Pega Customer Service vs Sage CRM comparison

Pega and Sage are both solutions in the CRM category. Pega is ranked #34 with an average rating of 8.3, while Sage is ranked #27 with an average rating of 8.5. Pega holds a 0.4% mindshare in CRM, compared to Sage’s 0.7% mindshare. Additionally, 100% of Pega users are willing to recommend the solution, compared to 77% of Sage users who would recommend it.

Pega Customer Service

Read 6 Pega Customer Service reviews

547 Views
531 Comparison Views

100% willing to recommend

Sage CRM

Read 8 Sage CRM reviews

739 Views
732 Comparison Views

77% willing to recommend

Pega Customer Service

Sage CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Sage CRM and Pega Customer Service compete in customer relationship management and customer service solutions. Pega Customer Service seems to have an upper hand due to its robust features and advanced capabilities.

Features:Pega Customer Service is valued for its AI-driven automation, advanced analytics, and customizable processes. These features enhance its ability to provide sophisticated customer service solutions. Sage CRM boasts seamless integration capabilities, efficient workflow automation, and ease of use, making it a solid cost-effective choice.

Room for Improvement:Pega Customer Service could improve with simpler deployment processes, enhanced user interface design, and reduced complexity for non-technical users. Sage CRM could benefit from more advanced analytics, enhanced customization options, and improved scalability for larger enterprises.

Ease of Deployment and Customer Service:Sage CRM offers a straightforward cloud-based deployment model, requiring minimal technical expertise and a reliable support system, making it ideal for businesses seeking quick setup. Pega Customer Service's deployment is more complex and requires skilled personnel but allows for extensive customization, suitable for businesses with specific requirements.

Pricing and ROI:Sage CRM is known for its lower setup costs, providing quicker ROI for small to medium-sized enterprises. In contrast, Pega Customer Service demands a higher initial investment, which may result in a slower ROI but offers comprehensive features that can lead to substantial long-term benefits. Sage CRM appeals to budget-conscious buyers, whereas Pega is preferred by those seeking high-end feature sets.

To learn more, read our detailed Pega Customer Service vs. Sage CRM Report (Updated: December 2025).

Buyer's Guide

Pega Customer Service vs. Sage CRM

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Customer Service

Ranking in CRM

34th

Average Rating

8.6

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Sage CRM

Ranking in CRM

27th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Pega Customer Service is 0.4%, up from 0.2% compared to the previous year. The mindshare of Sage CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Sage CRM	0.7%
Pega Customer Service	0.4%
Other	98.9%

CRM

Featured Reviews

Kishore-Panathula

Sr. Architect-CLSA at Wipro Limited

Unified customer service has provided real-time insights and supports flexible, intuitive workflows

We have a customer service application for customer service in a smaller group, and for most purposes, we use the direct platform. It is a unified channel that depends upon the business. We do not use all channels, but we leverage them wherever they are applicable. The interface is intuitive and depends upon the business. Whenever there is a request for information, we come up with a design and then provide the opportunity to see if it is usable or if they would prefer it in another fashion. Out of the box, it is acceptable. It has all the features required for supporting the customer service side. Although we are not using the voice feature, it gives people the flexibility to interact and get real information. Real-time information is available. It includes both a dashboard and the customer service front desk UI.

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Vaiyapurisankar K

Deputy Manager - IT at Nidec Corporation

Useful to access data anytime and helpful in generating reports quickly

Speaking about the product's ability to improve sales processes, I would say that even though the tool offers project management capabilities along with ERP functionalities, my company doesn't use it for project management or HR-related areas. My company majorly uses the tool for finance, logistics, and inventory control. I haven't had the need for my company to not integrate the tool with other products. Though my company uses the product separately, we can export Sage CRM into Excel, after which the data can be integrated with other software products. Though the tool can be integrated with other products, my company doesn't do it because Sage CRM is enough for us. The analytical reporting part of the business product is good. The analytical reporting part of the product is used for financial years, along with the profit and loss reports and inventory reports. For the sales part in our company, we use the analytical reports generated by the product to help the sales people in a region-wise, sales-wise and product-wise manner. In my company, one of the teams will be changing from Sage CRM to Microsoft Dynamics. I recommend the product to others who plan to use it, especially since it is a tool suitable for medium-sized companies and not for enterprise-sized businesses. Medium-sized companies can use the product since it is an economical and reliable tool. I rate the tool a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the solution is case management and different configurations."

"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."

"It has all the features required for supporting the customer service side, and although we are not using the voice feature, it gives people the flexibility to interact and get real information with real-time information available."

"Pega Customer Service is scalable."

"The product is scalable. It works efficiently for changing existing features."

"It has been helpful for opportunity management and lease management."

"Sage CRM is flexible, customizable, and user-friendly."

"The solution's technical support is fast to respond."

"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."

"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."

"The part I like the most is the reporting."

"We have found the solution to be stable."

"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

Cons

"Pega JVM function needs to be improved."

"Improvements are always required, but at this moment, the UI is the key area that is not flexible enough for us."

"The product's pricing needs improvement."

"The only concern I have seen about the product is its prices."

"The licensing cost could also be improved."

"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."

"Its user interface could be better."

"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."

"The scalability of this solution depends on whether you have a team that can configure it for scale."

"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."

"With regards to monitoring the transaction with alerts, it could be better."

"Sage CRM doesn't have a dashboard for dynamic reporting."

"I would like Sage to improve their UI."

Pricing and Cost Advice

"The solution provides licenses to users either based on the number of users or the number of cases that an end user creates."

"The tool's pricing is flexible, and I rate it four to five out of ten."

"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."

"We have a yearly license."

"From an African perspective, the solution is relatively expensive."

"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."

"The product is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

35%

Computer Software Company

17%

Performing Arts

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	2

Questions from the Community

What do you like most about Pega Customer Service?

The product is scalable. It works efficiently for changing existing features.

See all answers

What is your experience regarding pricing and costs for Pega Customer Service?

The setup cost depends upon the business. We do not use all channels, so it depends, but we leverage them wherever they are applicable.

See all answers

What needs improvement with Pega Customer Service?

Improvements are always required, but at this moment, the UI is the key area that is not flexible enough for us. From the implementation side, it is still at the higher end. However, I do not have ...

See all answers

What do you like most about Sage CRM?

The solution's technical support is fast to respond.

See all answers

What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

See all answers

What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.

See all answers

Comparisons

Microsoft Dynamics 365 Customer Service vs Pega Customer Service

Compared 61% of the time

Pega CRM vs Pega Customer Service

Compared 39% of the time

More Pega Customer Service Competitors

Microsoft Dynamics CRM vs Sage CRM

Compared 48% of the time

Siebel CRM vs Sage CRM

Compared 20% of the time

Salesforce Sales Cloud vs Sage CRM

Compared 16% of the time

Oracle CX Sales vs Sage CRM

Compared 16% of the time

More Sage CRM Competitors

Product Reports

Buyer's Guide

Pega Customer Service

January 2026

Download Pega Customer Service product report

Buyer's Guide

CRM

January 2026

Download Sage CRM product report

Overview

Pega Customer Service is a comprehensive platform designed to transform customer engagement through advanced automation and AI-driven solutions, tailored for knowledgeable audiences seeking efficient service management tools.

With Pega Customer Service, businesses can deliver superior customer experiences by leveraging its automation capabilities to streamline communication and processes. The platform supports dynamic case management, providing tailored services that adapt to individual customer needs, ensuring consistent, personalized interactions. Its robust system integrates seamlessly with existing infrastructures, enabling quick implementation and scalability. Room for improvement includes enhanced reporting functionalities and a more intuitive setup process to ease adoption for teams.

What are the key features of Pega Customer Service?

Dynamic Case Management: Handles complex cases efficiently with adaptable, rule-driven processes.
AI-Powered Automation: Automates routine tasks to free up agents for higher-value customer interactions.
Omnichannel Engagement: Provides consistent service across all channels, enhancing customer satisfaction.
Real-time Decisioning: Utilizes data insights to make informed, timely decisions during customer interactions.

What benefits and ROI can you expect?

Increased Efficiency: Reduces operational costs by automating repetitive tasks, boosting productivity.
Improved Customer Satisfaction: Provides personalized interactions that meet the expectations of today's customers.
Faster Resolution Times: Streamline complex cases to resolve issues swiftly and effectively.
Scalability: Easily adapts to business growth, ensuring a future-ready service environment.

Pega Customer Service is widely used across industries like financial services, healthcare, and telecommunications. It provides a flexible framework to meet regulatory demands and enhance customer engagement in these rapidly evolving sectors. Each industry benefits from tailored workflows and data management features specific to their needs, driving innovation and improved service standards.

Pega

SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.

Sage

Sample Customers

Information Not Available

Avis, Fuji Xerox, Formula 1

Buyer's Guide

Pega Customer Service vs. Sage CRM

December 2025

Free Report: Pega Customer Service vs. Sage CRM

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