OpenText SiteScope vs ServiceNow Cloud Observability comparison

OpenText and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #31 with an average rating of 8.5, while ServiceNow is ranked #41 with an average rating of 7.5. OpenText holds a 0.5% mindshare in APM, compared to ServiceNow’s 0.4% mindshare. Additionally, 92% of OpenText users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

OpenText SiteScope

Read 27 OpenText SiteScope reviews

1,474 Views
632 Comparison Views

92% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

765 Views
453 Comparison Views

100% willing to recommend

OpenText SiteScope

ServiceNow Cloud Observability

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText SiteScope and ServiceNow Cloud Observability are two prominent solutions in the monitoring space. OpenText SiteScope is favored for its deployment and customer service, while ServiceNow Cloud Observability excels in feature richness despite costing more.

What features are offered by OpenText SiteScope in comparison to ServiceNow Cloud Observability?

OpenText SiteScope's users value its detailed monitoring capabilities across various environments, ease of integration with existing infrastructure, and customizable alerting system. ServiceNow Cloud Observability users benefit from comprehensive real-time analytics, extensive integration capabilities with other platforms, and advanced AI-driven insights for proactive monitoring.

What areas of improvement can be found in OpenText SiteScope in comparison to ServiceNow Cloud Observability?

OpenText SiteScope users suggest performance enhancements, modernization of legacy components, and streamlined user interface. ServiceNow Cloud Observability users highlight the need for better documentation, enhanced configurability options, and more intuitive user experience.

How is the ease of deployment and customer service of OpenText SiteScope in comparison to ServiceNow Cloud Observability?

OpenText SiteScope is praised for its straightforward deployment process and responsive customer service. ServiceNow Cloud Observability has a more complex deployment but offers robust support once set up.

What setup costs and ROI can be seen with OpenText SiteScope in comparison to ServiceNow Cloud Observability?

OpenText SiteScope is considered cost-effective with a good return on investment. ServiceNow Cloud Observability, although more expensive, justifies the cost with its extensive features, leading to heightened user satisfaction.

To learn more, read our detailed OpenText SiteScope vs. ServiceNow Cloud Observability Report (Updated: June 2025).

Buyer's Guide

OpenText SiteScope vs. ServiceNow Cloud Observability

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText SiteScope

Ranking in Application Performance Monitoring (APM) and Observability

31st

Average Rating

7.8

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

41st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText SiteScope is 0.5%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Gyanesh Rahatekar

Back office at Reliance Industries Ltd

Achieve seamless incident response with valuable monitoring capabilities and reliable alerts

There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The URL monitoring is excellent."

"The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence."

"It can monitor over a 100 technologies with built-in solution templates."

"Instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient."

"For the system environment, SiteScope can be useful."

"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."

"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."

"I find OpenText SiteScope itself to be uncomplicated and deserving of a ten out of ten due to its simplicity."

More OpenText SiteScope pros

"To a certain extent, it is possible to save on the costs of the product."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The UI is very intuitive."

Cons

"It may lack some features other products in the category have like more detailed transaction tracking."

"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."

"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."

"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."

"More out of the box Cloud integration and capabilities."

"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."

"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."

"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability."

More OpenText SiteScope cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

Pricing and Cost Advice

"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."

"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."

"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."

"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."

"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."

"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."

"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."

More OpenText SiteScope pricing and cost advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

33%

Manufacturing Company

13%

Computer Software Company

11%

Government

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

12%

Retailer

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Micro Focus Voltage SiteScope?

The most valuable feature of SiteScope is its infrastructure monitoring.

See all answers

What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?

The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.

See all answers

What needs improvement with Micro Focus Voltage SiteScope?

The interface of OpenText SiteScope needs improvement. It has a Java-based interface, which is slow and could be simplified for better usability.

See all answers

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

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Compared 11% of the time

Prometheus Group vs OpenText SiteScope

Compared 9% of the time

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Compared 39% of the time

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Compared 30% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 20% of the time

New Relic vs ServiceNow Cloud Observability

Compared 11% of the time

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Product Reports

Buyer's Guide

OpenText SiteScope

March 2025

Download OpenText SiteScope product report

Buyer's Guide

ServiceNow Cloud Observability

May 2025

Download ServiceNow Cloud Observability product report

Also Known As

Micro Focus SiteScope, HPE SiteScope, SiteScope

LightStep

Overview

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.

Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.
- Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.
- Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.

Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.

Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.

Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.

Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.

Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

OpenText

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

Vodafone Ireland, Kuveyt Turk Participation Bank

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

OpenText SiteScope vs. ServiceNow Cloud Observability

June 2025

Free Report: OpenText SiteScope vs. ServiceNow Cloud Observability

Find out what your peers are saying about OpenText SiteScope vs. ServiceNow Cloud Observability and other solutions. Updated: June 2025.

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