Try our new research platform with insights from 80,000+ expert users
ServiceNow Cloud Observability Logo

ServiceNow Cloud Observability Reviews

Vendor: ServiceNow
3.8 out of 5

What is ServiceNow Cloud Observability?

Featured ServiceNow Cloud Observability reviews

ServiceNow Cloud Observability mindshare

As of August 2025, the mindshare of ServiceNow Cloud Observability in the Application Performance Monitoring (APM) and Observability category stands at 0.4%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
ServiceNow Cloud Observability0.4%
Dynatrace10.2%
Datadog8.5%
Other80.9%
Application Performance Monitoring (APM) and Observability

PeerResearch reports based on ServiceNow Cloud Observability reviews

TypeTitleDate
CategoryApplication Performance Monitoring (APM) and ObservabilityAug 27, 2025Download
ProductReviews, tips, and advice from real usersAug 27, 2025Download
ComparisonServiceNow Cloud Observability vs DatadogAug 27, 2025Download
ComparisonServiceNow Cloud Observability vs DynatraceAug 27, 2025Download
ComparisonServiceNow Cloud Observability vs New RelicAug 27, 2025Download
Suggested products
TitleRatingMindshareRecommending
Dynatrace4.410.2%95%349 interviewsAdd to research
Datadog4.38.5%97%188 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Top industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
13%
Computer Software Company
12%
Retailer
11%
Educational Organization
7%
Government
5%
Legal Firm
4%
University
4%
Consumer Goods Company
3%
Insurance Company
3%
Energy/Utilities Company
3%
Real Estate/Law Firm
3%
Healthcare Company
2%
Outsourcing Company
2%
Performing Arts
2%
Pharma/Biotech Company
2%
Logistics Company
2%
Construction Company
2%
Wholesaler/Distributor
1%
Media Company
1%
Non Profit
1%
Transportation Company
1%
Wellness & Fitness Company
1%
 
ServiceNow Cloud Observability Reviews Summary
Author infoRatingReview Summary
Senior Software Engineer at a retailer with 10,001+ employees4.0ServiceNow Cloud Observability helps us monitor microservices with valuable features like streams and dashboards, though SDK integration and documentation need improvement. Filtering options at a higher stream level would enhance usability for developers and support teams.
Senior DeliveryManager at ITC Infotech4.0I use ServiceNow Cloud Observability for its multi-tenant support and hybrid cloud model. Its analytics and reporting features are impactful for cloud performance, although the licensing could be more tailored. The ROI is decent, rated seven out of ten.
Software Developer at Ticketmaster3.5We use ServiceNow Cloud Observability to monitor traces in distributed applications, leveraging advanced functionalities for investigating deviations. Although the interface is not intuitive for beginners, it effectively enhances observability but lacks unified viewing of traces, metrics, and logs.
Senior Software Engineer at a tech services company with 10,001+ employees3.5We use ServiceNow Cloud Observability for traceability. The tool is easy to use with intuitive UI and helpful libraries, allowing us to diagnose traces efficiently. However, its dashboard and graphics need improvement, and performance is slow under certain conditions.