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ServiceNow Cloud Observability vs Snyk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
39th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Snyk
Ranking in Application Performance Monitoring (APM) and Observability
16th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
51
Ranking in other categories
Application Security Tools (6th), Static Application Security Testing (SAST) (6th), GRC (4th), Cloud Management (10th), Vulnerability Management (15th), Container Security (5th), Software Composition Analysis (SCA) (1st), Software Development Analytics (2nd), Cloud Security Posture Management (CSPM) (12th), DevSecOps (2nd), Application Security Posture Management (ASPM) (2nd), AI Security (11th)
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.7%, up from 0.5% compared to the previous year. The mindshare of Snyk is 1.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Snyk1.1%
ServiceNow Cloud Observability0.7%
Other98.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

VinayKumar16 - PeerSpot reviewer
Senior DeliveryManager at ITC Infotech
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.
Abhishek-Goyal - PeerSpot reviewer
Software Engineer at a computer software company with 11-50 employees
Improves security posture by actively reducing critical vulnerabilities and guiding remediation
Snyk's main features include open-source vulnerability scanning, code security, container security, infrastructure as code security, risk-based prioritization, development-first integration, continuous monitoring and alerting, automation, and remediation. The best features I appreciate are the vulnerability checking, vulnerability scanning, and code security capabilities, as Snyk scans all open-source dependencies for known vulnerabilities and helps with license compliance for open-source components. Snyk integrates into IDEs, allowing issues to be caught as they appear in the code dynamically and prioritizes risk while providing remediation advice. Snyk provides actionable remediation advice on where vulnerabilities can exist and where code security is compromised, automatically scanning everything and providing timely alerts. Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients. Snyk has helped reduce vulnerabilities significantly. Initially, the repository had 17 to 31 critical and high vulnerabilities, but Snyk has helped manage them down to just five vulnerabilities, which are now lower and not high or critical.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"To a certain extent, it is possible to save on the costs of the product."
"Snyk is paramount and extremely important for us because anything that goes to production should not have any security vulnerabilities, and every application that goes into production must pass Snyk vulnerability scanning before it can be deployed."
"It's very easy for developers to use. Onboarding was an easy process for all of the developers within the company. After a quick, half-an-hour to an hour session, they were fully using it on their own. It's very straightforward. Usability is definitely a 10 out of 10."
"I am impressed with the product's security vulnerability detection. My peers in security are praising the tool for its accuracy to detect security vulnerabilities. The product is very easy to onboard. It doesn't require a lot of preparation or prerequisites. It's a bit of a plug-and-play as long as you're using a package manager or for example, you are using a GitHub repository. And that is an advantage for this tool because developers don't want to add more tools to what they're currently using."
"It is one of the best product out there to help developers find and fix vulnerabilities quickly. When we talk about the third-party software vulnerability piece and potentially security issues, it takes the load off the user or developer. They even provide automitigation strategies and an auto-fix feature, which seem to have been adopted pretty well."
"There are many valuable features. For example, the way the scanning feature works. The integration is cool because I can integrate it and I don't need to wait until the CACD, I can plug it in to our local ID, and there I can do the scanning. That is the part I like best."
"Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients."
"It has an accurate database of vulnerabilities with a low amount of false positives."
"We use Snyk to check vulnerabilities and rectify potential leaks in GitHub."
 

Cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The product is very expensive."
"They were a couple of issues which happened because Snyk lacked some documentation on the integration side. Snyk is lacking a lot of documentation, and I would like to see them improve this. This is where we struggle a bit. For example, if something breaks, we can't figure out how to fix that issue. It may be a very simple thing, but because we don't have the proper documentation around an issue, it takes us a bit longer."
"There is always more work to do around managing the volume of information when you've got thousands of vulnerabilities. Trying to get those down to zero is virtually impossible, either through ignoring them all or through fixing them. That filtering or information management is always going to be something that can be improved."
"The log export function could be easier when shipping logs to other platforms such as Splunk."
"It lists projects. So, if you have a number of microservices in an enterprise, then you could have pages of findings. Developers will then spend zero time going through the pages of reports to figure out, "Is there something I need to fix?" While it may make sense to list all the projects and issues in these very long lists for completeness, Snyk could do a better job of bubbling up and grouping items, e.g., a higher level dashboard that draws attention to things that are new, the highest priority things, or things trending in the wrong direction. That would make it a lot easier. They don't quite have that yet in container security."
"Compatibility with other products would be great."
"Offering API access in the lower or free open-source tiers would be better. That would help our customers. If you don't have an enterprise plan, it becomes challenging to integrate with the rest of the systems. Our customers would like to have some open-source integrations in the next release."
"It would be ideal if there was customization with a focus on specific cybersecurity areas or capabilities."
 

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."
"Cost-wise, it's similar to Veracode, but I don't know the exact cost."
"The solution is less expensive than Black Duck."
"You can get a good deal with Snyk for pricing. It's a little expensive, but it is worth it."
"With Snyk, you get what you pay for. It is not a cheap solution, but you get a comprehensiveness and level of coverage that is very good. The dollars in the security budget only go so far. If I can maximize my value and be able to have some funds left over for other initiatives, I want to do that. That is what drives me to continue to say, "What's out there in the market? Snyk's expensive, but it's good. Is there something as good, but more affordable?" Ultimately, I find we could go cheaper, but we would lose the completeness of vision or scope. I am not willing to do that because Snyk does provide a pretty important benefit for us."
"Pricing-wise, it is not expensive as compared to other tools. If you have a couple of licenses, you can scan a certain number of projects. It just needs to be attached to them."
"Their licensing model is fairly robust and scalable for our needs. I believe we have reached a reasonable agreement on the licensing to enable hundreds of developers to participate in this product offering. The solution is very tailored towards developers and its licensing model works well for us."
"The pricing is reasonable."
"The price of the solution is expensive compared to other solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
12%
Computer Software Company
10%
Retailer
8%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
10%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise9
Large Enterprise22
 

Questions from the Community

What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
What advice do you have for others considering LightStep?
I recommend the product to others. I rate the tool an eight out of ten.
How does Snyk compare with SonarQube?
Snyk does a great job identifying and reducing vulnerabilities. This solution is fully automated and monitors 24/7 to find any issues reported on the internet. It will store dependencies that you a...
What do you like most about Snyk?
The most effective feature in securing project dependencies stems from its ability to highlight security vulnerabilities.
What needs improvement with Snyk?
There are a lot of false positives that need to be identified and separated. The inclusion of AI to remove false positives would be beneficial. So far, I've not seen any AI features to enhance vuln...
 

Also Known As

LightStep
Fugue, Snyk AppRisk
 

Overview

 

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,
StartApp, Segment, Skyscanner, DigitalOcean, Comic Relief
Find out what your peers are saying about ServiceNow Cloud Observability vs. Snyk and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.