Consultant and Startup Founder at AimHi Enterprises
Real User
Top 10
Nov 11, 2025
From what I recall, the experience with pricing, setup cost, and licensing for Zendesk was quite expensive and that is what prohibited us from expanding usage of it into more users and using more of its capabilities.
You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per license for agents and $89-90 per license for tech users. We were paying around $2.25 million per year.
There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high. I rate the price of Zendesk Support a one out of ten.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
From what I recall, the experience with pricing, setup cost, and licensing for Zendesk was quite expensive and that is what prohibited us from expanding usage of it into more users and using more of its capabilities.
Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.
I am not currently aware of the exact pricing, but since we are still using Zendesk, it appears to be at a reasonable price point.
From what I hear, Zendesk's pricing is a little expensive. One of the reasons for shifting from Zendesk to Talkdesk was cost efficiency.
You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per license for agents and $89-90 per license for tech users. We were paying around $2.25 million per year.
There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high. I rate the price of Zendesk Support a one out of ten.
The price is very competitive.