Pipedrive vs SugarCRM Platform comparison

Pipedrive and SugarCRM are both solutions in the CRM category. Pipedrive is ranked #16 with an average rating of 8.1, while SugarCRM is ranked #24 with an average rating of 8.5. Pipedrive holds a 1.1% mindshare in CRM, compared to SugarCRM’s 0.5% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

663 Views
247 Comparison Views

78% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

372 Views
143 Comparison Views

50% willing to recommend

Pipedrive

SugarCRM Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

SugarCRM Platform and Pipedrive are competitive CRM solutions catering to different business needs. SugarCRM holds an edge with its customization capabilities and advanced reporting, while Pipedrive shines in pipeline management and ease of use.

Features: SugarCRM offers deep customization, advanced reporting, and flexible pricing structures. Pipedrive provides intuitive pipeline management, robust automation features, and user-friendly lead management.

Room for Improvement: SugarCRM could enhance its user interface for easier navigation and streamline its setup process. Additionally, improving API integrations might increase its compatibility with other software. On the other hand, Pipedrive could benefit from improved customization options, enhanced reporting capabilities beyond standard data insights, and more comprehensive customer relationship tools to compete with larger CRM platforms.

Ease of Deployment and Customer Service: SugarCRM requires a more extensive setup but offers strong support services for complex deployment needs. Pipedrive, with a simpler onboarding process and reliable assistance, appeals to teams looking for quick, seamless integration and minimal downtime.

Pricing and ROI: SugarCRM's upfront investment in customization provides significant long-term value tailored to specific needs, though initial costs may be higher. Pipedrive's cost-effectiveness, combined with its rapid setup, offers immediate ROI, making it ideal for small to mid-sized businesses seeking quick and affordable solutions.

To learn more, read our detailed Pipedrive vs. SugarCRM Platform Report (Updated: May 2025).

Buyer's Guide

Pipedrive vs. SugarCRM Platform

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pipedrive

Ranking in CRM

16th

Ranking in Sales Force Automation

7th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (7th), Opportunity Management (2nd)

SugarCRM Platform

Ranking in CRM

24th

Ranking in Sales Force Automation

6th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (8th), Marketing Automation (7th)

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Pipedrive is 1.1%, up from 0.9% compared to the previous year. The mindshare of SugarCRM Platform is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Styliana Araouzou

Senior Operations Analyst at Etoro

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a stable platform."

"The solution is pretty easy to use and intuitive."

"It's very flexible and we can really fit it into our business model."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"The most valuable feature is the ability to create timelines and custom fields."

"The solution is very stable."

"The initial setup is straightforward."

More Pipedrive pros

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"It works well with Jira. You can customize it to fit your needs."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"The most valuable aspect of this solution is its low cost."

"It has sales email campaigns, plus integration with Active Directory."

Cons

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"The product is expensive."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"You must pay more if you need an additional feature."

"New features sometimes seem bolted on rather than being smooth."

More Pipedrive cons

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"You cannot include all your entities under one instance at the moment."

"I would like to see more integration on a mobile platform in the next release."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"It lacks customization, and this is the main reason that we are switching to a different solution."

Pricing and Cost Advice

"We pay $1000 a month for the tool."

"Pipedrive is relatively more affordable than other solutions."

"The solution is affordable."

"As of now, the pricing and value are quite good."

"The product is expensive but provides valuable services."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"The price of Pipedrive has been reasonable."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

More Pipedrive pricing and cost advice

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Educational Organization

41%

Computer Software Company

Government

Manufacturing Company

Educational Organization

17%

Engineering Company

17%

Computer Software Company

14%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

Comparisons

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Product Reports

Buyer's Guide

Pipedrive

May 2025

Download Pipedrive product report

Buyer's Guide

SugarCRM Platform

May 2025

Download SugarCRM Platform product report

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Pipedrive

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

Pipedrive vs. SugarCRM Platform

May 2025

Free Report: Pipedrive vs. SugarCRM Platform

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