Pega Robotic Process Automation vs Service Creatio comparison

The compared Pega and Creatio solutions aren't in the same category. Pega is ranked #22 in RPA , with an average rating of 6.0, and holds a 2.7% mindshare in the category. Creatio is ranked #11 in CCEC , with an average rating of 9.0, and holds a 2.6% mindshare. Additionally, 87% of Pega users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Pega Robotic Process Automa...

Read 25 Pega Robotic Process Automation reviews

2,440 Views
2,245 Comparison Views

87% willing to recommend

Service Creatio

Read 3 Service Creatio reviews

726 Views
203 Comparison Views

100% willing to recommend

Pega Robotic Process Automa...

Service Creatio

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Pega Robotic Process Automation and Service Creatio based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2026).

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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Helped 885,728 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Robotic Process Automa...

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (22nd)

Service Creatio

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th), Customer Experience Management (12th)

Mindshare comparison

Pega Robotic Process Automation and Service Creatio aren’t in the same category and serve different purposes. Pega Robotic Process Automation is designed for Robotic Process Automation (RPA) and holds a mindshare of 2.7%, down 3.1% compared to last year.
Service Creatio, on the other hand, focuses on CRM Customer Engagement Centers, holds 2.6% mindshare, up 1.0% since last year.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Pega Robotic Process Automation	2.7%
UiPath Platform	12.5%
Microsoft Power Automate	10.3%
Other	74.5%

Robotic Process Automation (RPA)

CRM Customer Engagement Centers Mindshare Distribution
Product	Mindshare (%)
Service Creatio	2.6%
Microsoft Dynamics CRM	13.0%
Salesforce Service Cloud	10.6%
Other	73.8%

CRM Customer Engagement Centers

Featured Reviews

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

Has raised concerns due to outdated framework and high ownership costs

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

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Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP."

"The most valuable aspect for myself was access to the .net framework."

"Using the tool actually ends up teaching you about making workflows more efficient."

"The community support is awesome."

"Its stability has been good."

"The data entry and the automation of data entry are the most valuable aspects of the product, as it was very smooth and very seamless to create automations with no scope for any errors, making it really error-free and very helpful for us."

"It helped cut short the release cycle by almost 40% compared to the previous solution."

"The most valuable features are the loops to lookup tables to read the data."

More Pega Robotic Process Automation pros

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Service Creatio is a great tool in process automation."

"Our customers have seen value and efficiency using this solution."

Cons

"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution."

"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."

"Pega Robotic Process Automation scalability is too low."

"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."

"You cannot use a two-dimensional array to read the data."

"Excel connectors need to be improved as there are a few connectors in Excel areas."

"The development experience needs to be improved."

"Rule versioning and deployment to enable parallel development could still be improved"

More Pega Robotic Process Automation cons

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"The return material authorization should utilize no-code or low-code."

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

Pricing and Cost Advice

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"Pega Robotic Process Automation is an expensive solution."

"I was not involved in licensing and pricing, but it is worth the cost."

"The licensing cost is too high."

"Pega is pretty costly."

"I would rate the product's pricing a nine out of ten."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

14%

Computer Software Company

Outsourcing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	17

No data available

Questions from the Community

What needs improvement with Pega Robotic Process Automation?

See all answers

What is your primary use case for Pega Robotic Process Automation?

For banking customers, Pega Robotic Process Automation can fill in the process automation which cannot usually be done by process reengineering; we use it for activities such as process mining to i...

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What advice do you have for others considering Pega Robotic Process Automation?

I am George from a system integrator and reseller background. We are a system integrator, reseller, and implementer of SAP, Camunda, and others. RPA hasn't been around for more than five to six yea...

See all answers

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

See all answers

What needs improvement with Service Creatio?

See all answers

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

See all answers

Comparisons

UiPath Platform vs Pega Robotic Process Automation

Compared 26% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 22% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 8% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 7% of the time

IPsoft 1RPA vs Pega Robotic Process Automation

Compared 6% of the time

More Pega Robotic Process Automation Competitors

Zendesk vs Service Creatio

Compared 21% of the time

Salesforce Sales Cloud vs Service Creatio

Compared 19% of the time

IFS Cloud Platform vs Service Creatio

Compared 19% of the time

Microsoft Dynamics CRM vs Service Creatio

Compared 18% of the time

Freshdesk vs Service Creatio

Compared 14% of the time

More Service Creatio Competitors

Product Reports

Buyer's Guide

Pega Robotic Process Automation

March 2026

Download Pega Robotic Process Automation product report

Buyer's Guide

CRM Customer Engagement Centers

March 2026

Download Service Creatio product report

Also Known As

Pega RPA, OpenSpan

bpm’online customer service, bpm’online service enterprise

Overview

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Pega

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Sample Customers

eBay Enterprise, M&I Bank

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

Download Free Report

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: March 2026.

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