Pillir vs ServiceNow Now Platform comparison

Why PeerSpot?

Pillir and ServiceNow are both solutions in the Rapid Application Development Software category. Pillir is ranked #37, while ServiceNow is ranked #16 with an average rating of 8.4. Pillir holds a 1.1% mindshare in RADS, compared to ServiceNow’s 2.3% mindshare. Additionally, 100% of Pillir users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

Pillir

Read 2 Pillir reviews

1,756 Views
1,282 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 51 ServiceNow Now Platform reviews

6,626 Views
3,711 Comparison Views

98% willing to recommend

Pillir

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

ServiceNow Now Platform and Pillir are both leading tools in their respective categories. Based on user reviews, ServiceNow Now Platform excels in terms of features and customer service, while Pillir has advantages in ease of deployment and pricing.

Features: ServiceNow Now Platform is known for its comprehensive workflow automation, integration capabilities, and enterprise resource planning. Pillir shines with quick app development and ease of integration with SAP. Differences include the broader range of ServiceNow’s features and Pillir’s specialized focus on SAP integration.

Room for Improvement: Users of ServiceNow Now Platform suggest improvements in the complexity of customization and performance issues. Pillir users seek enhancements in the user-friendliness of the interface and extended integration options. ServiceNow faces improvement areas in performance, while Pillir is more about usability and integration capacity.

Ease of Deployment and Customer Service: ServiceNow Now Platform users report a more complex deployment process but effective customer support. Pillir offers an easier deployment process appreciated by users but has mixed reviews regarding customer service. Differences highlight ServiceNow’s superior customer service versus Pillir’s easier deployment.

Pricing and ROI: ServiceNow Now Platform has a higher setup cost, which users feel is justified by its extensive features and strong ROI. Pillir offers lower setup costs and a faster ROI, making it appealing for cost-conscious businesses. Differences lie in the balance between upfront costs and long-term value.

To learn more, read our detailed Pillir vs. ServiceNow Now Platform Report (Updated: September 2026).

Buyer's Guide

Pillir vs. ServiceNow Now Platform

September 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pillir

Ranking in Rapid Application Development Software

37th

Ranking in Low-Code Development Platforms

34th

Average Rating

10.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Now Platform

Ranking in Rapid Application Development Software

16th

Ranking in Low-Code Development Platforms

12th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No-Code Development Platforms (4th), Business Orchestration and Automation Technologies (18th)

Mindshare comparison

As of October 2026, in the Rapid Application Development Software category, the mindshare of Pillir is 1.1%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.3%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.3%
Pillir	1.1%
Other	96.6%

Rapid Application Development Software

Featured Reviews

it_user130401

Application Developer Manager at a tech company with 10,001+ employees

Helpful dashboard, supports offline capabilities for SAP, professional support, and a simple pricing model

I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment. We have people going through all of their shifts without connectivity, yet it automatically later synchronizes well with SAP, without creating extra documents or anything like that. The ability to take ABAP code and automatically convert it to a mobile app and then adjust it to our needs is something that I haven't seen in any other low-code solution on the market, and it has been life-changing for us. I love how easy it is to manage the design of the process using drag and drop. I know they are working to make the developer experience even better, and I'm very excited about it. The modernizer element that converts existing ABAP business logic to the cloud-native mobile-friendly solution is a very powerful tool that I haven't seen in the market.

Read full review

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment."

"The ability to take ABAP code and automatically convert it to a mobile app and then adjust it to our needs is something that I haven't seen in any other low-code solution on the market, and it has been life-changing for us."

"I love how they took the MIT Scratch concept and implemented it into the in-app backend. It makes the app creation so much more intuitive and easy to use."

"Since you only pay for active users, and since it gives you an immediate improvement in efficiencies, the ROI is very quick."

"The solution is very comprehensive."

"We work on it directly to send out tickets, it enables us to work seamlessly, we don't need to send them out manually, and we can create a ticket and assign it in the system."

"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."

"It is a stable solution...It is a scalable solution."

"It is a scalable and a stable platform."

"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."

"This is a great platform but it must be used correctly, and not only for ticketing."

"It is a stable solution...It is a scalable solution."

More ServiceNow Now Platform pros

Cons

"The modernizer element should convert a higher percentage of the ABAP code, moving it from approximately 75%, closer to 100%."

"While we're not in a place of letting LOB analysts build apps, at some point, we may want to give them a bit more freedom - as long as we can limit their ability to harm the ERP data. I would like to see more tools pertaining to this area."

"The product should be integrated with Power BI."

"Because of the high cost of this product, you don't always see an ROI."

"The cost has room for improvement. It is currently expensive."

"The UI is very bad and needs to be updated."

"Bug and defect management are not available in ServiceNow."

"Currently, the product is comparatively quite expensive and lowering the cost would likely produce a better response from customers."

"We would like to see AI used to automate some of the functionality in this solution."

"If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"It is straightforward consumption based on the number of end-users."

"The price of the product falls on the higher side of the spectrum."

"It's expensive and if you need some analytical views of your activity, there is an additional cost."

"The solution is expensive, and I rate it a ten for pricing."

"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"People seem to be buying the tool a lot. I think its licensing is okay."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Outsourcing Company

13%

Construction Company

12%

Financial Services Firm

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	36

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are areas of ServiceNow Now Platform that could be improved or enhanced in the future. So far, I do not have many complaints with ServiceNow Now Platform, and it is working as intended. I do ...

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What is your primary use case for ServiceNow Now Platform?

As a customer of this solution, I use it as a ticketing platform in my projects. I have multiple use cases for ServiceNow Now Platform as I use it for service, requests, incident, and change and pr...

See all answers

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Product Reports

Buyer's Guide

Rapid Application Development Software

September 2026

Download Pillir product report

Buyer's Guide

ServiceNow Now Platform

September 2026

Download ServiceNow Now Platform product report

Also Known As

appsFreedom

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Overview

Pillir is a platform offering rapid application development for enterprises looking to modernize their processes. With its low-code capabilities, Pillir is designed to optimize operational efficiency and accelerate digital transformation efforts.

Pillir enables organizations to convert legacy systems into modern, cloud-ready applications without extensive coding. It supports innovative application development, allowing businesses to tackle complex workflows seamlessly. By integrating with major ERP systems, Pillir streamlines process optimization efforts, facilitating easier management and deployment of solutions tailored to industry-specific requirements.

What are the valuable features of Pillir?

Low-Code Environment: Accelerates app development with minimal coding.
Cloud-Native Capability: Offers robust scalability and flexibility.
Seamless Integration: Easily connects with ERP systems for streamlined workflows.

What benefits or ROI can users expect from Pillir?

Reduced Development Time: Speeds up project timelines significantly.
Lower Costs: Minimizes the need for extensive programming resources.
Enhanced Flexibility: Supports quick adjustments to business changes.

Pillir's impact is significant in industries like manufacturing and logistics, where it enables swift adaptation to evolving market demands through effortless modernization of existing systems, aligning technology upgrades with strategic goals.

Pillir

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Dole packaed food, Par Pacific, Brown Forman (Jack Daniels and other brands), Mobile Mini, Nabors

experian, beachbody, health partners

Buyer's Guide

Pillir vs. ServiceNow Now Platform

September 2026

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