Pillir vs ServiceNow Now Platform comparison

Pillir and ServiceNow are both solutions in the Rapid Application Development Software category. Pillir is ranked #42, while ServiceNow is ranked #14 with an average rating of 8.0. Pillir holds a 0.2% mindshare in RADS, compared to ServiceNow’s 1.9% mindshare. Additionally, 100% of Pillir users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Pillir

Read 2 Pillir reviews

206 Views
185 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 48 ServiceNow Now Platform reviews

1,747 Views
1,380 Comparison Views

97% willing to recommend

Pillir

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

ServiceNow Now Platform and Pillir are both leading tools in their respective categories. Based on user reviews, ServiceNow Now Platform excels in terms of features and customer service, while Pillir has advantages in ease of deployment and pricing.

Features: ServiceNow Now Platform is known for its comprehensive workflow automation, integration capabilities, and enterprise resource planning. Pillir shines with quick app development and ease of integration with SAP. Differences include the broader range of ServiceNow’s features and Pillir’s specialized focus on SAP integration.

Room for Improvement: Users of ServiceNow Now Platform suggest improvements in the complexity of customization and performance issues. Pillir users seek enhancements in the user-friendliness of the interface and extended integration options. ServiceNow faces improvement areas in performance, while Pillir is more about usability and integration capacity.

Ease of Deployment and Customer Service: ServiceNow Now Platform users report a more complex deployment process but effective customer support. Pillir offers an easier deployment process appreciated by users but has mixed reviews regarding customer service. Differences highlight ServiceNow’s superior customer service versus Pillir’s easier deployment.

Pricing and ROI: ServiceNow Now Platform has a higher setup cost, which users feel is justified by its extensive features and strong ROI. Pillir offers lower setup costs and a faster ROI, making it appealing for cost-conscious businesses. Differences lie in the balance between upfront costs and long-term value.

To learn more, read our detailed Pillir vs. ServiceNow Now Platform Report (Updated: September 2025).

Buyer's Guide

Pillir vs. ServiceNow Now Platform

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pillir

Ranking in Rapid Application Development Software

42nd

Ranking in Low-Code Development Platforms

50th

Average Rating

10.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Now Platform

Ranking in Rapid Application Development Software

14th

Ranking in Low-Code Development Platforms

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No-Code Development Platforms (4th)

Mindshare comparison

As of October 2025, in the Rapid Application Development Software category, the mindshare of Pillir is 0.2%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Market Share Distribution
Product	Market Share (%)
ServiceNow Now Platform	1.9%
Pillir	0.2%
Other	97.9%

Rapid Application Development Software

Featured Reviews

it_user130401

Application Developer Manager at Cerner Corporation

Helpful dashboard, supports offline capabilities for SAP, professional support, and a simple pricing model

I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment. We have people going through all of their shifts without connectivity, yet it automatically later synchronizes well with SAP, without creating extra documents or anything like that. The ability to take ABAP code and automatically convert it to a mobile app and then adjust it to our needs is something that I haven't seen in any other low-code solution on the market, and it has been life-changing for us. I love how easy it is to manage the design of the process using drag and drop. I know they are working to make the developer experience even better, and I'm very excited about it. The modernizer element that converts existing ABAP business logic to the cloud-native mobile-friendly solution is a very powerful tool that I haven't seen in the market.

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SiddharthZunjarrao

Associate Director at KPMG India

Enables us to have significant improvements in operational efficiency

ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment."

"I love how they took the MIT Scratch concept and implemented it into the in-app backend. It makes the app creation so much more intuitive and easy to use."

"Assignment Group history is really important to me."

"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."

"ServiceNow Now Platform has one thing that no other tool offers, which is the dataset, specifically the management of the dataset."

"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."

"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."

"The solution is very comprehensive."

"The solution is in Gartner's Magic Quadrant."

"In ServiceNow, the best features are the reports. We have more options there."

More ServiceNow Now Platform pros

Cons

"While we're not in a place of letting LOB analysts build apps, at some point, we may want to give them a bit more freedom - as long as we can limit their ability to harm the ERP data. I would like to see more tools pertaining to this area."

"The modernizer element should convert a higher percentage of the ABAP code, moving it from approximately 75%, closer to 100%."

"The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes."

"The solution’s AI and NLP features could be improved."

"The solution is very expensive."

"The solution doesn't allow users to create custom tables, which would be a big improvement."

"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."

"The basic reporting system is rather static."

"ServiceNow Now Platform's technical support needs to improve."

"It would be great if the ServiceNow Now Platform supported satellite technologies in its telecom models and integrated with tools like OpenAI, LLaMA, or any Google AI platforms such as Vertex AI or Bard."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"It is straightforward consumption based on the number of end-users."

"The solution is expensive, and I rate it a ten for pricing."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"It's expensive and if you need some analytical views of your activity, there is an additional cost."

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"The price of the product falls on the higher side of the spectrum."

"The product is very expensive."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Government

10%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	34

Questions from the Community

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What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.

See all answers

What needs improvement with ServiceNow Now Platform?

What could be improved in ServiceNow Now Platform is the availability of skill sets. For some reason, we don't get too many people who know this technology easily. Regarding their pricing, I would ...

See all answers

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Product Reports

Buyer's Guide

Rapid Application Development Software

September 2025

Download Pillir product report

Buyer's Guide

ServiceNow Now Platform

September 2025

Download ServiceNow Now Platform product report

Also Known As

appsFreedom

No data available

Overview

Pillir is the developer of a low-code/no-code, cloud-native platform that enables organizations to develop mission-critical apps 20 times faster than traditional methods, leveraging the power of SAP’s digital core from any device, with or without connectivity. Pillir’s platform automatically converts legacy custom business processes to modern cloud-native applications, available on the web and via any mobile device. It enables organizations at any stage of their SAP journey to accelerate their digital transformation, enabling innovation at the edge while maintaining a clean SAP digital core.

Pillir

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Dole packaed food, Par Pacific, Brown Forman (Jack Daniels and other brands), Mobile Mini, Nabors

experian, beachbody, health partners

Buyer's Guide

Pillir vs. ServiceNow Now Platform

September 2025

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