We performed a comparison between Pega Customer Service and Sage CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
"The most valuable feature of the solution is case management and different configurations."
"The product is scalable. It works efficiently for changing existing features."
"Pega Customer Service is scalable."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"The part I like the most is the reporting."
"The solution's technical support is fast to respond."
"We have found the solution to be stable."
"Sage CRM is flexible, customizable, and user-friendly."
"It has been helpful for opportunity management and lease management."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The product's pricing needs improvement."
"The only concern I have seen about the product is its prices."
"The licensing cost could also be improved."
"Pega JVM function needs to be improved."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"Its user interface could be better."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"With regards to monitoring the transaction with alerts, it could be better."
"I would like Sage to improve their UI."
Pega Customer Service is ranked 37th in CRM with 4 reviews while Sage CRM is ranked 19th in CRM with 7 reviews. Pega Customer Service is rated 8.6, while Sage CRM is rated 7.8. The top reviewer of Pega Customer Service writes " The product offers a good interface and automation capabilities, along with great technical support". On the other hand, the top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". Pega Customer Service is most compared with , whereas Sage CRM is most compared with Microsoft Dynamics CRM and Oracle CX Sales. See our Pega Customer Service vs. Sage CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
