Project Manager at a tech vendor with 10,001+ employees
Reseller
Top 5
Apr 15, 2026
Regarding security, I unfortunately do not have much hands-on experience. My focus has been majorly on self-healing activities, but given what I have observed, it does provide a good opportunity in terms of proactively looking at it. I believe it could also allow us to ensure all relevant SOC compliances or GDPR compliances by monitoring in real-time where we can set rule sets, and if there is any deviation, it could automatically trigger the workflow and alarms saying that these are the baselines and there is a deviation here. In one of my engagements, I implemented that to a very basic level where I was inclined from the infrastructure side on both cloud and on-premises, implementing CIS benchmarks and integrating and highlighting any deviations. Regarding ITSM, we are slowly moving towards ITOM. ServiceNow Cloud Observability provides good features on ITOM, and it has been easier on configurations. Earlier, we needed developers or someone with good knowledge of ServiceNow development, but now it is pretty straightforward for anyone with some knowledge of it. The user interface and usability make it much easier to configure. Unfortunately, I have not done much of a proof of concept, so I would only have theoretical knowledge on that aspect. My overall review rating for ServiceNow Cloud Observability is nine.
Senior Software Engineer at a tech services company with 10,001+ employees
Real User
Nov 17, 2023
I had used Elastic APM in a different company but had very little experience with it. I don't have much to compare with. People who want to use the product must read the documentation and understand what they can do. The solution has a lot of features. Overall, I rate the tool a seven or eight out of ten.
Senior Software Engineer at a retailer with 10,001+ employees
Real User
Aug 30, 2023
Overall, I would rate the solution an eight out of ten. I really rely on Lightstep to identify any issues. When I was first introduced to LightStep, visualizing how it works was difficult. So, I would advise it's better to first understand how the flow works and then see LightStep so that you can understand what's happening. If you directly see LightStep traces, it has multiple calls, developers get confused. So if I have the understanding of how the particular request works, which all calls escalate, and then seeing LightStep makes life a bit easier.
Learn what your peers think about ServiceNow Cloud Observability. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
ServiceNow Cloud Observability offers advanced monitoring and alerting capabilities, leveraging AI-driven automation and seamless integrations to enhance visibility and performance in hybrid environments.ServiceNow Cloud Observability empowers teams with real-time metrics and tracing capabilities, essential for managing numerous microservices across hybrid environments. It integrates seamlessly with popular tools like Grafana, offering a single-pane view of application health and performance....
Regarding security, I unfortunately do not have much hands-on experience. My focus has been majorly on self-healing activities, but given what I have observed, it does provide a good opportunity in terms of proactively looking at it. I believe it could also allow us to ensure all relevant SOC compliances or GDPR compliances by monitoring in real-time where we can set rule sets, and if there is any deviation, it could automatically trigger the workflow and alarms saying that these are the baselines and there is a deviation here. In one of my engagements, I implemented that to a very basic level where I was inclined from the infrastructure side on both cloud and on-premises, implementing CIS benchmarks and integrating and highlighting any deviations. Regarding ITSM, we are slowly moving towards ITOM. ServiceNow Cloud Observability provides good features on ITOM, and it has been easier on configurations. Earlier, we needed developers or someone with good knowledge of ServiceNow development, but now it is pretty straightforward for anyone with some knowledge of it. The user interface and usability make it much easier to configure. Unfortunately, I have not done much of a proof of concept, so I would only have theoretical knowledge on that aspect. My overall review rating for ServiceNow Cloud Observability is nine.
I recommend the product to others. I rate the tool an eight out of ten.
I had used Elastic APM in a different company but had very little experience with it. I don't have much to compare with. People who want to use the product must read the documentation and understand what they can do. The solution has a lot of features. Overall, I rate the tool a seven or eight out of ten.
Overall, I would rate the solution an eight out of ten. I really rely on Lightstep to identify any issues. When I was first introduced to LightStep, visualizing how it works was difficult. So, I would advise it's better to first understand how the flow works and then see LightStep so that you can understand what's happening. If you directly see LightStep traces, it has multiple calls, developers get confused. So if I have the understanding of how the particular request works, which all calls escalate, and then seeing LightStep makes life a bit easier.