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Percolate vs Salesforce Marketing Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Percolate
Ranking in Social Media Management Solutions
6th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
Marketing Resource Management (11th), Content Marketing Software (4th)
Salesforce Marketing Cloud
Ranking in Social Media Management Solutions
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Social CRM (4th), Marketing Automation (1st), Marketing Management (1st)
 

Mindshare comparison

As of August 2026, in the Social Media Management Solutions category, the mindshare of Percolate is 5.6%, up from 3.3% compared to the previous year. The mindshare of Salesforce Marketing Cloud is 10.8%, down from 13.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social Media Management Solutions Mindshare Distribution
ProductMindshare (%)
Salesforce Marketing Cloud10.8%
Percolate5.6%
Other83.6%
Social Media Management Solutions
 

Featured Reviews

it_user712047 - PeerSpot reviewer
Senior Manager of Creative Media
​Instead of operating in silos and not knowing what other teammates are working on, we are able to collaborate and maximize our initiatives
Editorial calendar functionality for multiple platforms, including social media, email marketing, and web. Integrated asset management tool, with an editor, that has brand sticker and cropping/editing functionalities Instead of operating in silos and not knowing what other teammates are working…
GauravSingh2 - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Targeted email journeys have boosted campaign insight and now need better data access and support
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but for data views, it is very difficult as you can only send it out or load it into data extensions. Improvements can also be made in the connections to different external tools such as Azure or AWS. Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Instead of operating in silos and not knowing what other teammates are working on, we are able to collaborate and maximize our initiatives."
"I like that Salesforce allows for the integration of different data sources."
"The Journey Builder and the Email Studio features are most valuable."
"The solution is completely scalable, the sky really is the limit, and if a company needs to expand it, it can do so as much as it wants."
"We use this solution for reporting, pipeline generation, and forecasting."
"Email automation is most valuable."
"The most valuable feature of Salesforce Marketing Cloud is the seamless conversion of lead to opportunity, in relation to orders is good. That seamless connection is beneficial and simple."
"I recommend Salesforce Marketing Cloud; it is easier to implement and cost-effective."
"Offers many great features and is intuitive."
 

Cons

"Analytics are set up in a confusing way that could be better streamlined for usability; certain functions for social sharing could be enhanced, such as integrating hashtag suggestions and tagging capabilities."
"The main action I want to do in Salesforce Marketing Cloud is to export data into Excel and use it. My company may have that feature locked down, or if the Excel data exporting function still isn't available in Salesforce Marketing Cloud, that's the feature I want."
"An area of Salesforce Marketing Cloud that could be improved is the connectivity between Sales Cloud and Marketing Cloud platforms."
"The quality of support for this solution has been decreasing over time and the support team are sometimes more focused on closing tickets that resolving issues. Often the support team is not well trained or aware of the new features or products released by Salesforce."
"The solution can have a better UI. Salesforce Marketing Cloud should consider making its solution more robust for error handling."
"Clarity around new features could be improved when they are released."
"The query building's a bit weak if you want to build something new. It's a bit complicated."
"We need a development environment for Marketing Cloud. Currently, there is no development environment for this solution."
"There could be easier tools to configure the product and to create landing pages to better handle large data sets."
 

Pricing and Cost Advice

Information not available
"Salesforce Marketing Cloud is a highly expensive solution, it needs to be less expensive. We are on an annual license to use the solution."
"On a scale where one is the lowest and ten is the most expensive, I rate the solution an eight out of ten."
"We have two types of licensing. We have a yearly license for end users and we have a concurrent login for selling."
"It's normal pricing."
"I don't know if my company pays for Salesforce Marketing Cloud monthly or yearly. It's a SaaS, so it's a recurring cost, but I have no information on its price."
"We did a yearly license. We negotiated and got a great deal. I don't think we would have gotten far with the regular price, but they negotiated, so it was worth that."
"It's not cheap, which is why I recommend that you use Marketing Cloud to create automated journeys. If you plan to use Marketing Cloud just to send emails, use another tool."
"This solution is priced in the medium to high price range."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
17%
Construction Company
9%
Manufacturing Company
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise15
Large Enterprise34
 

Questions from the Community

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What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.
What needs improvement with Salesforce Marketing Cloud?
Regarding areas for improvement, the realization of value from Salesforce Einstein's predictive AI features is a notable challenge. Although the implementation partner highlighted these capabilitie...
What is your primary use case for Salesforce Marketing Cloud?
As a consultant, I partner with organizations to optimize their use of Salesforce Marketing Cloud (SFMC). My engagement often begins pre-implementation, where I lead the requirements gathering proc...
 

Also Known As

No data available
ExactTarget
 

Overview

 

Sample Customers

GE, Chobani, MasterCard, Amtrak, Freshpet, Unilever, Boost Mobile, Visa, Western Digital, U.S. Cellular, CA Techniologies, Aloha, Hibbett Sports
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about Sprinklr, HootSuite, Salesforce and others in Social Media Management Solutions. Updated: August 2026.
908,834 professionals have used our research since 2012.