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Planview Enterprise One vs ServiceNow IT Business Management comparison

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Featured Review
Find out what your peers are saying about Planview Enterprise One vs. ServiceNow IT Business Management and other solutions. Updated: January 2022.
565,689 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The financial planning capabilities are very useful. We have integration for an SAP system, and so we load financial data from SAP into Planview for prior months. And then we use the forecasting capabilities to get a complete picture of the cost of a specific project. The financial management is very useful.""The sheer amount of information available in one single interface is valuable. Everything is there. It is also a lot of work to maintain all the information, but generally, you can find everything you need within this one tool.""Enterprise One has enabled us to eliminate Excel. We don't track financials anymore in an Excel format, which the company was doing before. Even now, being a new portfolio manager four months in, I'm able to just pick up my project. I'm able to see where I am right now. That improvised it to be more automated. The only missing part is the integration between tools. I'm not able to see my full schedule, but I know what are my important milestones are like watching the financials and all that stuff.""Enterprise One provides end-to-end work management for the full spectrum of types of work in one tool.""It gives us flexibility in configuring assignments. We can do both Agile Teams and non-Agile Teams. This flexibility affects our ability to meet our company's particular needs by allowing us to work in a hybrid model, some Agile Teams, and some non-Agile Teams.""We're still in an early stage. Things will change as we use it more. I did program reports that are important and that will provide us with value.""Its view into resource capacity and availability helps us to manage work. In reporting, we use this facility to help with resource capacity and availability. It also helps to see how much we are using. We derive that information from the work and resource management screen. That is very helpful.""The resource capacity planning is the most valuable feature because you can evaluate your team's capacity by team and what projects they're working on and you can forecast easily by team."

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"Competitive in terms of research""Stable and scalable solution.""The interface is extremely user-friendly.""ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."

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Cons
"We've been using it for a while, so it's about maturity. It's about being able to build out things in Agile groups and teams and some of that. Then really trying to drive into the direction of Lean Portfolio Management and more Agile program management, I think is where we're heading.""The out-of-the-box reports, as far as I can tell, are weak. We've had to build a lot of reports using Power BI, which we connected to it.""Being the IT development manager who implements the upgrades for Planview, I would love to see more thorough testing of expenditures and more thorough testing in general. When we do an upgrade, we have to do quite a bit of testing because we can affect the bottom line.""The reporting capability and access to the fields for our system administrators to have access to the data without having to pay Enterprise One to get the data that's needed to create custom reports for management to create reports need improvement.""The resource area needs improvement. The improvements that have been made recently in the later versions have been good improvements, but I think there are some more improvements needed there.""The content management definitely needs to improve. We don't really use content management for projects inside Enterprise One. We have actually switched to a SharePoint site. We have a feed from Enterprise One every night of all the projects that are created.""The solution out-of-the-box that we established was insufficient. We had to purchase and set up OData. I don't believe that it's a great solution out-of-the-box but eventually you can get there.""One big issue we have been having during our annual planning is that only the creator of a portfolio can edit it. This means that only the creator of a portfolio can edit which projects are included or excluded in it."

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"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.""Dashboard interface is limited functionally and not very user friendly""I would like to see some artificial intelligence incorporated into the management functions."

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Pricing and Cost Advice
  • "Our licensing fees are approximately $50,000 USD annually."
  • "Planview is a little pricey. From a licensing perspective, for just a simple timesheet user who does nothing in the system but reports time, the licensing is a little pricey, but you have to look at it from what it is that you get. We have 6,000 users, and I don't manage the system at all. I just have to do add them to the system. The servers, maintenance, OS levels, security patching for the OS, and all other things are not something that we maintain. So, you have to look at it from an operational perspective. It is not just the product itself. A holistic view has to be taken when you look at the product and how you're going to support it. I would have to hire an entire operation staff to bring it in-house, and at the end of the day, that might cost me more."
  • "I don't know about the actual pricing. I have not come across any costs in addition to the standard licensing fees."
  • More Planview Enterprise One Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • More ServiceNow IT Business Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    I would say it works really well for forecasting remaining effort, especially in terms of forecasting the dollar amounts. We've gotten pretty good at adjusting rates because we have a lot of contract… more »
    Top Answer: 
    I do not have information about the pricing. I know that we have on the order of 600 people on the license, however, I don't know the costs around it.
    Top Answer: 
    I would give the solution’s ability to create summary reports across multiple projects a three out of five. I think Enterprise One is great at being a source for data, but our company is still running… more »
    Top Answer: 
    They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the… more »
    Top Answer: 
    ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit. It doesn't have to extend too far. In some other areas, like enterprise… more »
    Ranking
    Views
    6,329
    Comparisons
    2,662
    Reviews
    25
    Average Words per Review
    1,736
    Rating
    7.8
    Views
    4,398
    Comparisons
    3,684
    Reviews
    6
    Average Words per Review
    404
    Rating
    8.8
    Comparisons
    Also Known As
    Troux
    ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview
    Planview Enterprise, Planview's performance management platform, combines project and portfolio management software with adaptive best practices. By integrating the business process management of strategies, services, and projects within a single, Web-based solution, Planview empowers organizations to achieve greater levels of control over their ever-changing environment by dynamically managing money, resources, and capacities.

    ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

    Offer
    Learn more about Planview Enterprise One
    Learn more about ServiceNow IT Business Management
    Sample Customers
    Zurich Insurance Group, Zumbotel Group, Carphone Warehouse
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Insurance Company24%
    Financial Services Firm24%
    Pharma/Biotech Company9%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider13%
    Government8%
    Financial Services Firm8%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider13%
    Financial Services Firm11%
    Government8%
    Company Size
    REVIEWERS
    Small Business5%
    Midsize Enterprise3%
    Large Enterprise91%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise30%
    Large Enterprise65%
    REVIEWERS
    Small Business44%
    Midsize Enterprise22%
    Large Enterprise33%
    Find out what your peers are saying about Planview Enterprise One vs. ServiceNow IT Business Management and other solutions. Updated: January 2022.
    565,689 professionals have used our research since 2012.

    Planview Enterprise One is ranked 1st in Project Portfolio Management with 25 reviews while ServiceNow IT Business Management is ranked 5th in Project Portfolio Management with 4 reviews. Planview Enterprise One is rated 7.8, while ServiceNow IT Business Management is rated 9.0. The top reviewer of Planview Enterprise One writes "Helps prioritize projects, share the big picture with management, and has a great planning capacity". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". Planview Enterprise One is most compared with Planview PPM Pro, Broadcom Clarity PPM, JIRA Portfolio, SAP Portfolio and Project Management and Planview Projectplace, whereas ServiceNow IT Business Management is most compared with Microsoft Azure DevOps, Jira, Broadcom Clarity PPM, Jira Align and Clarizen. See our Planview Enterprise One vs. ServiceNow IT Business Management report.

    See our list of best Project Portfolio Management vendors.

    We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.