Pipedrive vs SugarCRM Platform comparison

Pipedrive and SugarCRM are both solutions in the CRM category. Pipedrive is ranked #18 with an average rating of 7.8, while SugarCRM is ranked #23 with an average rating of 8.5. Pipedrive holds a 1.3% mindshare in CRM, compared to SugarCRM’s 0.7% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

943 Views
594 Comparison Views

78% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

553 Views
409 Comparison Views

50% willing to recommend

Pipedrive

SugarCRM Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

SugarCRM Platform and Pipedrive compete in the CRM market. SugarCRM is favored for its extensive customization capabilities, while Pipedrive's intuitive design and ease of use may often give it an upper hand, especially for those valuing quick adoption and straightforward implementation.

Features: SugarCRM offers high customization, robust integration capabilities, and flexible dashboards, appealing to businesses needing customized solutions. Pipedrive's strengths lie in its drag-and-drop interface, intuitive sales pipeline management, and insightful reporting features, making it user-friendly and easy to navigate.

Room for Improvement: SugarCRM could enhance user friendliness in its setup process and streamline its complex integration steps. Additionally, offering more out-of-the-box features could attract less technical users. Pipedrive could improve its customization flexibility, expand its API capabilities, and add advanced automation features to enhance productivity.

Ease of Deployment and Customer Service: SugarCRM, while offering robust support, requires a complex setup that can pose a steep learning curve. Pipedrive's simplicity in deployment, paired with responsive customer service, offers quick setup and minimal disruption, providing an advantage for fast implementation.

Pricing and ROI: SugarCRM often involves a higher initial cost due to its extensive features, but offers high ROI through customizable solutions. Pipedrive's competitive pricing structure and efficient ROI make it a cost-effective solution for budget-conscious organizations, emphasizing usability and affordability.

To learn more, read our detailed Pipedrive vs. SugarCRM Platform Report (Updated: July 2025).

Buyer's Guide

Pipedrive vs. SugarCRM Platform

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pipedrive

Ranking in CRM

18th

Ranking in Sales Force Automation

8th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (10th), Opportunity Management (2nd)

SugarCRM Platform

Ranking in CRM

23rd

Ranking in Sales Force Automation

5th

Average Rating

7.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (8th), Marketing Automation (8th)

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Pipedrive is 1.3%, up from 0.9% compared to the previous year. The mindshare of SugarCRM Platform is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Styliana Araouzou

Senior Operations Analyst at Etoro

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"It is a stable platform."

"It's very flexible and we can really fit it into our business model."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The initial setup is straightforward."

"The most valuable feature is the ability to create timelines and custom fields."

More Pipedrive pros

"It works well with Jira. You can customize it to fit your needs."

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"The most valuable aspect of this solution is its low cost."

Cons

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"The automation process is challenging."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"The product is expensive."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"Reporting capabilities of the solution could be improved."

More Pipedrive cons

"I would like to see more integration on a mobile platform in the next release."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"You cannot include all your entities under one instance at the moment."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

Pricing and Cost Advice

"Pipedrive is relatively more affordable than other solutions."

"The price of Pipedrive has been reasonable."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"The product is expensive but provides valuable services."

"As of now, the pricing and value are quite good."

"The solution is affordable."

More Pipedrive pricing and cost advice

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Retailer

Government

Comms Service Provider

Engineering Company

20%

Manufacturing Company

Computer Software Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

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Compared 10% of the time

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Product Reports

Buyer's Guide

Pipedrive

July 2025

Download Pipedrive product report

Buyer's Guide

SugarCRM Platform

July 2025

Download SugarCRM Platform product report

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Pipedrive

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

Pipedrive vs. SugarCRM Platform

July 2025

Free Report: Pipedrive vs. SugarCRM Platform

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