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Khoros Social Media Management vs Percolate comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Khoros Social Media Management
Ranking in Social Media Management Solutions
7th
Average Rating
6.6
Number of Reviews
3
Ranking in other categories
Social CRM (8th)
Percolate
Ranking in Social Media Management Solutions
5th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
Marketing Resource Management (10th), Content Marketing Software (4th)
 

Mindshare comparison

As of June 2026, in the Social Media Management Solutions category, the mindshare of Khoros Social Media Management is 7.7%, down from 10.0% compared to the previous year. The mindshare of Percolate is 5.5%, up from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social Media Management Solutions Mindshare Distribution
ProductMindshare (%)
Percolate5.5%
Khoros Social Media Management7.7%
Other86.8%
Social Media Management Solutions
 

Featured Reviews

John Frank - PeerSpot reviewer
Project Manager. at Suntrust Ltd
Unified social channels have boosted outreach and now automate posting and customer engagement
One area that they can improve is the marketing. The referrals or the user community have very few members. There are very few users who are able to connect. If they can bring their users or their clients together and form a user community, and then they are able to have a forum where they can exchange views or ideas on how best to use this platform, it will be much better. Another area they can improve is on referrals. Maybe to engage more with clients or to tap into more customers, they need to engage with the current clients and form a referral program where a user such as me or our organization is able to refer another new client to them. Maybe there are some promotional activities that they can do, maybe have a reduced rate as you renew your package for the next year. If they run such programs, it will improve their visibility and will grow their following and their customer base. One area I can add is sometimes getting their release updates or the newsletters takes time. So, they need to improve on that. Reach out to their clients earlier and release updates because when you are not able to get those release updates on time, it means your platform will lag behind or it will slow, and it will hinder your usage as you try to update it or try to be updated with the current system.
it_user712047 - PeerSpot reviewer
Senior Manager of Creative Media
​Instead of operating in silos and not knowing what other teammates are working on, we are able to collaborate and maximize our initiatives
Editorial calendar functionality for multiple platforms, including social media, email marketing, and web. Integrated asset management tool, with an editor, that has brand sticker and cropping/editing functionalities Instead of operating in silos and not knowing what other teammates are working…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Khoros Social Media Management impacts my organization positively by improving efficiency due to the approvals and the coordination of teamwork."
"All I can say is that Khoros Social Media Management is very intuitive, you will never get frustrated with it, and it's a platform for all users, even individual users, if you feel that you are having a hard time managing your various social media accounts, this is the platform for you, where it will help you reach more heights and even be able to take full advantage of the various social media accounts and also the platforms in growing your business and growing your brand."
"Khoros Social Media Management has positively impacted our organization in that the community management tool has been really helpful to our customers, saving a lot of cases."
"Instead of operating in silos and not knowing what other teammates are working on, we are able to collaborate and maximize our initiatives."
 

Cons

"One area I can add is sometimes getting their release updates or the newsletters takes time."
"I think the main issue is Khoros Social Media Management's interface and the UX design, as it is less modern compared to other social media tools that we were using."
"Customer support has been very good earlier, but recently I feel it has degraded."
"Analytics are set up in a confusing way that could be better streamlined for usability; certain functions for social sharing could be enhanced, such as integrating hashtag suggestions and tagging capabilities."
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Questions from the Community

What is your experience regarding pricing and costs for Khoros Social Media Management?
Our client was paying for Khoros Social Media Management, so we did not have direct costs associated with us.
What needs improvement with Khoros Social Media Management?
I think the main issue is Khoros Social Media Management's interface and the UX design, as it is less modern compared to other social media tools that we were using. The outdated UX design is the m...
What is your primary use case for Khoros Social Media Management?
For social media management, our client was using Khoros Social Media Management, so we had to learn and start using this platform to help them as a part of our work. It was to view social media po...
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Also Known As

Khoros Care, Spredfast
No data available
 

Overview

 

Sample Customers

HP, Rogers, BeyondBank Australia
GE, Chobani, MasterCard, Amtrak, Freshpet, Unilever, Boost Mobile, Visa, Western Digital, U.S. Cellular, CA Techniologies, Aloha, Hibbett Sports
Find out what your peers are saying about Sprinklr, Salesforce, HootSuite and others in Social Media Management Solutions. Updated: May 2026.
902,270 professionals have used our research since 2012.