OpenText Operations Orchestration vs Tungsten TotalAgility comparison

OpenText Operations Orchestration vs. Tungsten TotalAgility

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Operations Orchest...

Ranking in Robotic Process Automation (RPA)

19th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Process Automation (23rd)

Tungsten TotalAgility

Ranking in Robotic Process Automation (RPA)

25th

Average Rating

8.2

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

Intelligent Document Processing (IDP) (5th), Business Orchestration and Automation Technologies (25th)

Mindshare comparison

As of March 2026, in the Robotic Process Automation (RPA) category, the mindshare of OpenText Operations Orchestration is 0.7%, up from 0.2% compared to the previous year. The mindshare of Tungsten TotalAgility is 1.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
OpenText Operations Orchestration	0.7%
Tungsten TotalAgility	1.0%
Other	98.3%

Robotic Process Automation (RPA)

Featured Reviews

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Increases productivity with automation and robust orchestration capabilities

The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

Read full review

Ross Macadam

Director at iicon ltd

Has faced challenges adapting to evolving capture methods and competitive integrations

It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has reduced the time taken to go to market, and in the past we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery."

"Time savings with automation. We've gone from weeks to deploy systems to minutes."

"In my environment, if I want to shut down all tools in one shot, I can create a workflow and run the workflow to shut down all tools in one go."

"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."

"We have saved few million dollars with OO."

"It is easier to manage all the servers, and you can automate processes at one time for all these types of servers, which is very useful."

"The centralization of the administration is what's most valuable for us."

"It’s saved 100’s of man hours monthly."

More OpenText Operations Orchestration pros

"However, this solution is stable, and I have not seen any issues so far."

"Most customers benefit from multichannel capture, business processes, along with image processing capabilities, and centralized administration and reporting."

"It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices."

"It is a very user-friendly tool in the market with a complete package of BPM, case management, and capture capabilities."

"Kofax TotalAgility helped us greatly in reducing manual work because comparing document content was done manually in the past, and now the comparison is completely done by the solution, and it's been a great help to our organization."

"The tool is low code which saves you from a developer."

"This is a great product, a BPM tool with capture facilities."

"The AI-powered features are incredibly important for operational efficiency; they are a game changer in terms of the accuracy of OCR and ICR."

More Tungsten TotalAgility pros

Cons

"The cost is very high compared to anything else available."

"But what I would like are more functionalities around code release."

"Faster integration with different applications."

"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."

"Customer Service: Below average, 2/10. A lot is needed to be improved upon in their customer service."

"The tool's UI needs to be improved. It needs to have better administration features in future releases."

"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."

"Customer service is one of those areas that definitely needs to be improved. 3.5 out of 10 Technical Support: Needs improvement."

More OpenText Operations Orchestration cons

"TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available."

"The form development could be improved."

"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things."

"The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company."

"Lacks sufficient inbuilt features."

"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."

"I'd like to have better inbuilt features so that we could see some added value."

"The initial setup is a bit complex - more than other OCR tools available in the market."

More Tungsten TotalAgility cons

Pricing and Cost Advice

"I do not have experience with the pricing or licensing of the product."

"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."

"The cost is very high compared to anything else available."

"Kofax TotalAgility is very expensive."

"It is slightly more expensive than other tools."

"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."

"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."

"The price of this solution is less than some of the competition."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Healthcare Company

10%

Manufacturing Company

Construction Company

Financial Services Firm

16%

Insurance Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	20

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	13

Questions from the Community

What is your experience regarding pricing and costs for Operations Orchestration?

The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.

What needs improvement with Operations Orchestration?

I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.

What advice do you have for others considering Operations Orchestration?

This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.

What needs improvement with Kofax TotalAgility?

What is your primary use case for Kofax TotalAgility?

I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of unstructured or semi-structured content across a range of processes that need t...

What advice do you have for others considering Kofax TotalAgility?

I'm familiar with Tungsten TotalAgility and I will share my experience with the solution. My review rating for this solution is 7 out of 10. The difficulty they face in the marketplace is that hist...

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Product Reports

OpenText Operations Orchestration

Download OpenText Operations Orchestration product report

OpenText Operations Orchestration report

Tungsten TotalAgility

Download Tungsten TotalAgility product report

Also Known As

Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration

Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM

Overview

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
Expose REST APIs to programmatically invoke orchestration from any external source.
Automate difficult interfaces with RPA robots that mimic screen based human actions.
Follow business and operational metrics to understand the value and the health of your orchestration environment.
Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText

Tungsten TotalAgility revolutionizes customer experience and organizational efficiency by integrating content-intensive workflow automation with advanced technologies like low-code process design and AI-driven intelligent document processing. Offering multiple deployment options including public cloud or preferred cloud service, TotalAgility empowers organizations to choose the solution that best fits their needs. With leading document intelligence, low-code automation, and end-to-end business process handling, TotalAgility ensures seamless workflow orchestration and task automation. Additionally, the platform delivers a frictionless development experience and a comprehensive single-vendor solution, eliminating the need for complex third-party arrangements. The recent unveiling of the TotalAgility-Azure OpenAI Connector further enhances the platform with cutting-edge Generative AI technology, enabling deep understanding, tailored responses, and diverse content creation. TotalAgility stands as the ultimate choice for unlocking innovation, maximizing workforce capacity, and improving customer engagement while ensuring governance, security, and agility for the future.

Tungsten Automation

Sample Customers

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

OpenText Operations Orchestration vs. Tungsten TotalAgility