ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
Product | Market Share (%) |
---|---|
ServiceNow Cloud Observability | 0.4% |
Dynatrace | 10.2% |
Datadog | 8.5% |
Other | 80.9% |
Type | Title | Date | |
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Category | Application Performance Monitoring (APM) and Observability | Aug 27, 2025 | Download |
Product | Reviews, tips, and advice from real users | Aug 27, 2025 | Download |
Comparison | ServiceNow Cloud Observability vs Datadog | Aug 27, 2025 | Download |
Comparison | ServiceNow Cloud Observability vs Dynatrace | Aug 27, 2025 | Download |
Comparison | ServiceNow Cloud Observability vs New Relic | Aug 27, 2025 | Download |
Title | Rating | Mindshare | Recommending | |
---|---|---|---|---|
Dynatrace | 4.4 | 10.2% | 95% | 349 interviewsAdd to research |
Datadog | 4.3 | 8.5% | 97% | 188 interviewsAdd to research |
ServiceNow Cloud Observability was previously known as LightStep.
InVision, Twilio, Lyft, Yext, DigitalOcean,
Author info | Rating | Review Summary |
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Senior Software Engineer at a retailer with 10,001+ employees | 4.0 | ServiceNow Cloud Observability helps us monitor microservices with valuable features like streams and dashboards, though SDK integration and documentation need improvement. Filtering options at a higher stream level would enhance usability for developers and support teams. |
Senior DeliveryManager at ITC Infotech | 4.0 | I use ServiceNow Cloud Observability for its multi-tenant support and hybrid cloud model. Its analytics and reporting features are impactful for cloud performance, although the licensing could be more tailored. The ROI is decent, rated seven out of ten. |
Software Developer at Ticketmaster | 3.5 | We use ServiceNow Cloud Observability to monitor traces in distributed applications, leveraging advanced functionalities for investigating deviations. Although the interface is not intuitive for beginners, it effectively enhances observability but lacks unified viewing of traces, metrics, and logs. |
Senior Software Engineer at a tech services company with 10,001+ employees | 3.5 | We use ServiceNow Cloud Observability for traceability. The tool is easy to use with intuitive UI and helpful libraries, allowing us to diagnose traces efficiently. However, its dashboard and graphics need improvement, and performance is slow under certain conditions. |