I rate Pega Customer Service an eight out of ten. I want to stay neutral in terms of advice to other users. The purchase decision depends on the business goals they want to achieve and the overall budget. It is a costly product, and all businesses would consider saving money.
Senior Technology Specialist at Aaseya IT Services Pvt. Ltd.
Real User
Top 5
2023-09-13T10:13:07Z
Sep 13, 2023
I really appreciate the fact that Pega Customer Service is growing right now with the introduction of the latest AI features, including modern gen AI, email, and sales automation features. Overall, Pega Customer Service is the leader in the market because it has features that differentiate it from the other tools in the market and adds value to its users since, nowadays, most people prefer AI since they are closely related to it. The biggest benefit of the solution stems from the fact that it is a combination of various solutions that makes it a complete tool for me. Pega Customer Service is one of the very good strategic tools in the market. Pega Customer Service is a great game-changer solution for the BPO industry. I believe that the solution's interface is good as it is used mostly by the internal users in our company. For businesses, it is a good tool. I won't comment much about the product's UX part. The product fits fine for the use cases it is meant to use. With Pega BPM, there are problems that an end user may face since it may not fit fine for their use cases. I recommend Pega Customer Service for bigger companies, not smaller ones. I would suggest solutions based on cloud systems to be a good fit for smaller companies. I rate the overall solution around nine and a half to ten out of ten.
I rate Pega Customer Service an eight out of ten. I want to stay neutral in terms of advice to other users. The purchase decision depends on the business goals they want to achieve and the overall budget. It is a costly product, and all businesses would consider saving money.
I really appreciate the fact that Pega Customer Service is growing right now with the introduction of the latest AI features, including modern gen AI, email, and sales automation features. Overall, Pega Customer Service is the leader in the market because it has features that differentiate it from the other tools in the market and adds value to its users since, nowadays, most people prefer AI since they are closely related to it. The biggest benefit of the solution stems from the fact that it is a combination of various solutions that makes it a complete tool for me. Pega Customer Service is one of the very good strategic tools in the market. Pega Customer Service is a great game-changer solution for the BPO industry. I believe that the solution's interface is good as it is used mostly by the internal users in our company. For businesses, it is a good tool. I won't comment much about the product's UX part. The product fits fine for the use cases it is meant to use. With Pega BPM, there are problems that an end user may face since it may not fit fine for their use cases. I recommend Pega Customer Service for bigger companies, not smaller ones. I would suggest solutions based on cloud systems to be a good fit for smaller companies. I rate the overall solution around nine and a half to ten out of ten.