesson learned. Feedback from the client and explaining to them why we're changing some of the processes, policies, and standards was challenging. But we had to do a lot of cleanup before doing the implementation. We had an old system that was there for more than seven years. So that product was almost at the end of its life and we had a lot of complaints from the client that they were fed up with it. They wanted a change. But they were not expecting a change to the forms and the processes. They were expecting us to just solve the issues and move on, not a big system change. So we're training people. We created a lot of videos for them to play back when they request things. That helped a lot. We created a blog for them to give us any of their feedback. So we can make improvements because we are still in phase two of our implementation. We still have three more phases to go. For advice, I would say to make sure you gather your requirements first. Make sure you have more thoughts, make sure you know what your pain points are and what are you expecting to get out of the product that you select. That will help you a lot in selecting the right vendors. Secondly, have some solid use cases, and when you use those use cases, most of the time you should know the answer to the questions. That will help you in identifying who can meet your requirements. Do your diligence in terms of getting some references. Specifically, references for a current implementation from another customer. Getting that information from that customer will help you a lot in terms of how their implementation went, and what their pain points were in implementation. I would give the solution a nine out of ten. When every possible manual process we have right now can get automated, I'll give it a ten. We still have some processes that we have to do manually.

Related Questions
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Dec 01, 2021
Which is better and why?
See 2 answers
17 November 21
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the management of user identities, systems, data, and cloud services. It works great for Identity Access Management, specifically for cleaning up inactive and orphaned accounts. It has the joiner-mover-leaver feature. One of the features we like is the large availability of connectors for different applications and platforms. You can also recertify an account, which is very useful. It is well suited for large companies with lots of users and applications. However, for small companies, it might be a bit of an overkill. Sailpoint has a steep learning curve, so it is not for inexperienced users. Moreover, it doesn’t offer a lot of supporting documentation. It also doesn’t integrate well with other solutions. We chose CyberArk despite the cost because it works great for password management. CyberArk helps manage privileged accounts and service accounts, for example, when users need to connect remotely into systems. It is especially useful for IT staff to access their privileged accounts without having to remember the passwords every time - individually and even as a group. What we like the most about CyberArk is the ease of use and effectiveness in managing privileged accounts. For instance, it automatically changes the passwords for privileged accounts and reconciles and verifies passwords. New users can obtain secure credentials with minimal time and effort. The initial cost is high, which can be a bit of a stretch for small organizations. It also has high requirements for the initial setup and is difficult to customize. The performance could be faster. Conclusions While Sailpoint IdentityIQ is a very good privileged account solution, CyberArk is better suited for us because of its ease of use and efficiency in password management.
Identity Management Consultant at IdentityMD
01 December 21
The two products are actually complimentary. Both companies have been very good about staying in their lanes and are their respective market leaders. CyberArk's PAM solution is aimed at protecting privileged accounts by providing features like vaulting, credential rotation, session monitoring and recording. They also have solutions for DevOps and Secrets management. SailPoint is an Identity Governance solution and actually manages CyberArk as an application the same way it manages accounts and privileges in SAP, AD, AAD and over 100 more applications. For CyberArk, it can add/change/delete users as well as create safes and assign users to those safes. At a user account certification time, it will show the CyberArk users and their associated privileges and allow the user's manager or other appropriate people to approve or revoke the privileged access.  SailPoint creates an Identity warehouse so that a user's accounts and entitlements are gathered, managed and reported on in a centralized manner. See Youtube for a quick explanation - SailPoint Identity Governance Integrates with CyberAek Privileged Access Security.  SailPoint does not provide the vault and session management functions that CyberArk does.
Isha K - PeerSpot reviewer
Senior Manager, CIAM & Payments Security at a financial services firm with 10,001+ employees
Nov 04, 2019
I'm a senior manager at a financial services firm with 10,001+ employees. We are evaluating both SailPoint and CA IDM.What is the main difference between the two?Thanks for your help. I appreciate it!
2 out of 4 answers
AVP - Product Marketing at ILANTUS Technologies
01 November 19
When you say "differences" are you looking at a feature-by-feature comparison or at an overall level - the various "-abilities" like implement-ability, integrate-ability, support-ability, afford-ability and so on?
Principal Architect at a government with 10,001+ employees
01 November 19
I checked with a colleague who has more “hands-on” experience, here is his response: If so CA IDM please no. They have done some work but it’s still not good performance-wise. It has been updated from the original netegrity or whatever code (as of a couple of years the scripts still had that in the header comments, as in untouched in years after purchase). I am not saying SailPoint is the cat's meow, as I don’t know. But given my experiences with CA IDM, and its use internally. It’s complex, does a lot but doesn’t perform very well. At one time there was an issue with data integrity due to the replication cycle (2 repositories, user/id, and a replication repository just for that and data are flushed through both in sequence) as in the last change to data was not necessarily applied in sequence. Results were last change was not the attribute state. Surely that has been fixed by now but with CA you never know. And that’s another issue. My experiences with CA support pretty much got the right support engineer, you get real answers. The wrong one, not so much. If I was starting from scratch I might well consider OpenAM. The commercial product I am pretty sure but a great IAM swiss army knife. It’s descended from Sun One which oracle tossed out when they bought sun over their own IAM product.
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