Pillir vs ServiceNow Now Platform comparison

Pillir and ServiceNow are both solutions in the Rapid Application Development Software category. Pillir is ranked #40, while ServiceNow is ranked #14 with an average rating of 7.8. Pillir holds a 0.7% mindshare in RADS, compared to ServiceNow’s 2.0% mindshare. Additionally, 100% of Pillir users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Pillir

Read 2 Pillir reviews

473 Views
312 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 49 ServiceNow Now Platform reviews

2,203 Views
1,608 Comparison Views

97% willing to recommend

Pillir

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

ServiceNow Now Platform and Pillir are both leading tools in their respective categories. Based on user reviews, ServiceNow Now Platform excels in terms of features and customer service, while Pillir has advantages in ease of deployment and pricing.

Features: ServiceNow Now Platform is known for its comprehensive workflow automation, integration capabilities, and enterprise resource planning. Pillir shines with quick app development and ease of integration with SAP. Differences include the broader range of ServiceNow’s features and Pillir’s specialized focus on SAP integration.

Room for Improvement: Users of ServiceNow Now Platform suggest improvements in the complexity of customization and performance issues. Pillir users seek enhancements in the user-friendliness of the interface and extended integration options. ServiceNow faces improvement areas in performance, while Pillir is more about usability and integration capacity.

Ease of Deployment and Customer Service: ServiceNow Now Platform users report a more complex deployment process but effective customer support. Pillir offers an easier deployment process appreciated by users but has mixed reviews regarding customer service. Differences highlight ServiceNow’s superior customer service versus Pillir’s easier deployment.

Pricing and ROI: ServiceNow Now Platform has a higher setup cost, which users feel is justified by its extensive features and strong ROI. Pillir offers lower setup costs and a faster ROI, making it appealing for cost-conscious businesses. Differences lie in the balance between upfront costs and long-term value.

To learn more, read our detailed Pillir vs. ServiceNow Now Platform Report (Updated: February 2026).

Buyer's Guide

Pillir vs. ServiceNow Now Platform

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pillir

Ranking in Rapid Application Development Software

40th

Ranking in Low-Code Development Platforms

34th

Average Rating

10.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Now Platform

Ranking in Rapid Application Development Software

14th

Ranking in Low-Code Development Platforms

9th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No-Code Development Platforms (4th), Business Orchestration and Automation Technologies (15th)

Mindshare comparison

As of February 2026, in the Rapid Application Development Software category, the mindshare of Pillir is 0.7%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.0%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Market Share Distribution
Product	Market Share (%)
ServiceNow Now Platform	2.0%
Pillir	0.7%
Other	97.3%

Rapid Application Development Software

Featured Reviews

it_user130401

Application Developer Manager at a tech company with 10,001+ employees

Helpful dashboard, supports offline capabilities for SAP, professional support, and a simple pricing model

I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment. We have people going through all of their shifts without connectivity, yet it automatically later synchronizes well with SAP, without creating extra documents or anything like that. The ability to take ABAP code and automatically convert it to a mobile app and then adjust it to our needs is something that I haven't seen in any other low-code solution on the market, and it has been life-changing for us. I love how easy it is to manage the design of the process using drag and drop. I know they are working to make the developer experience even better, and I'm very excited about it. The modernizer element that converts existing ABAP business logic to the cloud-native mobile-friendly solution is a very powerful tool that I haven't seen in the market.

Read full review

Mayur Patil

Assistant Manager at Wipro Limited

Has supported day-to-day operations through reporting, ticketing, and automation features

I am still using ServiceNow Now Platform. I have worked with Qualys in one of my customers, but not much. I wanted to know whether there is any module of Rubrik in ServiceNow Now Platform. I am an end user and do not work with the solution provided for ServiceNow Now Platform separately. I work with ServiceNow Now Platform. I have not worked with app development capabilities. Regarding the integration capability of ServiceNow Now Platform, I can say it is compatible with most of the technologies for my connectivity with other systems. I cannot comment on analytics insights, as I have not worked on it, so I cannot say it improved my service efficiency. I do not remember if I have worked with something different for the same purpose. My overall rating for this review is eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I love how they took the MIT Scratch concept and implemented it into the in-app backend. It makes the app creation so much more intuitive and easy to use."

"I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment."

"Scalability-wise, it is a very good solution."

"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

"Assignment Group history is really important to me."

"In ServiceNow, the best features are the reports. We have more options there."

"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."

"We have seen a big improvement in the experience that we want to create for our end users."

"This is a development platform that provides us with a strong database and a low code environment."

"ServiceNow Now Platform has a workflow automation feature that I have worked with, and it was helpful to streamline my processes since I worked with the integration of NetBackup and a monitoring tool for creating tickets and auto-resolutions."

More ServiceNow Now Platform pros

Cons

"The modernizer element should convert a higher percentage of the ABAP code, moving it from approximately 75%, closer to 100%."

"While we're not in a place of letting LOB analysts build apps, at some point, we may want to give them a bit more freedom - as long as we can limit their ability to harm the ERP data. I would like to see more tools pertaining to this area."

"The solution is very expensive."

"There are a few areas of concern when it comes to the product's support team where improvements are required."

"The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes."

"ServiceNow Now Platform's technical support needs to improve."

"Bug and defect management are not available in ServiceNow."

"It would be great if the ServiceNow Now Platform supported satellite technologies in its telecom models and integrated with tools like OpenAI, LLaMA, or any Google AI platforms such as Vertex AI or Bard."

"The analytics should be more readily available on the base product."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"It is straightforward consumption based on the number of end-users."

"The solution is expensive, and I rate it a ten for pricing."

"The solution is expensive."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"The product is very expensive."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

14%

Government

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	34

Questions from the Community

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What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

See all answers

What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

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Compared 6% of the time

ServiceNow vs ServiceNow Now Platform

Compared 6% of the time

SS&C Blue Prism vs ServiceNow Now Platform

Compared 5% of the time

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Product Reports

Buyer's Guide

Rapid Application Development Software

February 2026

Download Pillir product report

Buyer's Guide

ServiceNow Now Platform

January 2026

Download ServiceNow Now Platform product report

Also Known As

appsFreedom

No data available

Overview

Pillir is the developer of a low-code/no-code, cloud-native platform that enables organizations to develop mission-critical apps 20 times faster than traditional methods, leveraging the power of SAP’s digital core from any device, with or without connectivity. Pillir’s platform automatically converts legacy custom business processes to modern cloud-native applications, available on the web and via any mobile device. It enables organizations at any stage of their SAP journey to accelerate their digital transformation, enabling innovation at the edge while maintaining a clean SAP digital core.

Pillir

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Dole packaed food, Par Pacific, Brown Forman (Jack Daniels and other brands), Mobile Mini, Nabors

experian, beachbody, health partners

Buyer's Guide

Pillir vs. ServiceNow Now Platform

February 2026

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