We performed a comparison between Oracle CRM, Pipedrive, and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"Technical support is very fast. It's customer friendly."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"CRM's performance is good, we've never faced any issues with it."
"It has a wide variety of use cases."
"The most valuable features of the solution I like are its stability and customization."
"The most valuable feature is the ability to create timelines and custom fields."
"The solution is pretty easy to use and intuitive."
"It's very flexible and we can really fit it into our business model."
"The usability of the solution is its valuable feature."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"The initial setup is straightforward."
"The notifications features in Pipedrive are the most useful for tracking sales activities."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"It is nice to have the install base information at your fingertips when you look up a company."
"It is a one-stop shop for running anything related to sales. You can do a lot of things."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"The company wants to implement the idea of democracy within IT. As an end user, you can do a lot by yourself, so you do not have to write code. The idea is that they go for low-code and they use flow. It's possible to update records and do things like automation without writing real codes. I think this is one of the advantages of the solution."
"The features of Sales Cloud most useful for testing and running email campaigns are highly valuable."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."
"The data visualization should be better in Oracle CRM."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The product is not intuitive."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"The licensing is expensive."
"Oracle CRM should have more integration with different platforms."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"The product is complicated to use for new users."
"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."
"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."
"The platform could be even more robust."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"Reporting capabilities of the solution could be improved."
"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."
"The automation process is challenging."
"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."
"There could be an option to change the price list without creating a new quote."
"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."
"The reporting formats could be better."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP. So rather than say they're just ERP agnostic, you would pick whichever ERP you want, which is very generic. I think it would have a lot of merit if they partnered strategically with a best-in-class trusted ERP platform or acquired an ERP platform."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
