ServiceNow Cloud Observability vs Snyk comparison

ServiceNow Cloud Observability

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Executive SummaryUpdated on Oct 9, 2025

Snyk and ServiceNow Cloud Observability are competing in the tech space, particularly in security management and observability solutions. Snyk has a pricing and support advantage, while ServiceNow Cloud Observability offers advanced features and is deemed superior overall.

Features: Snyk focuses on security vulnerability management, open-source scanning, and real-time mitigation, positioning it strongly in application security. In contrast, ServiceNow Cloud Observability excels in comprehensive monitoring, predictive insights, and advanced dashboards for infrastructure and application tracking.

Room for Improvement: Snyk could enhance its feature offerings and expand its library size, as competitors might have larger databases. ServiceNow could streamline its deployment processes and reduce complexity for users seeking simpler solutions. Snyk may also benefit from improving integration options for larger enterprises. ServiceNow could explore offering more cost-effective pricing options to appeal to smaller organizations.

Ease of Deployment and Customer Service: Snyk provides seamless integration with CI/CD pipelines and straightforward deployment, with strong customer support focused on agile solutions. ServiceNow Cloud Observability, while offering extensive customization options, requires a more complex deployment model. Its robust customer support is tailored to enterprises needing in-depth solutions.

Pricing and ROI: Snyk is known for its lower setup costs, providing a promising ROI for companies seeking efficient security tools without significant investment. ServiceNow Cloud Observability demands a higher initial investment but delivers substantial ROI through enhanced observability and optimization tools.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: September 2025).

Application Performance Monitoring (APM) and Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

46th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Snyk

Ranking in Application Performance Monitoring (APM) and Observability

18th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Application Security Tools (6th), Static Application Security Testing (SAST) (8th), GRC (5th), Cloud Management (14th), Vulnerability Management (14th), Container Security (6th), Software Composition Analysis (SCA) (1st), Software Development Analytics (2nd), Cloud Security Posture Management (CSPM) (15th), DevSecOps (2nd), Application Security Posture Management (ASPM) (2nd)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. The mindshare of Snyk is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Snyk	0.3%
ServiceNow Cloud Observability	0.5%
Other	99.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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meetharoon

CEO at a computer software company with 10,001+ employees

Affordable tool boosts code scanning efficiency but faces integration hurdles

I lead a code security practice for our organization. We integrated Snyk into our GitHub, using CLI to automatically scan codebases and identify issues. We are a large organization with three independent entities, consolidating Snyk across all entities. We also provide access through numerous…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"To a certain extent, it is possible to save on the costs of the product."

"The UI is very intuitive."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"We use Snyk to check vulnerabilities and rectify potential leaks in GitHub."

"Static code analysis is one of the best features of the solution."

"The most valuable features are their GitLab and JIRA integrations. The GitLab integration lets us pull projects in pretty easily, so that it's pretty minimal for developers to get it set up. Using the JIRA integration, it's also pretty easy to get the information that is generated, as a result of that GitLab integration, back to our teams in a non-intrusive way and in a workflow that we are already using."

"The advantage of Snyk is that Snyk automatically creates a pull request for all the findings that match or are classified according to the policy that we create. So, once we review the PR within Snyk and we approve the PR, Snyk auto-fixes the issue, which is quite interesting and which isn't there in any other product out there. So, Snyk is a step ahead in this particular area."

"We have integrated it into our software development environment. We have it in a couple different spots. Developers can use it at the point when they are developing. They can test it on their local machine. If the setup that they have is producing alerts or if they need to upgrade or patch, then at the testing phase when a product is being built for automated testing integrates with Snyk at that point and also produces some checks."

"Its reports are nice and provide information about the issue as well as resolution. They also provide a proper fix. If there's an issue, they provide information in detail about how to remediate that issue."

"What is valuable about Snyk is its simplicity."

"The solution's Open Source feature gives us notifications and suggestions regarding how to address vulnerabilities."

More Snyk pros

Cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The dashboard and graphics must be improved."

"They were a couple of issues which happened because Snyk lacked some documentation on the integration side. Snyk is lacking a lot of documentation, and I would like to see them improve this. This is where we struggle a bit. For example, if something breaks, we can't figure out how to fix that issue. It may be a very simple thing, but because we don't have the proper documentation around an issue, it takes us a bit longer."

"We've also had technical issues with blocking newly introduced vulnerabilities in PRs and that was creating a lot of extra work for developers in trying to close and reopen the PR to get rid of some areas. We ended up having to disable that feature altogether because it wasn't really working for us and it was actually slowing down developer velocity."

"Snyk should improve the scanning capabilities for other languages. For example, Veracode is strong with different languages such as Java, C#, and others."

"The solution could improve the reports. They have been working on improving the reports but more work could be done."

"It would be ideal if there was customization with a focus on specific cybersecurity areas or capabilities."

"Snyk has several limitations, including issues with Gradle, NPM, and Xcode, and trouble with AutoPR."

"There are some new features that we would like to see added, e.g., more visibility into library usage for the code. Something along the lines where it's doing the identification of where vulnerabilities are used, etc. This would cause them to stand out in the market as a much different platform."

"Because Snyk has so many integrations and so many things it can do, it's hard to really understand all of them and to get that information to each team that needs it... If there were more self-service, perhaps tutorials or overviews for new teams or developers, so that they could click through and see things themselves, that would help."

More Snyk cons

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

"The pricing is acceptable, especially for enterprises. I don't think it's too much of a concern for our customers. Something like $99 per user is reasonable when the stakes are high."

"For what Snyk offers, it has the best cost-benefit I have ever seen because you're buying the license per user."

"On a scale of one to ten, where one is cheap and ten is expensive, I rate the pricing a three. It is a cheap solution."

"With Snyk, you get what you pay for. It is not a cheap solution, but you get a comprehensiveness and level of coverage that is very good. The dollars in the security budget only go so far. If I can maximize my value and be able to have some funds left over for other initiatives, I want to do that. That is what drives me to continue to say, "What's out there in the market? Snyk's expensive, but it's good. Is there something as good, but more affordable?" Ultimately, I find we could go cheaper, but we would lose the completeness of vision or scope. I am not willing to do that because Snyk does provide a pretty important benefit for us."

"The product has good pricing."

"I would rate the pricing of Snyk at two. I'm currently using the free version, which the company offers before buying the full version. So, the price is affordable, especially for an enterprise."

"Their licensing model is fairly robust and scalable for our needs. I believe we have reached a reasonable agreement on the licensing to enable hundreds of developers to participate in this product offering. The solution is very tailored towards developers and its licensing model works well for us."

"Snyk is an expensive solution."

More Snyk pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

14%

Manufacturing Company

13%

Educational Organization

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	21

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

How does Snyk compare with SonarQube?

Snyk does a great job identifying and reducing vulnerabilities. This solution is fully automated and monitors 24/7 to find any issues reported on the internet. It will store dependencies that you a...

What do you like most about Snyk?

The most effective feature in securing project dependencies stems from its ability to highlight security vulnerabilities.

What needs improvement with Snyk?

There are a lot of false positives that need to be identified and separated. The inclusion of AI to remove false positives would be beneficial. So far, I've not seen any AI features to enhance vuln...

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Compared 10% of the time

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Compared 8% of the time

SonarQube Server (formerly SonarQube) vs Snyk

Compared 8% of the time

Trivy vs Snyk

Compared 8% of the time

SonarQube Cloud (formerly SonarCloud) vs Snyk

Compared 6% of the time

Wiz vs Snyk

Compared 5% of the time

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Product Reports

ServiceNow Cloud Observability

Download ServiceNow Cloud Observability product report

Download Snyk product report

Also Known As

LightStep

Fugue, Snyk AppRisk

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Snyk excels in integrating security within the development lifecycle, providing teams with an AI Trust Platform that combines speed with security efficiency, ensuring robust AI application development.

Snyk empowers developers with AI-ready engines offering broad coverage, accuracy, and speed essential for modern development. With AI-powered visibility and security, Snyk allows proactive threat prevention and swift threat remediation. The platform supports shifts toward LLM engineering and AI code analysis, enhancing security and development productivity. Snyk collaborates with GenAI coding assistants for improved productivity and AI application threat management. Platform extensibility supports evolving standards with API access and native integrations, ensuring comprehensive and seamless security embedding in development tools.

What are Snyk's standout features?

Simplicity and Integration: Easy to integrate across platforms like GitLab, GitHub, and Jira.
Comprehensive Vulnerability Database: Offers accurate reporting for effective vulnerability management.
Developer-Friendly Design: Supports multiple programming languages, appealing to developers.
Automation and Flexibility: Enhances workflow efficiency with automated capabilities.

What benefits can users expect?

Efficiency in Vulnerability Detection: Streamlines prioritization and remediation processes.
Cost-Effectiveness: Offers a competitive pricing model compared to alternatives.
Enhanced Workflow: Integration with DevOps tools improves development processes.

Industries leverage Snyk for security in CI/CD pipelines by automating checks for dependency vulnerabilities and managing open-source licenses. Its Docker and Kubernetes scanning capabilities enhance container security, supporting a proactive security approach. Integrations with platforms like GitHub and Azure DevOps optimize implementation across diverse software environments.

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

StartApp, Segment, Skyscanner, DigitalOcean, Comic Relief

Application Performance Monitoring (APM) and Observability