Pega Robotic Process Automation vs Verint Robotic Process Automation comparison

Pega and Verint are both solutions in the Robotic Process Automation (RPA) category. Pega is ranked #22 with an average rating of 6.0, while Verint is ranked #46. Pega holds a 2.7% mindshare in RPA, compared to Verint’s 0.7% mindshare. Additionally, 87% of Pega users are willing to recommend the solution.

Pega Robotic Process Automa...

Read 25 Pega Robotic Process Automation reviews

2,440 Views
2,245 Comparison Views

87% willing to recommend

Verint Robotic Process Auto...

Read 1 Verint Robotic Process Automation review

470 Views
447 Comparison Views

0% willing to recommend

Pega Robotic Process Automa...

Verint Robotic Process Auto...

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Executive Summary

We performed a comparison between Pega Robotic Process Automation and Verint Robotic Process Automation based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2026).

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Robotic Process Automa...

Ranking in Robotic Process Automation (RPA)

22nd

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Verint Robotic Process Auto...

Ranking in Robotic Process Automation (RPA)

46th

Average Rating

0.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Robotic Process Automation (RPA) category, the mindshare of Pega Robotic Process Automation is 2.7%, down from 3.1% compared to the previous year. The mindshare of Verint Robotic Process Automation is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Pega Robotic Process Automation	2.7%
Verint Robotic Process Automation	0.7%
Other	96.6%

Robotic Process Automation (RPA)

Featured Reviews

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

Has raised concerns due to outdated framework and high ownership costs

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

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Raun Kilgo

Chief Information Officer, Automation Practice Manager Executive at Advantage Point Solutions LLC

It lightens the workload while giving our clients greater visibility into what's being done and how

I've used Automation Anywhere, Blue Prism, UiPath, and Pega Robotics, formerly OpenSpan. I still have ongoing projects with those, which tend to be client-driven. Verint probably works better for us because it originated in the call center world. Pega Robotics is probably the only one that can match Verint in that segment. Verint is better for call center employees or back-office workers. Depending on the use case, we could have used Automation Anywhere or UiPath. Those other solutions focus on replacing workers and automating all their tasks. Verint aims to make the workers more efficient and allow management to see what the worker is doing. You can have an equally significant impact with either approach, but I prefer the human-centered approach.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."

"The solution's automation handling capability has positively impacted the overall automation process in my experience."

"The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing."

"With Pega Robotics, once we integrated it will work with any machines after deployment until there is a change."

"Using the tool actually ends up teaching you about making workflows more efficient."

"I am impressed with the tool's recording feature."

"It is a good and matured solution."

"We have centralized the monitoring, and in Pega Robot Manager we currently have multiple dashboards where we can track, schedule, and handle everything, which has been a game changer in the last one-and-a-half years and has met what the business expected."

More Pega Robotic Process Automation pros

"Verint probably works better for us because it originated in the call center world."

"Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks."

Cons

"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform."

"You cannot use a two-dimensional array to read the data."

"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."

"There is no two-dimensional lookup table implemented."

"The development experience needs to be improved."

"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."

"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."

"The ease-of-use could be improved."

More Pega Robotic Process Automation cons

"Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations."

"Verint RPA needs a more robust toolset to create complex UIs for workers."

Pricing and Cost Advice

"I would rate the product's pricing a nine out of ten."

"The licensing cost is too high."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"Pega Robotic Process Automation is an expensive solution."

"Pega is pretty costly."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"I was not involved in licensing and pricing, but it is worth the cost."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

14%

Computer Software Company

10%

Outsourcing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	17

No data available

Questions from the Community

What needs improvement with Pega Robotic Process Automation?

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What is your primary use case for Pega Robotic Process Automation?

For banking customers, Pega Robotic Process Automation can fill in the process automation which cannot usually be done by process reengineering; we use it for activities such as process mining to i...

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What advice do you have for others considering Pega Robotic Process Automation?

I am George from a system integrator and reseller background. We are a system integrator, reseller, and implementer of SAP, Camunda, and others. RPA hasn't been around for more than five to six yea...

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Comparisons

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Compared 8% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 6% of the time

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Compared 15% of the time

Perpetuuiti Platform vs Verint Robotic Process Automation

Compared 14% of the time

Nintex RPA vs Verint Robotic Process Automation

Compared 11% of the time

IPsoft 1RPA vs Verint Robotic Process Automation

Compared 11% of the time

IBM Robotic Process Automation (RPA) vs Verint Robotic Process Automation

Compared 10% of the time

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Product Reports

Buyer's Guide

Pega Robotic Process Automation

March 2026

Download Pega Robotic Process Automation product report

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

Verint Robotic Process Automation report

Download Verint Robotic Process Automation product report

Also Known As

Pega RPA, OpenSpan

No data available

Overview

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Pega

With Verint Robotic Process Automation, organizations can automate repetitive and time-consuming processes, allowing employees to focus on more complex and customer-related activities.

Verint

Sample Customers

eBay Enterprise, M&I Bank

Information Not Available

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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